[SOLVED] Windows update problems.

[Geopla]

Hi helpers,


I am having a problem with Windows Updates. This computer was upgraded to Windows 10 several months ago (from Windows 8.1), and all was fine. However, for the last several days, Windows has been attempting to install two Flash Player updates. Those updates are:


KB3133431
KB3132372


KB3133431 continually fails to install, and although KB3132372 says it was successfully installed on 1-10-2016, it still shows up as “Waiting for download”. Also, KB3133431 shows up as “Waiting for install”. The Windows update page displays “Downloading updates 0%”, and never moves.


So far I have ran:


sfc /scannow
DISM /Online /Cleanup-Image /RestoreHealth


Neither of those has solved the issue.


After trying the above I ran SFCFix, and although it completes, it does not produce a log. Rather, at the end of the scan all that is displayed is:


The restore operation completed successfully.
The operation completed successfully.


The cursor just sit there and blinks and nothing else happens. I have waited more than an hour and no results. I suspect there may be a problem with my CBS log, because when I right-click on the folder to copy it, the blue circle just spins on it and never stops.


I am at a loss as how to continue, so I would very much appreciate any help that you can offer.


Thank you very much.

 

[Geopla]

I managed to get the CBS log.

 

[Aura]

Hi Geopla :)

Neither SFC nor DISM report any corrupt files on your system. Follow the instructions below please.

SoftwareDistribution - Rename
Follow the instructions below to rename the folders in SoftwareDistribution.

• On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select
  
  Run as Administrator
• On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
• On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
• Enter the commands below one at the time (press Enter to send it);
  

  net stop wuauserv
  ren %SystemRoot%\SoftwareDistribution\Download DL.bak
  ren %SystemRoot%\SoftwareDistribution\DataStore DS.bak
  net start wuauserv

 

[Geopla]

Hi Aura,


First, thank you very, very much for assisting me so quickly. I sincerely appreciate it. :smile9:


Okay, here is what has happened so far. Opening a command prompt as an administrator, I first stopped the Windows Update Service (net stop wuauserv). That was successful.


Next, I exactly entered the two commands you listed, and each command stated “Access is denied”.
I then tried to restart the Windows Update Service (net start wuauserv), but that too was unsuccessful. I then rebooted and things were quite different. The original two updates that were problematic were gone:


KB3133431
KB3132372


but two new updates: KB3124263 and KB2267602 appeared. They appeared to download correctly, but after 45 minutes had passed, they were stuck at “preparing to install 60%”. Then the install abruptly stopped, and the message “some updates failed to install” appeared. I clicked the “retry” button but the “checking for updates” bar just kept moving and no progress.


I rebooted again and then only KB3124263 appeared in the update list. That time a message stating “restart required” appeared, so I rebooted. So, after all of that mess, no new updates are listed, and it appears that Windows Update is functioning normally. However, is there anything else I need to check?


Thanks again, Aura. Your help is fantastic! :thumbs_up:

 

[Aura]

It seems like I didn't have to do a lot in your case Are you able to go in the C:\Windows\SoftwareDistribution folder, and tell me if you see two folders called DL.bak and DS.bak?

 

[Geopla]

Hi Aura,

No, neither of those folders are present. Nevertheless, when I booted the computer this morning, Windows immediately checked for updates and reported the device is up to date. It seems to be working perfectly. Maybe SFCFix actually did fix something even though a log was not produced?

I have a question to ask that will likely make me look quite dumb, but I will ask anyway. :lol:

I recently purchased a refurbished computer just to mess around with. I am learning Linux so I use it to experiment with things such as dual-booting, partitioning, new distros, etc. I installed Virtualbox on that machine, and then, using the same Windows 10 iso I used to update the computer you are helping me with, and also using the same Microsoft account for that computer, I installed Windows 10 to test it out. Could using the same Windows iso and Microsoft account possibly have caused the problem? I was thinking that maybe some files or settings were synced between the two computers that shouldn't have been. Perhaps it was just a coincidence but the problems began on the same day I installed Virtualbox.

Thanks again for your superb and fast help. You went above and beyond to assist me. :thumbsup2:

 

[Aura]

I would need the SFCFix log for that sadly

And I really doubt that Windows would sync critical system files between computers, so I would say that this isn't what caused your issue.

 

[Geopla]

Thank you again foryour time, Aura,


Working with you hasbeen a pleasure. I sincerely appreciate your assistance helping meresolve this issue. :thumbsup2:

 

[Aura]

No problem Geopla, you're welcome! :)