Windows Update KB5039705 fails to install with error code 0x800f0982

[ThaRaven]

Greetings everyone,

After this month's round of patching, I have 4 of about 70 Windows 10 workstations that failed to install KB5039705. The error code returned is 0x800f0982. SFC and DISM come back clean (RestoreHealth was successful). I've tried a multitude of fixes, but nothing has worked. Manual install fails with the same error code.

Things I've tried: The common Windows update fixes, stopping the associated services and renaming the software distribution and catroot2 folders. I installed a different language pack and removed the en-us pack, then added it back and tried to update. I also ran Dism.exe /online /Cleanup-Image /StartComponentCleanup /ResetBase.

I have attached CBS logs and the ComponentsScanner log. Any help is greatly appreciated!

 

[ThaRaven]

Update from Logs as I continue to troubleshoot:

2024-06-11 10:09:28, Info DPX ProvideRequestedDataByFile failed, Response file Name: \\?\C:\WINDOWS\SoftwareDistribution\Download\8616fdb08fe23b418bc009820c7126de\inst\SSU-17763.5695-x64.cab
2024-06-11 10:09:28, Info CBS Failed to extract file TOC.xml from cabinet \\?\C:\WINDOWS\SoftwareDistribution\Download\8616fdb08fe23b418bc009820c7126de\inst\SSU-17763.5695-x64.cab [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2024-06-11 10:09:28, Info DPX Extraction of file: update.ses failed because it is not present in the container (\\?\C:\WINDOWS\SoftwareDistribution\Download\8616fdb08fe23b418bc009820c7126de\inst\SSU-17763.5695-x64.cab).
2024-06-11 10:09:28, Info CBS Not able to add file to extract: update.ses [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2024-06-11 10:09:29, Info DPX ProvideRequestedDataByFile failed, Response file Name: \\?\C:\WINDOWS\SoftwareDistribution\Download\8616fdb08fe23b418bc009820c7126de\inst\Windows10.0-KB5039705-x64.cab
2024-06-11 10:09:29, Info CBS Failed to extract file TOC.xml from cabinet \\?\C:\WINDOWS\SoftwareDistribution\Download\8616fdb08fe23b418bc009820c7126de\inst\Windows10.0-KB5039705-x64.cab [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2024-06-11 10:09:31, Info DPX Extraction of file: update.ses failed because it is not present in the container (\\?\C:\WINDOWS\SoftwareDistribution\Download\8616fdb08fe23b418bc009820c7126de\inst\Windows10.0-KB5039705-x64.cab).
2024-06-11 10:09:31, Info CBS Not able to add file to extract: update.ses [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2024-06-11 10:12:46, Info CBS Failed to add to transaction package: Package-E609AE9C4B9F064F63B9F82C6C41015EB78B0025FBB071A753EAB008DC08CBDB~31bf3856ad364e35~amd64~~10.0.17763.5830 [HRESULT = 0x800f0982 - PSFX_E_MATCHING_COMPONENT_NOT_FOUND]
2024-06-11 10:12:46, Error CBS Failed to stage execution package: Package-E609AE9C4B9F064F63B9F82C6C41015EB78B0025FBB071A753EAB008DC08CBDB~31bf3856ad364e35~amd64~~10.0.17763.5830 [HRESULT = 0x800f0982 - PSFX_E_MATCHING_COMPONENT_NOT_FOUND]
2024-06-11 10:12:46, Info CBS Failed to stage execution chain. [HRESULT = 0x800f0982 - PSFX_E_MATCHING_COMPONENT_NOT_FOUND]
2024-06-11 10:12:46, Error CBS Failed to process single phase execution. [HRESULT = 0x800f0982 - PSFX_E_MATCHING_COMPONENT_NOT_FOUND]

 

[ThaRaven]

Update. The 4 machines that were failing this update have virtually the same logs. I was able to re-image one, and then apply the update and it was successful. However, I cannot re-image the other 3. But it certainly seems like the same issue is causing the failures.

Could anyone provide me some advice? Any other things I could try?

 

[ThaRaven]

Sorry for the frequent updates. CU KB5039217 is now failing with the same error code 0x800f0982. I ran SFC and DISM again. SFC was clean and DISM was successful. CBS logs and ComponentsScanner log are attached.