1. #1

    Cortana -- Search Box Problem

    I have had a problem with the Cortana (search box) ever sine I upgraded from Windows 7 to Windows 10. I've tried every trick I know and am stuck here.

    I've had clean SFDC and DISM scans, I've did the upgrade over etc.

    Here are the errors I get in the log files.

    Application Log

    Activation of app Microsoft.Windows.Cortana_cw5n1h2txyewy!CortanaUI failed with error: The remote procedure call failed. See the Microsoft-Windows-TWinUI/Operational log for additional information.

    Faulting application name: SearchUI.exe, version: 10.0.10240.16431, time stamp: 0x55c9bba1
    Faulting module name: SearchUI.exe, version: 10.0.10240.16431, time stamp: 0x55c9bba1
    Exception code: 0xc000027b
    Fault offset: 0x0000000000155267
    Faulting process id: 0x1b3c
    Faulting application start time: 0x01d0e7137404115e
    Faulting application path: C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe
    Faulting module path: C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe
    Report Id: 5469ad6c-0f4c-4913-9f75-36df1b201ae7
    Faulting package full name: Microsoft.Windows.Cortana_1.4.8.176_neutral_neutral_cw5n1h2txyewy
    Faulting package-relative application ID: CortanaUI

    TWinUI/Operational log
    Activation of the app Microsoft.Windows.Cortana_cw5n1h2txyewy!CortanaUI for the Windows.Launch contract failed with error: The remote procedure call failed..

    Note that I have been able to create a new user (profile) and Cortana works fine until it then asks that I log into the Microsoft account. After that the same errors above appear and I can't get it back.

    Just as a workaround I have disable Cortana in the Group Policy settings so that I can use the search box for local searching. I've also "re-upgraded" three times with the same behavior.

    Any advice or suggestions here are greatly appreciated.

    thanks

    Joe


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  2. #2
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    Re: Cortana -- Search Box Problem

    Greetings Joe & Welcome to the forums ^_^,

    Could you please provide the below information? Even though you are not experiencing any kind of BSODs, it would help us in diagnosing the issue -

    Blue Screen of Death (BSOD) Posting Instructions - Windows 10, 8.1, 8, 7 & Vista


    In case of any problems, feel free to post back.


    Regards,
    Pranav
    Ever wanted to learn to debug BSODs? PM me now!

    Feel free to PM me in case I haven't replied within 48 Hours ^_^. Anything else? Still feel free to PM me :thumbsup2:

  3. #3

    Re: Cortana -- Search Box Problem

    here you go ... thanks for the help.
    Attached Files Attached Files

  4. #4
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        Intel HD 3000 B)
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        Hitachi 1TB 7200 RPM & WD 500 GB
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        There is some fan inside but it keeps whirring <_<
      • Display:
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    Re: Cortana -- Search Box Problem

    Hi Joe,

    I see that there is no information in the SysnativeFileCollectionApp ZIP file. The Event Logs have been cleared. Even the MSINFO32 report does not have any events.

    In the system Event Log (Only couple of entries), I saw this -
    Code:
    Event[4]:  Log Name: System
      Source: Microsoft-Windows-WHEA-Logger
      Date: 2015-09-04T15:40:05.291
      Event ID: 19
      Task: N/A
      Level: Warning
      Opcode: Info
      Keyword: N/A
      User: S-1-5-19
      User Name: NT AUTHORITY\LOCAL SERVICE
      Computer: Home-Built
      Description: 
    A corrected hardware error has occurred.
    
    
    Reported by component: Processor Core
    Error Source: Corrected Machine Check
    Error Type: Cache Hierarchy Error
    Processor APIC ID: 0
    I would suggest you to make sure that your system is fully up to date in Windows Update and latest drivers have been installed for Windows 10.


    Now, regarding Cortana, could you please follow the below post?
    The Remote Procedure Call Failed error for Windows Store apps

    Please make sure that you have enabled those services. In case the services are enabled and Cortana is still not working, kindly move on to the registry fix mentioned in that post.

    But, since we are on Windows 10, we would have to make certain changes. When you reach to the Step 2 of the above post, you have to check the existence of the below path instead of the given -
    Code:
    HKEY_CURRENT_USER\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.windows.cortana_cw5n1h2txyewy
    So, in case you don't find the above key, please create according to Step 3. The only caveat is that you would have to name it as microsoft.windows.cortana_cw5n1h2txyewy

    Once you have downloaded and extracted SetACL.exe, please run the below command in an Admin Command Prompt instead of the command given in the post -
    Code:
    SetACL -on "hkcu\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.windows.cortana_cw5n1h2txyewy" -ot reg -actn ace -ace "n: S-1-15-2-2608634532-1453884237-1118350049-1925931850-670756941-1603938316-3764965493;p:full;i:so,sc;m:grant;w:dacl"


    If my guess is right, this should fix your problem. Fingers Crossed ^_^


    -Pranav
    Last edited by blueelvis; 09-05-2015 at 03:56 PM.
    Ever wanted to learn to debug BSODs? PM me now!

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  5. #5

    Re: Cortana -- Search Box Problem

    thanks Pranav:

    I've verified that the correct services are running and that the registry key and parameters are correct. I then ran all of your commands successfull and rebooted a couple times. However, I am still getting the same behavior here. I've reposted log below and also reattached files (hopefully correct this time).

    Application Log
    Activation of app Microsoft.Windows.Cortana_cw5n1h2txyewy!CortanaUI failed with error: The remote procedure call failed. See the Microsoft-Windows-TWinUI/Operational log for additional information.

    Faulting application name: SearchUI.exe, version: 10.0.10240.16431, time stamp: 0x55c9bba1
    Faulting module name: SearchUI.exe, version: 10.0.10240.16431, time stamp: 0x55c9bba1
    Exception code: 0xc000027b
    Fault offset: 0x0000000000155267
    Faulting process id: 0x28e0
    Faulting application start time: 0x01d0e8b0118cf01d
    Faulting application path: C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe
    Faulting module path: C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe
    Report Id: 009d0802-8974-4940-ab1d-5dd571375565
    Faulting package full name: Microsoft.Windows.Cortana_1.4.8.176_neutral_neutral_cw5n1h2txyewy

    TWinUI/Operational log
    Activation of the app Microsoft.Windows.Cortana_cw5n1h2txyewy!CortanaUI for the Windows.Launch contract failed with error: The remote procedure call failed..

    Any other ideas will be greatly appreciated. Thanks again.

    - Joe
    Attached Files Attached Files

  6. #6

    Re: Cortana -- Search Box Problem

    Update: even after installing all of the new updates released today (especially the Cumulative Update for Windows 10 for x64-based Systems (KB3081455)) the same behavior is occurring.

    Ugh! Any help is greatly appreciated.

    thanks

    -Joe

  7. #7

    Re: Cortana -- Search Box Problem

    Bump -- This must be a tough one! Anyone have any ideas here?

    thanks

  8. #8
    Forum Moderator, BSOD
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        There is some fan inside but it keeps whirring <_<
      • Display:
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    Re: Cortana -- Search Box Problem

    Hi Joe ^_^,

    I found this while searching for your problem -
    http://www.sysnative.com/forums/redi...en%2F1319.html

    (See Post #41)

    As per the post, the problem on Windows 8.1 was resolved on running the Tweaking.com's Windows Repair. I haven't used that tool before so I would suggest you to take a backup.

    I asked a friend of mine over here about this tool and he said that he has used it couple of times. So, I believe it is worth a try.

    Let me know how it goes ^_^


    -Pranav
    Ever wanted to learn to debug BSODs? PM me now!

    Feel free to PM me in case I haven't replied within 48 Hours ^_^. Anything else? Still feel free to PM me :thumbsup2:

  9. #9

    Re: Cortana -- Search Box Problem

    thanks Pranav --- the Tweaking.com's Windows Repair worked great -- I now have Cortana working again. I did have to run the famous and often posted powershell command here after working through Windows Repair to get a few other apps working again.

    Get-AppXPackage| Foreach{Add-AppxPackage-DisableDevelopmentMode-Register"$($_.InstallLocation)\AppXManifest.xml"}

    Sysnative is Great!

  10. #10
    Forum Moderator, BSOD
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        Intel Core i5 @ 2.4 GHz 2nd Generation
      • Memory:
        8 GB @ 1600MHz Dual Channel B)
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        Intel HD 3000 B)
      • Hard Drives:
        Hitachi 1TB 7200 RPM & WD 500 GB
      • Cooling:
        There is some fan inside but it keeps whirring <_<
      • Display:
        1366x768
      • Operating System:
        Windows 8.1 Embedded Industry Pro

    Re: Cortana -- Search Box Problem

    Quote Originally Posted by jguthart View Post
    thanks Pranav --- the Tweaking.com's Windows Repair worked great -- I now have Cortana working again. I did have to run the famous and often posted powershell command here after working through Windows Repair to get a few other apps working again.

    Get-AppXPackage| Foreach{Add-AppxPackage-DisableDevelopmentMode-Register"$($_.InstallLocation)\AppXManifest.xml"}

    Sysnative is Great!
    Yay!

    Thanks for posting back what worked for you. I am sure other future visitors would also find this useful ^_^

    Marked this thread as solved. In case of any other problem, feel free to create another thread.


    -Pranav
    Ever wanted to learn to debug BSODs? PM me now!

    Feel free to PM me in case I haven't replied within 48 Hours ^_^. Anything else? Still feel free to PM me :thumbsup2:

  11. #11

    Wink Re: Cortana -- Search Box Problem

    Thanks very much. Work´s fine to me.



    Quote Originally Posted by blueelvis View Post
    Hi Joe,

    I see that there is no information in the SysnativeFileCollectionApp ZIP file. The Event Logs have been cleared. Even the MSINFO32 report does not have any events.

    In the system Event Log (Only couple of entries), I saw this -
    Code:
    Event[4]:  Log Name: System
      Source: Microsoft-Windows-WHEA-Logger
      Date: 2015-09-04T15:40:05.291
      Event ID: 19
      Task: N/A
      Level: Warning
      Opcode: Info
      Keyword: N/A
      User: S-1-5-19
      User Name: NT AUTHORITY\LOCAL SERVICE
      Computer: Home-Built
      Description: 
    A corrected hardware error has occurred.
    
    
    Reported by component: Processor Core
    Error Source: Corrected Machine Check
    Error Type: Cache Hierarchy Error
    Processor APIC ID: 0
    I would suggest you to make sure that your system is fully up to date in Windows Update and latest drivers have been installed for Windows 10.


    Now, regarding Cortana, could you please follow the below post?
    The Remote Procedure Call Failed error for Windows Store apps

    Please make sure that you have enabled those services. In case the services are enabled and Cortana is still not working, kindly move on to the registry fix mentioned in that post.

    But, since we are on Windows 10, we would have to make certain changes. When you reach to the Step 2 of the above post, you have to check the existence of the below path instead of the given -
    Code:
    HKEY_CURRENT_USER\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.windows.cortana_cw5n1h2txyewy
    So, in case you don't find the above key, please create according to Step 3. The only caveat is that you would have to name it as microsoft.windows.cortana_cw5n1h2txyewy

    Once you have downloaded and extracted SetACL.exe, please run the below command in an Admin Command Prompt instead of the command given in the post -
    Code:
    SetACL -on "hkcu\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.windows.cortana_cw5n1h2txyewy" -ot reg -actn ace -ace "n: S-1-15-2-2608634532-1453884237-1118350049-1925931850-670756941-1603938316-3764965493;p:full;i:so,sc;m:grant;w:dacl"


    If my guess is right, this should fix your problem. Fingers Crossed ^_^


    -Pranav

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