XPS 15 9570 / BSOD / WHEA_UNCORRECTABLE_ERROR / on battery power

diegoricca · Dec 11, 2019

I'm having a very annoying problem with my XPS 9570. It keeps BSOD rebooting on battery power, it was something that used to happen every time I was only with the battery.
And now the problem got more serious, because it started to strangely reboots constantly and repeatedly when I'm away from home, even if plugged in. When I'm home nothing happens, the laptop works just fine.

The error message is the same all the time: WHEA_UNCORRECTABLE_ERROR.

Please, how do I solve this problem? I bought it a little over a year ago.

Best regards,
Diego.

philc43 · Dec 11, 2019

All the error records for these 0x124 BSODs report an internal unclassified error by the CPU (various processors, all bank 4).

So I would begin by testing the CPU. Run the Dell and Intel tests for the CPU.

The Intel® Processor Diagnostic Tool

Dell Diagnostic Tools to Diagnose and Fix Hardware Problems on Your Dell PC, Tablet or Servers | Dell UK

Also Prime95.

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XPS 15 9570 / BSOD / WHEA_UNCORRECTABLE_ERROR / on battery power

diegoricca

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philc43

BSOD Forum Moderator, BSOD Academy Instructor, BSOD Kernel Dump Expert