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12-15-2016, 11:22 AM #1
- Join Date
- Sep 2016
- Posts
- 8
Internet Explorer & Google Chrome not starting: faulting module path
Hi, I have a friends computer who's IE & Chrome won't start. When starting either browser they don't display in Task Manager. The Application logs in Event viewer list the following faulting module:
Faulting application name: chrome.exe, version: 54.0.2840.99, time stamp: 0x582209d1
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00007ff8089a0012
Faulting process ID: 0x18c0
Faulting application start time: 0x01d24fbc75d9338f
Faulting application path: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Faulting module path: unknown
Report ID: 198ec6c6-ab0d-43de-8f9e-17b50bf0d233
Faulting package full name:
Faulting package-relative application ID:
Faulting application name: IEXPLORE.EXE, version: 11.0.14393.0, time stamp: 0x57899953
Faulting module name: ntdll.dll, version: 10.0.14393.447, time stamp: 0x5819bc32
Exception code: 0xc0000005
Fault offset: 0x0000000000074b90
Faulting process ID: 0x1ab8
Faulting application start time: 0x01d24fbc6bd9a699
Faulting application path: C:\Program Files\Internet Explorer\IEXPLORE.EXE
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report ID: 1d3fea29-0e5c-44aa-bbc3-781513aa5a22
Faulting package full name:
Faulting package-relative application ID:
O/S: Windows 10 Home x64 with latest updates.
A/V: KIS 2016
Unfortunately, I am assisting them remotely so it is difficult to try more involved methods.
Any ideas would be greatly appreciated.
Ant
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12-21-2016, 04:12 AM #2
- Join Date
- Dec 2016
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- 19
Re: Internet Explorer & Google Chrome not starting: faulting module path
it sounds dumb, but it's a legit question... have you tried uninstalling and reinstalling at least chrome? My brother has a similar issue once and reinstalling seemed to fix it.
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12-21-2016, 06:31 AM #3
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- Sep 2016
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- 8
Re: Internet Explorer & Google Chrome not starting: faulting module path
Yep. This was the first thing I did including deleting all chrome related stuff from the appdata and programdata folders. I also tried disabling and enabling IE from the windows features menu.
Forgot to mention, both SFC and DISM found no errors.
I have thought about uninstalling KIS 2016? I did disable the firewall to see if it was blocking either program but it wasn't.
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12-21-2016, 03:20 PM #4
- Join Date
- Apr 2016
- Posts
- 1
Re: Internet Explorer & Google Chrome not starting: faulting module path
If you are running Malwarebytes Anti-Exploit, or the release build of the new Malwarebytes 3.0 (3.0.4) there is a clash with Kaspersky which causes this. It's fixed in Malwarebytes 3.0.5.
x64
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12-21-2016, 07:57 PM #5
- Join Date
- Sep 2016
- Posts
- 8
Re: Internet Explorer & Google Chrome not starting: faulting module path
I installed MBAE when I re-imaged their PC. It was working fine with KIS but I will remove it tomorrow and see if it resolves the issue. Thanks.
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01-05-2017, 02:47 PM #6
- Join Date
- Sep 2016
- Posts
- 8
Re: Internet Explorer & Google Chrome not starting: faulting module path
Success! Removing MBAE resolved the issue. Does this indicate that KIS incorporates a similar from of protection?
Many thanks.
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