Windows update not working - 8024402C error

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vivek789

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Jan 28, 2014
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Windows update is not working and throwing an error 8024402C. I have tried all type of Fixit and other solutions from Microsoft but still unable to get it work. SFC too.

Attached the CBS log.
 

Attachments

Hello, and welcome to Sysnative!

There's loads and loads going on here, and it's hard for me to see where to start (it's not yet obvious which are the root causes, and which will resolve themselves when I hit the root causes). Further logfiles will help with that.

MGADiag


  1. Download MGADiag (by Microsoft) from the link below:

    http://go.microsoft.com/fwlink/?linkid=52012


  2. Run the tool by double clicking on the file. Press Continue when prompted
  3. When it has finished, press Copy then Paste (Ctrl+V) this into your next post


Thank you.

Richard
 
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->


Validation Code: 50
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-G37RP-W2J2R-V3B49
Windows Product Key Hash: jYwugLOtpRFe9TUX1nVjGTNoZdo=
Windows Product ID: 00428-015-8630506-70107
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7100.2.00010100.0.0.001
ID: {4EAF26B0-2256-4A41-84A6-3E6343E9225A}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000000
Build lab: 7100.winmain_win7rc.090421-1700
TTS Error:
Validation Diagnostic:
Resolution Status: N/A


Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002


Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002


OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002


OGA Data-->
Office Status: 103 Blocked VLK
Microsoft Office Enterprise 2007 - 103 Blocked VLK
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3


Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed


File Scan Data-->


Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{4EAF26B0-2256-4A41-84A6-3E6343E9225A}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7100.2.00010100.0.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-V3B49</PKey><PID>00428-015-8630506-70107</PID><PIDType>5</PIDType><SID>S-1-5-21-1841605391-2121845588-2432013026</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP G42 NoteBook PC </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.25</Version><SMBIOSVersion major="2" minor="6"/><Date>20100916000000.000000+000</Date></BIOS><HWID>4BB83607018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>India Standard Time(GMT+05:30)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89388-707-1528066-65057</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="103"/><App Id="18" Version="12" Result="103"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="103"/><App Id="44" Version="12" Result="103"/><App Id="A1" Version="12" Result="103"/><App Id="BA" Version="12" Result="103"/></Applications></Office></Software></GenuineResults>


Spsys.log Content: 0x80070002


Licensing Data-->
Software licensing service version: 6.1.7100.0


Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: bfb30674-7c9a-4624-9309-9914cfd5b05c
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00428-00140-015-863050-00-1033-7100.0000-1962011
Installation ID: 022006140301050244823082245045395651931644787804253676
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: V3B49
License Status: Unlicensed
Remaining Windows rearm count: 3
Trusted time: 1/28/2014 11:51:59 PM


Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Not Registered - 0x80070005
HealthStatus Bitmask Output:




HWID Data-->
HWID Hash Current: MgAAAAEAAgABAAEAAAACAAAAAwABAAEAJJT+z84PriKaUSgHaCZiPRKr1H1Gy545XF0=


OEM Activation 1.0 Data-->
N/A


OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC HPQOEM SLIC-MPC
FACP HPQOEM SLIC-MPC
HPET HPQOEM SLIC-MPC
BOOT HPQOEM SLIC-MPC
MCFG HPQOEM SLIC-MPC
ASF! HPQOEM SLIC-MPC
SLIC HPQOEM SLIC-MPC
SSDT PmRef CpuPm
 
Hello again :)

Where did you get this copy of Windows from? Did it come from a large OEM (such as Dell or HP), a small PC repair shop, or something you got off the shelf yourself?

Thank you.

Richard
 
niemiro said:
Hello again :)

Where did you get this copy of Windows from? Did it come from a large OEM (such as Dell or HP), a small PC repair shop, or something you got off the shelf yourself?

Thank you.

Richard
Click to expand...


Hi Richard

Actually the licensed windows that came with my system is corrupted and when I try to get backup CD from HP, they asked me to provide the Invoice no which I lost already. So presently I am using this copy that get it from my friend.

Is this an issue with Genuine. However I have successfully used Windows Update on this, until a month back.

Thanks
vivek
 
vivek789 said:
Hi Richard

Actually the licensed windows that came with my system is corrupted and when I try to get backup CD from HP, they asked me to provide the Invoice no which I lost already. So presently I am using this copy that get it from my friend.

Is this an issue with Genuine. However I have successfully used Windows Update on this, until a month back.

Thanks
vivek
Click to expand...

Hi vivek,

Unfortunately you don't currently have a genuine license on your computer and this will cause Windows Update to stop working. I see this computer shipped with Windows 7 preinstalled on it, what does the sticker say on the side of the case? Don't tell me the product key, I would just like to know what flavour of Windows it is (Home Premium, Professional etc.). The key you are currently using is the default key and is completely useless - it will never validate.

Also, where did you get your copy of Office from? It's counterfeit.

Code: 
OGA Data-->
Office Status: 103 Blocked VLK
Microsoft Office Enterprise 2007 - 103 Blocked VLK
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Tom
 
tom982 said:
vivek789 said:
Hi Richard

Actually the licensed windows that came with my system is corrupted and when I try to get backup CD from HP, they asked me to provide the Invoice no which I lost already. So presently I am using this copy that get it from my friend.

Is this an issue with Genuine. However I have successfully used Windows Update on this, until a month back.

Thanks
vivek
Click to expand...

Hi vivek,

Unfortunately you don't currently have a genuine license on your computer and this will cause Windows Update to stop working. I see this computer shipped with Windows 7 preinstalled on it, what does the sticker say on the side of the case? Don't tell me the product key, I would just like to know what flavour of Windows it is (Home Premium, Professional etc.). The key you are currently using is the default key and is completely useless - it will never validate.

Also, where did you get your copy of Office from? It's counterfeit.

Code: 
OGA Data-->
Office Status: 103 Blocked VLK
Microsoft Office Enterprise 2007 - 103 Blocked VLK
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Tom
Click to expand...


Hi Tom

It is Windows 7 Home Prem OA. Is it a way that I can I get genuine windows 7 with serial no on the sticker. I facing a lot of issues as windows update is not working. please help.

Thanks,
Vivek
 
Hi Vivek,

As you currently have Ultimate installed and your product key is valid for Home Premium the only way you can resolve this issue is if you reinstall Windows Home Premium then use the key on your sticker to activate your computer (you will have to do phone activation), or purchase a Windows 7 Ultimate license and input that into your current installation. The first option costs you nothing but time so I suspect that's the one you'll pick!

https://www.sysnative.com/forums/wi...-install-windows-windows-7-windows-vista.html

Tom
 
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