Windows Update issue 0x80073701 (2025-05) on Windows Server 2022

T

trnx

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Joined
Sep 28, 2024
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84
Hello. I have a problem with update Windows Server 2022 (cumulative 2025-05/KB5058385).
When I start update, it reach 100% installing, but then it fails with error 0x80073701. I tried several times SFC and DISM, and also remove content of SoftwareDistribution and Catroot2 folders. Did not help.

I followed instructions here and done all the mentioned steps: Windows Update Forum Posting Instructions

Thank you very much for any help!

There is a link for download my CBS logs: "CBS" (CBS.zip) is available for download
 

Attachments

Hi @trnx,

Welcome to Sysnative Forums!

If you haven't already, please review the posting instructions here, and attach the requested log files. Without log files, our helpers will not be able to assist, and this will slow down fixing your machine.

If logs have been already been provided, our team of volunteers will analyse the provided log files to build a fix for your system. Please be aware that this may take several days from your initial post, due to the high volume of threads that we receive.


- Sysnative Windows Update Team
 
Hi,

Upload your COMPONENTS hive.
  • Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
  • Please copy this file to your desktop.
  • Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
  • Right-click on this file on your desktop and select Send To > Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
  • If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.

Export CBS (Component Based Servicing) hive
  • Click on the Start button and type regedit
  • When you see regedit on the list, right-click on it and select Run as administrator.
  • When regedit opens, using the left pane, navigate to the following registry key and select it by clicking on it once.
    Code: 
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing
  • Once selected, click File > Export....
  • Change the Save as type: to Registry Hive Files (*.*).

    622dbef75cd3a-Export-CBS-hive.png

  • Name this file ComponentBasedServicing (with no file extension) and save it to your Desktop.
  • Right-click on the saved file and choose Send > Compressed (zipped) Folder.
  • Attach the .ZIP file to your next post.
  • If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.
 
Please provide the Component Based Servicing key as HIVE file nog as *.reg.
 
Follow these instructions to remove an update.
  • Open the Start menu of Windows and type the command CMD
  • When you see Command Prompt on the list, right-click on it and select Run as administrator.
  • When command prompt opens, copy and paste the following command into it, then press enter.
Code: 
wusa /uninstall /KB:5053603
  • Let me know if it says it was successful or you get the message: The update KB5053603 is not installed on this computer.
 
I got a message: The update KB5053603 is not installed on this computer.
 
Download the
577bf0efb8088-FRST.png
Farbar Recovery Scan Tool and save it to your Desktop:

Download the 64 bit version: - Farbar Recovery Scan Tool Link
  • Open the startmenu and type the command cmd.
  • After you find the Command Prompt, right click on it and select Run as Administrator.
  • Copy and paste the following into the Command Prompt and press enter.
Code: 
reg load HKLM\COMPONENTS C:\WINDOWS\SYSTEM32\CONFIG\COMPONENTS
Right-click on the file FRST64.exe and choose Run as administrator.
  • Copy and paste the following (code) into the Search box and click the Search Registry button.
Code: 
KB5053603
  • When the scan is complete, a message will display that SearchReg.txt is saved in the same folder FRST was started from.
  • Post the logfile SearchReg.txt as attachment in your next reply.
 
Start the
577bf0efb8088-FRST.png
Farbar Recovery Scan Tool again.

Warning: This script was written specifically for this system. Do not run this script on another system.
  • Download the attachment fixlist.txt and save it to your desktop.
  • Right-click on FRST64.exe and select "Run as administrator".
  • Press the Fix button.
  • If for some reason the tool needs a restart, please make sure you let the system restart normally.
  • When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
  • Post the logfile Fixlog.txt as attachment in your next reply.

Afterwards attempt to update. If it fails attach a new copy of the CBS logs.
 

Attachments

There is a fixlog.
I will try to update later in the afternoon and give you a result. Thank you.
 

Attachments

Okay, please post also the result of the first run: Ran by Administrator (04-06-2025 11:11:24) Run:2
You can find the previous log here: C:\FRST\Logs
 
The folder is blank.
I run it twice because when I run it for the first time, the Windows Deffender did something and I saw a small notification, but the notification was not presented in notification panel on the right side. In Windows Defender there wasnt any record about blocked file. After that I ran it again for sure.
 
Please run the steps in post #11 again to perform a new search for the same KB number.
 
Ok, I tried update and it failed (same error). I attached a new CBS log. Also did a steps from post #11 again.
 

Attachments

Hi,

Follow these instructions to remove an update.
  • Open the Start menu of Windows and type the command CMD
  • When you see Command Prompt on the list, right-click on it and select Run as administrator.
  • When command prompt opens, copy and paste the following command into it, then press enter.
Code: 
wusa /uninstall /KB:5046616
  • Let me know if it says it was successful or you get the message: The update KB5046616 is not installed on this computer.
 
Hi and thank you for response.
I got message: The update KB5046616 is not installed on this computer.
 
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