Windows Update, Windows Reset Not Working

[mbanderson]

Having issues with windows update, for the update “2022-05 Cumulative Update for Windows 10 Version 21H2 for x64-based Systems (KB5013942)” I get “Download error - 0x800736b3” the overall OS seems unstable as well, is my mums laptop, and she said few times windows will load and do a check as issues found. She also cannot launch Solitaire Collection from Microsoft Games, opens and closes - have tried doing an app reset and app uninstall but still persists.

• To overcome the update problem, I ran a windows restore, but that failed saying something went wrong
• I also attempted to run SFCFix version 3.0.2.1 but crashed.
• Dism /Online /Cleanup-Image /RestoreHealth gives a Error 2
• When running sfc /scannow I get a errors (i have uploaded the crash dump when asked)

SFCFix version 3.0.2.1 by niemiro.
Start time: 2022-05-23 16:38:20.285
Microsoft Windows 10 Build 19044 - amd64
Not using a script file.

SFCFix version 3.0.2.1 by niemiro has encountered an unhandled exception.
Currently storing 0 datablocks.

CBS Files at ExpireBox | CBS.zip - Free File Sharing

Appreciate any help you can give

 

[Maxstar]

Hi and welcome to Sysnative,

Download the

Farbar Recovery Scan Tool and save it to your Desktop:

Download the 64 bit version: - Farbar Recovery Scan Tool Link

• Note: Your antivirus program may report FRST incorrectly as an infection. If so, disable the real-time protection when downloading and running FRST.
• Right-click to run the tool as administrator. When the tool opens click Yes to disclaimer.
• Note: Ensure that the Addition.txt check box is checked at the bottom of the form within the Optional Scan area.
• Press the Scan button.
• Please wait for the tool to finish. It will produce two logfiles called FRST.txt and Addition.txt in the same directory the tool is run from (which should be the desktop)
• Post the logfiles FRST.txt and Addition.txt as attachment in your next reply.

 

[mbanderson]

Thanks Maxstar,

Please find attached

 

[Maxstar]

Hi,

Can you please zip the following dump file, attach it to your next post..

C:\WINDOWS\Minidump\052522-9468-01.dmp

 

[mbanderson]

Hi Maxstar,

Please find attached

 

[Maxstar]

Hi,

I think it would be better to start a new thread in the BSOD section first to resolve these problems. Please follow the posting instructions and start a new thread in this subforum. Once this is resolved we can move on to fix the update problems.

 

[mbanderson]

Thanks Maxstar, have created a thread and come back to you once sorted. Thanks

 

[Maxstar]

Your welcome! It looks like there is a memory problem, so I will keep an eye on that thread as well.