Windows Upgrade Fails (0x8007001F - 0x3000D)

[wcaskin]

Hey team - Microsoft's forum suggested I ask this here. This was the original form from Microsoft. When attempting to update I'm receiving error Windows Upgrade Fails (0x8007001F - 0x3000D). I've included a copy of the various log here. Any help would be greatly appreciated.

 

[Maxstar]

==== Critical Errors ====
Critical registry key "COMPONENTS\CanonicalData\Catalogs" exists but has no subkeys
Critical registry key "COMPONENTS\Installers" does not exist or could not be loaded

Hi and welcome to Sysnative,

Do you have recent backups of this system?

Upload your COMPONENTS hive.

• Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
• Please copy this file to your desktop.
• Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
• Right-click on this file on your desktop and select Send To > Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
• If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.

 

[wcaskin]

Thank you for looking into this. When I'm attempting to compress the Config file I'm being met with "File not found or no read permission". I attempted to change the attributes to take off read only but it isn't saving the new settings.

 

[Maxstar]

Please try the following first, when completed provide a copy of the COMPONENTS hive from this backup.

Download

Acelogix RegBak (Portable) to create a backup of the registry.

• Extract RegBak.zip and right-click regbak64.exe and select "Run as administrator".
• Click on the button New backup and choose the location where you want to save the backup.
• Optional: enter a description for this backup.
• Now click on the option "Click here to view details".
• Ensure the option Select hives not loaded by Windows is checked, to be sure the following items are included in the backup.
  
  
• Click Ok to save these settings and press Start to create the backup.
• When completed you will see the message: Finished succesfully.

 

[wcaskin]

I'm hoping I did this correctly but I have a .zip of the components. Thank you again for the patience and help!

 

[Maxstar]

This hive is badly damaged, do you have recent backups of this system?

 

[wcaskin]

Not that I'm aware of. Is there a way to check prior to the damage?

 

[Maxstar]

Please restart the system in safe mode and run

ComponentsScanner again.

• Right-click ComponentsScanner.exe and select "Run as administrator", click Yes on the UAC (User Account Control) prompt which appears.
• Follow the on-screen instructions.
• Once complete, a report will be saved to your desktop called ComponentsScanner.txt.
• Post the logfile ComponentsScanner.txt as attachment into your next reply.

 

[wcaskin]

Thank you again. I've ran the attached in safe mode

 

[Maxstar]

Are you able to copy the COMPONENTS hive in safe mode to your desktop, if so please provide a copy of it in your next post.