WS2012R2 WU fails with error code 8007371B

AimarPL · Feb 7, 2019

Hi,
I'm having an issue with WU that fails with update error code 8007371B;

Already did dism repair which has repaired store corruption successfully, but then sfc /scannow says it is still corrupted and can't fix what's needed.

Under following link you can find CBS logs

thank you for any hints!

AimarPL · Feb 7, 2019

Here's also components file from win/sys32/config: components

Sysnative Windows Update · Feb 8, 2019

Hello!

I'll start working on a fix and get back to you.

AimarPL · Feb 8, 2019

perfect, thank you very much

Sysnative Windows Update · Feb 8, 2019

Step#1 - Export SideBySide

Click on the Start button and in the search box, type regedit
When you see regedit on the list, right-click on it and select Run as administrator
When regedit opens, using the left pane, navigate to the following registry key and select it by clicking on it once.

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide
Once selected, click File > Export....
Change the Save as type: to Registry Hive Files (*.*)
Name this file SxS (with no file extension) and save it to your Desktop.

Once done please upload this file via Dropbox or One Drive or SendSpace.

Step#2 - Capture Process Monitor Trace
1. Download and run Process Monitor. Leave this running while you perform the next steps.
2. Try installing the update just like you have in the past.
3. Stop Process Monitor as soon as it fails. You can simply do this by clicking the magnifying glass on the toolbar as shown below.

11908d1430506241-windows-updates-fail-repeatedly-stop-jpg

4. Select the File menu...Save... and save the file to your desktop. This is likely the default location. The name (unless changed) will be LogFile.PML. This is fine.
5. Zip up and attach the LogFile.PML file as well as your CBS.log

AimarPL · Feb 8, 2019

All requested files are here.

Sysnative Windows Update · Feb 8, 2019

I'm getting an error that the download limit has been reached when trying to access the logs.

AimarPL · Feb 9, 2019

My fault, sorry;
Here's fixed link: ShareFile

Sysnative Windows Update · Feb 11, 2019

Thanks. Will have a look soon. We've upgraded our site and been working on that thus far. Apologies for the delay.

AimarPL · Feb 15, 2019

Hi! do you maybe have any update?

Sysnative Windows Update · Feb 15, 2019

Hi! I'm baffled by the ProcMon log, because if it really was run during the update attempt when you go the error, ProcMon did not seem to record that for some reason.

AimarPL · Feb 16, 2019

just repeated this procedure, got new procmon capture for you :)

ShareFile

Additionally in attached image you can see which updates failed to install.
Thank you in advance!

Sysnative Windows Update · Feb 16, 2019

Thank you for the screenshot. It says pending restart. Does the update fail on restarting/configuring and not the actual installation?

AimarPL · Feb 16, 2019

Yes, it will rollback, unconfigure, half an hour later it will be up again (and update state will be displayed as failed as with the ones with old date in same screenshot)

Although, windows cumulative update is already marked as failed while two others need an reboot

Sysnative Windows Update · Feb 16, 2019

Okay, I need to see CBS.log and C:\Windows\Inf\setupapi.dev.log.

The reverting explains the lack of data in ProcMon.log.

AimarPL · Feb 17, 2019

I see; Files are uploaded here: ShareFile

AimarPL · Feb 19, 2019

did you manage to find anything in this file?

Sysnative Windows Update · Feb 19, 2019

Still looking.

Sysnative Windows Update · Feb 20, 2019

Hmmm... Let's see if this gets us somewhere:

Step#1 - DISM /RestoreHealth Scan
Warning:this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Right-click on the Start button and select Command Prompt (Admin)
When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter
Dism /Online /Cleanup-Image /RestoreHealth
Once it finishes, copy and paste the following into the command-prompt window and press Enter. If prompted to overwrite the existing file go ahead.
copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
Once this has completed please go to your Desktop and you will find CBS.txt => Please zip/upload to this thread.
Please Note:: if the file is too big (over 7MB) to upload to your next post, please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.

AimarPL · Feb 23, 2019

Hello,
I have followed steps mentioned, got same WU error at the end. Below you can find screenshots + CBS log attached.

CBS Log: ShareFile

WS2012R2 WU fails with error code 8007371B

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