[SOLVED] Windows 10 Store Issue

LordTreant · Apr 26, 2016

Well here goes again, I'm back with another problem. After upgrading my system to windows 10 all was fine and good for past 5-6 months. Now I seem to have lost my ms-win-store and the newest update ( Security Update for Windows (KB3147458) ) is consistently failing. Last update that successfully installed was the ( Security Update for Adobe Flash Player for Windows 10 Version 1511 for x64-based Systems (KB3154132) ) and the one from April 15th.

I tried a system recovery, and tried the powershell fixes I saw on Microsoft knowledge base...

However I get a failed to merge error when doing so.. Also I lost my access to photoviewer and various store app tiles on my start screen.. Also wsreset fails and Cortana doesn't find ms-win-store.

I am trying to avoid resetting since everything else is working properly... Though I will if I have to.

Thanks,
Tre

OldGrayGary · Apr 30, 2016

Sorry for the late reply: were you able to get the Store working OK yet?

If not, one quick try might be to create a new user, and see if the Store & built-in apps work there. If all is well then, you can move things over to the new profile.

Microsoft should really be embarrassed and ashamed that the software unique to its Windows 8/10 systems (the "Universal" apps) are the weakest part of their last two operating systems. I uninstall most of the Universal apps right after installing Windows 10 for my customers (since they tend to break so often). It's too bad, since many of the apps are quite nice-looking. It's not so good, though, that the slowest apps to load are always the ones from Microsoft. You'd think they'd want to look good (maybe we should send them a great big mirror)....

LordTreant · May 2, 2016

Nope still having the issues, and failed update. WSreset tells me it needs a new app ms-windows-store and when I do the powershell commands posted all over the web, it has a merge failure and a bunch of error codes. Even a recovery doesn't help so I think one of the forced updates screwed me over, even going back to April 14th (my earliest recovery date) doesn't help either.

OldGrayGary · May 3, 2016

Hi again

The new user trick helps when it's a corrupted profile at fault. Looks like we didn't get lucky for that quick fix....

It's nice to hear that at least you had some restore points to try, a lot of machines are being sold with System Restore turned off. So long as it's space usage is limited to a reasonable size (I don't see any need for any PC to need more than 5 to 10 GB of space of restore points.... that amount should cover a whopping large amount of time) ... System Restore is a very handy thing to have going.

I know you don't want to try the reset angle yet (and understandably so) ... but if you have the latest build of Windows 10 in (not an Insider build, but the public build... ["Version 1511 (OS Build 10586.218"] ... as in the screen-shot below) you can try an in-place reinstall of Windows 10 that would keep your installed programs (and all your personal data) still intact. The easiest way is to use the Media Creation Tool & make a DVD to install from.
Here's a screen-shot of the latest Windows 10 build:

Here are instructions on how to make a Windows 10 DVD using the Media Creation Tool:

Create a bootable Windows 10 DVD

Go to the Microsoft Windows 10 website:
Windows 10

1) Once on the Windows 10 site, scroll down to the section "Need to create a USB, DVD, or ISO?"
2) Click on the blue option button "Download tool now"
Once the download is complete, double-click MediaCreationTool.exe
3) "Getting things ready" will appear for a bit.
4) Agree to the License Terms by clicking on Accept
5) "Getting a few things ready" will appear.
6) On the following screen, select "Create installation media for another PC".
7) And click Next.
8) Select your preferences: language, Windows 10 version, bit-depth (the defaults are English, Windows 10, 64-bit)
9) Select ISO file.

If the iso is created on a computer already running Windows 10, simply put a blank DVD in the optical drive, right-click the .iso file you created & select "burn disk image". Otherwise use a DVD burning capable program (Roxio, Nero, Sonic, CyberLink, etc.) to create the bootable DVD -- look for a "burn image" option. You must use that special command, because simply copying the file to a DVD doesn't make the DVD bootable, it must be written as a system image (otherwise it ends up as a normal storage DVD that happens to have an .iso file on it).

Instructions for an In-place Repair Re-install of Windows 10

The good folks over at tenforums.com were nice enough to provide full instructions, with screen-shots of most every step. As I mentioned before, I prefer the method that uses a DVD to install, but you'll see that there are other options as well:
Repair Install Windows 10 with an In-place Upgrade - Windows 10 Forums

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We could actually fuss with trying to use the DISM tool to repair your system image, but if you are one of the lucky ones for which a repair install completely solves many issues at once .... I like its chances. Besides, we can still try the other methods if the repair install doesn't help.

We'll hope for the best.

LordTreant · May 12, 2016

I think windows store is completely gone from my pc. Some apps work most are @ tagged in start menu and don't work etc. I don't have a disc drive and a factory restore would take me back to Windows 8.1.. So kinda in a rock and hard place at moment.. funds are a little low to buy an external and I really don't want to lose 800gb worth of steam games... Everything else is running optimal aside from the failed updates as well at least.

OldGrayGary · May 14, 2016

Hi again

Sorry again for my late replies .... super busy lately.

It's OK if you don't have an optical drive in your system - if you don't have someone who can lend you an external, you can always create a bootable USB drive instead. It is a bit complicated [most folks find that using the "Rufus" tool to create the bootable USB itself is the least complicated & most effective]. You would still go to the same Microsoft site listed above, and download the ".iso" ("system image") file.

There are a few tutorials on the web [a few are a bit dated, and refer to clean installs ... you'll simply pay attention to creating the bootable USB, and then return to the "in-place repair re-install of Windows 10" links instructions (that I posted earlier)]. I put links to two of the tutorials here, one has a super brief set of instructions, and the other has more step-by-step instructions with screenshots:
How to create a bootable USB drive for Windows 1 - MSPoweruser
http://www.thewindowsclub.com/how-to-create-bootable-usb-media-from-iso-for-windows-10

Most newer systems have the newer UEFI way of getting your computer started (the older method was usually referred to as the "BIOS").... it's built into the firmware on the motherboard. If you haven't had to boot your system from a bootable USB before, you can have a look in the user manual for your computer - some manuals provide that info, some don't. Just in case your manual doesn't cover that info, here is a link to a guide for the usual steps:
USB Drive - Boot from in Windows 10 - Windows 10 Forums
... The guide isn't the greatest, it overlooks some steps often necessary to let the system boot from a USB --- for many systems, "Secure Boot" or "Safe Boot" will have to be disabled, and for some "Legacy Bios" has to be enabled. For nearly all methods, you still need to either select the USB drive from a menu, or set the system to see the USB as the first boot option. When everything is reinstalled, you can return the boot options to the way the were before the repair.
_______________

Diagnostics .... since your system isn't behaving itself very well, you also might want to run a few diagnostics. If your computer has any built-in - those are a good place to start. The "usual suspects" are system memory and the hard drive. If "extended" tests are available, use those - they'll test more thoroughly than any "quick test" options. If you have no built-in diagnostics, use diagnostics from the manufacture of your hard drive to test it, and for the memory I generally recommend MemTest86+ (a free open-source tool). Unfortunately many of the diagnostic tools are made to run from bootable CDs. But you can use the Rufus tool to create a bootable USB from the .iso file for the diagnostics (just as you do for creating a bootable Windows 10 USB). A free open-source diagnostic called the "Ultimate Boot CD" (or UBCD) has a good reputation and has been around for quite a few years - it is kept reasonably up-to-date .... I've used different versions of it for years. The UBCD has MemTest86+ on it, and it also includes some manufacturer's hard drive diagnostics, too. Instructions on how to download, create & use it are on the UBCD website Ultimate Boot CD - Overview ... You'll download the .iso and use Rufus to create a bootable USB.

_______________________

Or -- an alternative to reinstalling:
If you'd rather like to try restoring your system files using the DISM tool - here are the instructions for that:

Running DISM online

It's best to have a good and fast Internet connection for this method, and to make sure there is no malware presence on the computer beforehand.

1) Right-click the Windows Start Menu icon
2) From the menu, select Command Prompt (Admin)
3) To the question "Do you want to allow this app to make changes to your computer?", select Yes
7) Type in the following command: Dism /Online /Cleanup-Image /RestoreHealth

This can take quite a while - it varies a lot from machine to machine, and the speed of the Internet connection can add extra time when slow. Even if the "Percentage Complete" stops for a long time at a certian percentage, wait it out: it's fairly normal for the percentage displayed to not get refreshed for quite a long time.
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Cheers

xilolee · May 14, 2016

Hi LordTrent.:smile9:

LordTreant said:
tried the powershell fixes I saw on Microsoft knowledge base...
However I get a failed to merge error when doing so.. Also I lost my access to photoviewer and various store app tiles on my start screen.. Also wsreset fails and Cortana doesn't find ms-win-store.

Are you referring to this one? --> blogs.msdn.microsoft.com - Windows App Store doesn’t load after Windows 10 upgrade! by David Williams Dixon

Or did you try the fix for windows 8.1 ?
He says the 8.1 fix shouldn't be used in windows 10.

:wave:

LordTreant · May 22, 2016

I did the steps for the fix of windows 10, but yeah the store is completely gone so it won't work...

Now youtube vids are forcing my system to freeze complete and causing me to hard reset, and edge settings won't open at all... So I'm just going to do a reinstall of windows 10 via the downloaded installer, and hopefully that fixes everything.

xilolee · May 22, 2016

You could try the refresh function of windows 10 (and 8-8.1), before you try the reinstall.
Go to action centre, all settings, update & security, recovery, reset this pc - get started, keep my files, and follow the instructions.

LordTreant · May 22, 2016

I used the upgrade windows button on Microsoft site.. redownloaded the installer for windows 10 and used that to install... it kept everything where it was so luckily I don't need to readd desktop shortcuts and my steam folder etc 900 gb of games now... That has fixed the issues thank the gods. Just sucked waiting almost 4 hours to finish.

Also I finally got my hands on an external - Seagate backup plus. 5tb external HD so may move my steam folder there to free up the 900gbs which may of also added to my issue.

OldGrayGary · May 22, 2016

Glad that things are working again ... sorry that it was so painful to get it that way.

Hope you enjoy your computer trouble-free for a good long while now!

LordTreant · May 22, 2016

Wasn't as bad as I expected though, if I knew everything would remain linked etc by just re-running the installer. I would of done it a long time ago and saved the month long hassle. I half expected to spend the next 10 hours reinstalling games and configuring steam files and such. (The issues got to the point I was prepared to do so today.)

Even though it wasn't as simple and I couldn't follow half the suggestions given, I do thank you - for being there to listen, and offer advice and solutions, that eventually led me to the inevitable. At least it works perfect now :)

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[SOLVED] Windows 10 Store Issue

LordTreant

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OldGrayGary

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LordTreant

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OldGrayGary

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xilolee

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LordTreant

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LordTreant

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OldGrayGary

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LordTreant

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