Windows Update KB3000850 not installing

[woolaco]

Hi ...Windows update KB3000850 will not install on my computer. When the system reboots, it says it is unable to install update and is undoing changes.....I have run scannow and attached the output. Any advise would be greatly received!

 

[BrianDrab]

Hi and welcome to Sysnative. Sorry for the delay. If you are still in need of assistance please let me know.

 

[woolaco]

Hi and welcome to Sysnative. Sorry for the delay. If you are still in need of assistance please let me know.

Hello .....yes I am still having problems with this update, and would be very grateful for some assistance! thanks

 

[BrianDrab]

Do you happen to have a Kodak Hero printer?

 

[woolaco]

Do you happen to have a Kodak Hero printer?

No. I used to have a Kodak ESP9250, but have since replaced it and have removed all related programs from the PC.

 

[BrianDrab]

Thanks. Please do the following.

Step#1 - DISM /RestoreHealth Scan
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

1. Right-click on the Start
   
   button and select Command Prompt (Admin)
2. When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter
   Dism /Online /Cleanup-Image /RestoreHealth
   
3. When DISM finishes scanning your component store, zip up and attach your CBS log to your next post:
   C:\Windows\Logs\CBS\CBS.log

 

[woolaco]

It got to 40%....then stopped saying: "DISM failed. No operation was performed.". Here is the log

 

[BrianDrab]

Could you zip up and attach the CBS.log? You attached the dism.log which is fine but I also need the CBS.log. Thanks.

 

[woolaco]

Sorry ....here is the CBS log

 

[BrianDrab]

Thank you. Please do the following.

Step#1 - SFCFix Script
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

1. Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
2. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
3. Save any open documents and close all open windows.
4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
6. SFCFix will now process the script.
7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please

Step#2 - DISM /RestoreHealth Scan
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

1. Right-click on the Start
   
   button and select Command Prompt (Admin)
2. When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter
   Dism /Online /Cleanup-Image /RestoreHealth
   
3. When DISM finishes scanning your component store, zip up and attach your CBS log to your next post:
   C:\Windows\Logs\CBS\CBS.log

---

Items for your next post
1. Contents of SFCFix.txt
2. Fresh CBS.log (Let me know if it finishes this time).

 

[woolaco]

OK ....here is the output from SFC.txt

SFCFix version 2.4.3.0 by niemiro.
Start time: 2015-04-12 16:12:09.909
Microsoft Windows 8.1 Update 3 - amd64
Using .zip script file at C:\Users\Neill_2\Desktop\SFCFix.zip [0]








PowerCopy::
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_prncacla.inf_31bf3856ad364e35_6.3.9600.17415_none_95dd5540d57f8c01\Amd64\CNBJ2530.DPB


Successfully copied file C:\Users\Neill_2\AppData\Local\niemiro\Archive\winsxs\amd64_prncacla.inf_31bf3856ad364e35_6.3.9600.17415_none_95dd5540d57f8c01\Amd64\CNBJ2530.DPB to C:\Windows\winsxs\amd64_prncacla.inf_31bf3856ad364e35_6.3.9600.17415_none_95dd5540d57f8c01\Amd64\CNBJ2530.DPB.


Successfully restored ownership for C:\Windows\winsxs\amd64_prncacla.inf_31bf3856ad364e35_6.3.9600.17415_none_95dd5540d57f8c01\Amd64\CNBJ2530.DPB
Successfully restored permissions on C:\Windows\winsxs\amd64_prncacla.inf_31bf3856ad364e35_6.3.9600.17415_none_95dd5540d57f8c01\Amd64\CNBJ2530.DPB
PowerCopy:: directive completed successfully.








Successfully processed all directives.
SFCFix version 2.4.3.0 by niemiro has completed.
Currently storing 1 datablocks.
Finish time: 2015-04-12 16:12:10.508
Script hash: 7gZeVmJ2Tsm5KDm2uEDsmcDTmsUxqX7QTcB/07ofFfE=
----------------------EOF-----------------------

DISM ran this time saying the operation completed successfully

I attached is the new CBS.log

 

[BrianDrab]

Excellent. Go ahead and manually download and install the update and let me know if it works.
Download Update for Windows 8.1 for x64-based Systems (KB3000850) from Official Microsoft Download Center

 

[woolaco]

I am afraid I am still getting the same error message. Update will not install so undoing changes. I have to admit I selected the update from the control panel rather than the download link you sent....not sure if that made a difference? I have since tried via the download with the same result.

 

[BrianDrab]

OK, let's look a little deeper. Please zip up and attach your C:\Windows\WindowsUpdate.log. Thanks.

 

[woolaco]

Here it is

 

[BrianDrab]

Thank you. I see 0x80070002 errors in your log. As a result, can you run the following Windows Update Troubleshooter? After you run this, please go ahead and try to install the update again.
https://support.microsoft.com/en-us/kb/910336

2015-04-12 15:13:30:367  500 128c Handler UH: DpxRestoreJob returned [B]0x80070002[/B]
2015-04-12 15:13:30:367  500 128c Handler Detected download state is dsHavePackage
2015-04-12 15:14:58:780  500 128c Handler Request generation for CBS update complete with hr=0x0 and pfResetSandbox=0 
2015-04-12 15:14:58:832  500 128c DnldMgr Generating download request for update {71598336-9CE9-4ED3-913C-4C8ADD4111EA}.212
2015-04-12 15:15:57:550  500 128c Handler Generating request for CBS update 71598336-9CE9-4ED3-913C-4C8ADD4111EA in sandbox C:\Windows\SoftwareDistribution\Download\81cca1d73aa437c44efbd9174c490e87
2015-04-12 15:15:57:551  500 128c Handler Selected payload type is ptExpress
2015-04-12 15:15:57:654  500 128c Handler UH: DpxRestoreJob returned [B]0x80070002[/B]

 

[woolaco]

No change ....still unable to install update

 

[BrianDrab]

OK, please provide a new C:\Windows\WindowsUpdate.log. Zip and attach to the post.

When you ran the Troubleshooter from my previous post did it report any errors or did it end up like the following?

 

[woolaco]

OK, please provide a new C:\Windows\WindowsUpdate.log. Zip and attach to the post.

When you ran the Troubleshooter from my previous post did it report any errors or did it end up like the following?

View attachment 11511

Yes .....cannot recall what they were....but there were about 4 errors it corrected

 

[BrianDrab]

Thank you. Please run the Windows Update Troubleshooter again and let me know what it says when it's done. When you open up the troubleshooter if there is a checkbox for "Aggressive Mode" please ensure you check the box.