Windows update SURT error

[sahara]

Hi,

I have one update which does not want to install.

Windowsupdatelog shows error:
Installation Failure: Windows failed to install the following update with error 0x80070490: Sicherheitsupdate für Windows (KB3126587).

I started SURT accordingly.

It shows 1 error, but not which one.
CBS Watchlist Component Missing Total count: 1

However there is 1 component watchlist:

0x80070002 amd64_microsoft-windows-lsa.resources_31bf3856ad364e35_0.0.0.0_pt-br_083c9c0703d70232 @`ckage_110_for_KB3097966~31bf3856ad364e35~amd64~~6.1.1.1 Package registry presence failed, possibly an orphaned package on package watchlist

I searched the registry component based servicing for the KB as the name doesn't seem quite right, everything found has package in it and not @`ckage

I also deleted every key for KB3097966 after backup.

It still fails with the same CBS error.

What could I do? I just started SURT again after deleting.

Thank you.

LE: Also created SURT packages folder and pasted the KB I think is the one whoch causes issues.

 

[sahara]

Searched servicing/packages ... KB name looks fine (mum and cat)

After SURT///200+ errors because I deleted the registry entries.
Backups restored - KBKB3097966 uninstalled. Office damaged :))
Installed back, tried to install the affected KB, same error.

CBS.log

CBS    Failed to resolve package '@`ckage_110_for_KB3097966~31bf3856ad364e35~amd64~~6.1.1.1' [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
CBS    Failed to resolve package [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
CBS    Failed to get next package to re-evaluate [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
CBS    Failed to process component watch list. [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
CSI    000000e2@2016/4/21:12:13:49.151 CSI Transaction @0x1e9c6fb0 destroyed
CBS    Perf: InstallUninstallChain complete.
CBS    Failed to execute execution chain. [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
 CBS    Failed to process single phase execution. [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
CBS    WER: Generating failure report for package: Package_for_KB3126587~31bf3856ad364e35~amd64~~6.1.1.1, status: 0x80070490, failure source: Execute, start state: Staged, target state: Installed, client id: DISM Package Manager Provider
CBS    Failed to query DisableWerReporting flag.  Assuming not set... [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
.
.
.

Started SCFFix with:

FileScan::
'@`ckage_110_for_KB3097966~31bf3856ad364e35~amd64~~6.1.1.1.mum
'@`ckage_110_for_KB3097966~31bf3856ad364e35~amd64~~6.1.1.1.cat


Unfortunately I will be not able to postpone the fresh install for much longer...

 

[sahara]

Soory for the triple post..cannot edit anymore...

FileScan::
[0: 1] C:\Windows\servicing\Packages\Package_110_for_KB3097966~31bf3856ad364e35~amd64~~6.1.1.1.cat
File is untraceable.
 Found: fJkIw9Tkp5+oulrMgdKquKFro0fBCRYcOQHVf6EsnPo=
 Version number not available.
Trace not available.



[1: 1] C:\Windows\System32\catroot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\Package_110_for_KB3097966~31bf3856ad364e35~amd64~~6.1.1.1.cat
File is untraceable.
 Found: fJkIw9Tkp5+oulrMgdKquKFro0fBCRYcOQHVf6EsnPo=
 Version number not available.
Trace not available.



[2: 1] C:\Windows\servicing\Packages\Package_110_for_KB3097966~31bf3856ad364e35~amd64~~6.1.1.1.mum
File is untraceable.
 Found: iesZpfuUobMZFWaGCmwJd/V0roR3JGBsZ0VgqwSnyyI=
 Version number not available.
Trace not available.
FileScan:: directive completed successfully.

 

[BrianDrab]

Hi and welcome to Sysnative. Sorry for the delay. If you are still in need of assistance please do the following.

Step#1 - Retrieve Software Hive
Note: The Software have has confidential and sensitive information in it so please send me a PM with a link to the hive so it's not in the public form.

• Please download the Freeware RegBak from here: Acelogix Software - Download products
  You will find it at the bottom of the page that the link brings you to.
• Go ahead and install this program and accept all the defaults. After the last install screen the program should open.
• Click the New Backup button. Accept the defaults and simply click Start.
• When it says Finished successfully, click the Close button.
• This will bring you back to the main screen of the program. You will see one entry in this list with the date that you did it. Right-click on this line-item and select Explore Backup...
• This will bring you into the folder where the backup was made. You should see a Users folder and a Windows folder along with a couple other files. Double-click on the Windows folder to open it. Then open the System32 folder and then config folder. You should see around 6 files in here, one of which is named SOFTWARE.
• Copy this file to your Desktop.
• Now right click on this file on your desktop and select Send to > Compressed (zipped) folder.
• Then please upload the zip file(s) to your favourite file sharing website (it will be too big to upload here). Examples of services to upload to are Dropbox or One Drive or SendSpace and then just PM me your link.
• You can close any open windows you have as well as the RegBack program now.