system restore did not complete successfully

DC7 · Oct 12, 2016

hi, first post here.

I updated realplayer and after installing the updates I had to restart the computer. After doing that I decided to run a virus scan with MBAM because I hadn't done one in a few days. The scan revealed to my surprise 30 PUP's. I did not know what they were or where they came from so I erred on the side of caution and quarantined them. MBAM said I had to restart the computer to complete the removal of the PUP's, so I did.

The computer would not boot up windows and stayed stuck on a black screen for some time so I had to force a restart. My PC then said it was repairing, and after that diagnosing. After some time it eventually took me to the advanced options page because it said it couldnt fix the damage to load windows.

I assumed the 30 PUP's was probably from the realplayer update which was about 75mb so I decided to perform a system restore from the advanced options screen to try and get windows to load. After attempting to restore my computer to a prior time I got the message "system restore did not complete successfully"

When windows loaded my desktop looked bare. All my documents and folders, gone. Internet browsers seem to have lost all data, current tabs, bookmarks etc. All applications seem to have been reset to their original default state. Task bar icons gone too with the exception of file explorer and microsoft edge.

Now I cant seem to undo the problems this failed system restore did either. Im getting the same message "system restore did not complete successfully".

Now my original restore point of october 6 is no longer available.

What has happened?

OldGrayGary · Oct 16, 2016

Hi DC7 ... and welcome to the forums ...

Sorry for the delay in replying ... any luck yet finding solutions?

Not certain why the restore point isn't available any longer - though I imagine it might be possible that some of the "PUPS" were located in restore points, and so were moved to quarantine. I suppose this might make a restore point unavailable.

As always, whenever faced with system instability, you will likely want to first save your most important data to external backups - before going on to the next steps in your repairs.

After making sure your important data is saved safely elsewhere, you could try an in-place "repair upgrade" of Windows 10. The quickest (and easiest) method is to visit the Microsoft Windows 10 website (it's best to use the one in the region/country where your version of Windows 10 was purchased), and choose the "Upgrade Windows now" option-button. It will download and install the latest build of your version of Windows 10 ... in effect "upgrading" it (which usually repairs what wasn't working in the older installation). If your computer isn't in good enough shape to visit the Windows website, you could download a Windows 10 iso file and create an installation DVD or an installation USB drive - and use that to reinstall Windows 10.

The repair install/upgrade is just a suggestion. There are other repair options you could try - (such as creating a new user account, and seeing if things are OK when using that account) - or using the repair tools in the Windows Recovery Environment. The repair install/upgrade is simply a bit easier and more thorough than most of the other options.

If you suspect any persistence of malware, use a bootable antivirus "Rescue CD/DVD" from AVG, Avira, Kaspersky, Avast, Bitdefender, Eset, etc. ... to finish the clean up.

Hopefully you've solved your problem already, and I've just been getting in my typing practice!

The Windows 10 site in the USA -- Windows 10
An article with full details about in-place reinstall/upgrades -- Repair Install Windows 10 with an In-place Upgrade - Windows 10 Forums

FreeBooter · Oct 21, 2016

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system restore did not complete successfully

DC7

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OldGrayGary

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