[WS2016] Windows Update hangs occasionally

techs · Apr 13, 2019

Hi there!

I'm running Windows Server 2016 and on multiple occasions it would hang during the update process or the PC would just not respond correctly. Antivirus and malware shows clean.
After having to have to hard reset because shutdown wouldn't work, it often gets stuck on the blue startup screen just before the login screen and would last more than a day until I would just reset into safe mode and restart. Would run DISM /Online /Cleanup-image /RestoreHealth then sfc /scannow when I could log back in to restore function...until it happens again.

Code:

SFCFix version 3.0.1.0 by niemiro.
Start time: 2019-04-13 12:44:56.097
Microsoft Windows Server 10 Build 14393 - amd64
Not using a script file.




AutoAnalysis::
SUMMARY: No corruptions were detected.
AutoAnalysis:: directive completed successfully.




Successfully processed all directives.



Failed to generate a complete zip file. Upload aborted.


SFCFix version 3.0.1.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2019-04-13 12:49:11.013
----------------------EOF-----------------------

CBS.zip (9.40MB) - SendSpace.com

Sysnative Windows Update · Apr 15, 2019

Hi!

What's the longest you have left it to run?

techs · Apr 15, 2019

More than 24 hrs, less than 48

Sysnative Windows Update · Apr 16, 2019

When was the last time it successfully updated?

techs · Apr 16, 2019

4/12/19

techs · Apr 25, 2019

It happened again, trying to restart, going to see if its able to.

Sysnative Windows Update · Apr 25, 2019

techs · Apr 26, 2019

Ok so I had to reset as I had thought, it stayed on the computer is restarting screen for the whole day. I'm starting to go through the steps again and running sfc /scannow and right now it says Verification 100% complete but I have a hunch it will be stuck here as well and restarting will probably not work again either. I'll leave it running and report back tomorrow.

techs · Apr 27, 2019

Ok, so it was stuck on Verification 100% for the whole day so I tried to restart from the menu and it got stuck there as well. After pressing the reset button it would get stuck at the starting menu. One time I was able to log in again and ran sfc /scannow but that too got stuck. Again it got stuck on restart. After booting into safe mode and then restarting I was able to log in normally. Went through the steps again successfully

Code:

SFCFix version 3.0.1.0 by niemiro.
Start time: 2019-04-27 00:16:48.725
Microsoft Windows Server 10 Build 14393 - amd64
Not using a script file.




AutoAnalysis::
SUMMARY: No corruptions were detected.
AutoAnalysis:: directive completed successfully.




Successfully processed all directives.
SFCFix version 3.0.1.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2019-04-27 00:17:25.076
----------------------EOF-----------------------

CBS.zip (8.87MB) - SendSpace.com

Windows Update is working, but I still don't know what causes this to happen.

Sysnative Windows Update · Apr 27, 2019

Do you use Trend Micro?

techs · Apr 27, 2019

No I don't. I don't know what that is.

Sysnative Windows Update · Apr 27, 2019

Antivirus software. I'm asking because their product have been known to cause such slowness in the past.

techs · Apr 28, 2019

Oh, I'm still using Windows Defender

Sysnative Windows Update · Apr 29, 2019

Is this a VM or a physical machine?
Can you tell me what the specs are?

techs · Apr 30, 2019

This is a physical machine

Windows Server 2016 Essentials
Processor: Intel(R) Xeon(R) CPU E5-2660 v2 @2.20GHz 2.20 GHz (2 processors)
Installed memory (RAM): 64.0 GB (63.8 GB usable)
System type: 64-bit Operating System, x64-based processor

Sysnative Windows Update · May 1, 2019

1. Click your Start button and type cmd in the search box. Right-click on cmd from the search results and select Run as administrator. Answer Yes if the UAC prompt comes up.
2. Copy/Paste the following in to the command-prompt window and hit enter.
wmic qfe list brief /format:texttablewsys > "%USERPROFILE%\desktop\hotfix.txt"

3. This will create a file on your desktop named hotfix.txt. Please attach this to your next reply.

techs · May 2, 2019

Sysnative Windows Update · May 2, 2019

Can you try and install the following:

http://download.windowsupdate.com/c..._1f2af418b6f9dafb593f5ce89b4e0783057102b2.msu

techs · May 2, 2019

"The update is not applicable to your computer."

Sysnative Windows Update · Jun 25, 2019

Hi!

It appears that this is a known issue in Server 2016.

Windows Server 2016: Empirical proof of slow Update installs | Born's Tech and Windows World

[WS2016] Windows Update hangs occasionally

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