[SOLVED] Windows update Fails with error 0x800f0984

THROW_ME_AWAY · Apr 23, 2020

Hi, I'm once again having problems with windows update not working correctly.

Old thread:
[SOLVED] - Feature update to Windows 10, version 1909 - Error 0x800f0982

I assume this is still the same issue of the "PPIProjection" package being corrupted... (the CBS log mentions this being corrupted and does not try to repair it due to "not being installed by CBS", whatever that means).

Intermediately, I also had issues with the Microsoft Store, but was able to get it back working after a reset of the MS Store App.

Scans I ran:

* sfc finds no corruption
* DISM says repairable and restore successful, but in the CBS log it sais it ignored the corrupt PPIProj package...
* SFCFix found nothing
* CBS Log: CBS.zip

Thanks in advance!

Sysnative Windows Update · Apr 23, 2020

Hi!

Since I worked the first case, I'll take this one as well.

Please grab the ProcMon logs for me.

THROW_ME_AWAY · Apr 25, 2020

Hi, sorry for the delay.

When re-running the update, the MS Store broke again and i couldn't fix it with a reset.
Since the MS store now also errors out when updating apps and it's faster to run (gives a shorter PML trace), I also collected a PML trace of the MS Store trying to update itself as well.

Here are PML files for both the MS Store update ands the Windows Update (both failed with errors): PML.7z

I'm also curious, what are you looking for inside the PML file to give you info on what to fix?

Sysnative Windows Update · Apr 25, 2020

Hi!

I'm looking for something to guide me towards the error, there is no specific thing I'm looking for.

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Download SFCFix.exe (by niemiro) and save this to your Desktop.
Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
Save any open documents and close all open windows.
On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
SFCFix will now process the script.
Upon completion, a file should be created on your Desktop: SFCFix.txt.
Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.

THROW_ME_AWAY · Apr 25, 2020

Thanks!

Here's the log:

Code:

SFCFix version 3.0.2.1 by niemiro.
Start time: 2020-04-25 16:24:40.590
Microsoft Windows 10 Build 18363 - amd64
Using .zip script file at C:\Users\PYRESTONE\Desktop\SFCFix.zip [0]




PowerCopy::
Successfully took permissions for file or folder C:\WINDOWS\WinSxS\amd64_microsoft-ppiprojection.appxmain_31bf3856ad364e35_10.0.18362.418_none_5c592bf0450431d0
Successfully took permissions for file or folder C:\WINDOWS\WinSxS\amd64_microsoft-ppiprojection.appxmain_31bf3856ad364e35_10.0.18362.418_none_5c592bf0450431d0\r\Receiver.exe
Successfully took permissions for file or folder C:\WINDOWS\WinSxS\amd64_microsoft-ppiprojection.appxmain_31bf3856ad364e35_10.0.18362.418_none_5c592bf0450431d0\r\resources.pri
Successfully took permissions for file or folder C:\WINDOWS\WinSxS\amd64_microsoft-ppiprojection.appxmain_31bf3856ad364e35_10.0.18362.418_none_5c592bf0450431d0\f\Receiver.exe
Successfully took permissions for file or folder C:\WINDOWS\WinSxS\amd64_microsoft-ppiprojection.appxmain_31bf3856ad364e35_10.0.18362.418_none_5c592bf0450431d0\f\resources.pri

Successfully copied file C:\Users\PYRESTONE\AppData\Local\niemiro\Archive\WinSxS\amd64_microsoft-ppiprojection.appxmain_31bf3856ad364e35_10.0.18362.418_none_5c592bf0450431d0\Receiver.exe to C:\WINDOWS\WinSxS\amd64_microsoft-ppiprojection.appxmain_31bf3856ad364e35_10.0.18362.418_none_5c592bf0450431d0\Receiver.exe.
Successfully copied file C:\Users\PYRESTONE\AppData\Local\niemiro\Archive\WinSxS\amd64_microsoft-ppiprojection.appxmain_31bf3856ad364e35_10.0.18362.418_none_5c592bf0450431d0\resources.pri to C:\WINDOWS\WinSxS\amd64_microsoft-ppiprojection.appxmain_31bf3856ad364e35_10.0.18362.418_none_5c592bf0450431d0\resources.pri.
Successfully copied file C:\Users\PYRESTONE\AppData\Local\niemiro\Archive\WinSxS\amd64_microsoft-ppiprojection.appxmain_31bf3856ad364e35_10.0.18362.418_none_5c592bf0450431d0\SplashScreen.contrast-black_Scale-100.png to C:\WINDOWS\WinSxS\amd64_microsoft-ppiprojection.appxmain_31bf3856ad364e35_10.0.18362.418_none_5c592bf0450431d0\SplashScreen.contrast-black_Scale-100.png.
Successfully copied file C:\Users\PYRESTONE\AppData\Local\niemiro\Archive\WinSxS\amd64_microsoft-ppiprojection.appxmain_31bf3856ad364e35_10.0.18362.418_none_5c592bf0450431d0\SplashScreen.contrast-black_Scale-140.png to C:\WINDOWS\WinSxS\amd64_microsoft-ppiprojection.appxmain_31bf3856ad364e35_10.0.18362.418_none_5c592bf0450431d0\SplashScreen.contrast-black_Scale-140.png.
Successfully copied file C:\Users\PYRESTONE\AppData\Local\niemiro\Archive\WinSxS\amd64_microsoft-ppiprojection.appxmain_31bf3856ad364e35_10.0.18362.418_none_5c592bf0450431d0\SplashScreen.contrast-black_Scale-180.png to C:\WINDOWS\WinSxS\amd64_microsoft-ppiprojection.appxmain_31bf3856ad364e35_10.0.18362.418_none_5c592bf0450431d0\SplashScreen.contrast-black_Scale-180.png.
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Successfully copied file C:\Users\PYRESTONE\AppData\Local\niemiro\Archive\WinSxS\amd64_microsoft-ppiprojection.appxmain_31bf3856ad364e35_10.0.18362.418_none_5c592bf0450431d0\Square150x150.contrast-black_Scale-100.png to C:\WINDOWS\WinSxS\amd64_microsoft-ppiprojection.appxmain_31bf3856ad364e35_10.0.18362.418_none_5c592bf0450431d0\Square150x150.contrast-black_Scale-100.png.
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Successfully copied file C:\Users\PYRESTONE\AppData\Local\niemiro\Archive\WinSxS\amd64_microsoft-ppiprojection.appxmain_31bf3856ad364e35_10.0.18362.418_none_5c592bf0450431d0\Square150x150.contrast-black_Scale-180.png to C:\WINDOWS\WinSxS\amd64_microsoft-ppiprojection.appxmain_31bf3856ad364e35_10.0.18362.418_none_5c592bf0450431d0\Square150x150.contrast-black_Scale-180.png.
Successfully copied file C:\Users\PYRESTONE\AppData\Local\niemiro\Archive\WinSxS\amd64_microsoft-ppiprojection.appxmain_31bf3856ad364e35_10.0.18362.418_none_5c592bf0450431d0\Square150x150.contrast-black_Scale-80.png to C:\WINDOWS\WinSxS\amd64_microsoft-ppiprojection.appxmain_31bf3856ad364e35_10.0.18362.418_none_5c592bf0450431d0\Square150x150.contrast-black_Scale-80.png.
Successfully copied file C:\Users\PYRESTONE\AppData\Local\niemiro\Archive\WinSxS\amd64_microsoft-ppiprojection.appxmain_31bf3856ad364e35_10.0.18362.418_none_5c592bf0450431d0\Square150x150.contrast-white_Scale-100.png to C:\WINDOWS\WinSxS\amd64_microsoft-ppiprojection.appxmain_31bf3856ad364e35_10.0.18362.418_none_5c592bf0450431d0\Square150x150.contrast-white_Scale-100.png.
Successfully copied file C:\Users\PYRESTONE\AppData\Local\niemiro\Archive\WinSxS\amd64_microsoft-ppiprojection.appxmain_31bf3856ad364e35_10.0.18362.418_none_5c592bf0450431d0\Square150x150.contrast-white_Scale-140.png to C:\WINDOWS\WinSxS\amd64_microsoft-ppiprojection.appxmain_31bf3856ad364e35_10.0.18362.418_none_5c592bf0450431d0\Square150x150.contrast-white_Scale-140.png.
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Successfully copied file C:\Users\PYRESTONE\AppData\Local\niemiro\Archive\WinSxS\amd64_microsoft-ppiprojection.appxmain_31bf3856ad364e35_10.0.18362.418_none_5c592bf0450431d0\Square150x150.contrast-white_Scale-80.png to C:\WINDOWS\WinSxS\amd64_microsoft-ppiprojection.appxmain_31bf3856ad364e35_10.0.18362.418_none_5c592bf0450431d0\Square150x150.contrast-white_Scale-80.png.
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Successfully copied file C:\Users\PYRESTONE\AppData\Local\niemiro\Archive\WinSxS\amd64_microsoft-ppiprojection.appxmain_31bf3856ad364e35_10.0.18362.418_none_5c592bf0450431d0\Square150x150.Scale-140.png to C:\WINDOWS\WinSxS\amd64_microsoft-ppiprojection.appxmain_31bf3856ad364e35_10.0.18362.418_none_5c592bf0450431d0\Square150x150.Scale-140.png.
Successfully copied file C:\Users\PYRESTONE\AppData\Local\niemiro\Archive\WinSxS\amd64_microsoft-ppiprojection.appxmain_31bf3856ad364e35_10.0.18362.418_none_5c592bf0450431d0\Square150x150.Scale-180.png to C:\WINDOWS\WinSxS\amd64_microsoft-ppiprojection.appxmain_31bf3856ad364e35_10.0.18362.418_none_5c592bf0450431d0\Square150x150.Scale-180.png.
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Successfully restored ownership for C:\WINDOWS\WinSxS\amd64_microsoft-ppiprojection.appxmain_31bf3856ad364e35_10.0.18362.418_none_5c592bf0450431d0
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Successfully restored ownership for C:\WINDOWS\WinSxS\amd64_microsoft-ppiprojection.appxmain_31bf3856ad364e35_10.0.18362.418_none_5c592bf0450431d0\r\Receiver.exe
Successfully restored permissions on C:\WINDOWS\WinSxS\amd64_microsoft-ppiprojection.appxmain_31bf3856ad364e35_10.0.18362.418_none_5c592bf0450431d0\r\Receiver.exe
Successfully restored ownership for C:\WINDOWS\WinSxS\amd64_microsoft-ppiprojection.appxmain_31bf3856ad364e35_10.0.18362.418_none_5c592bf0450431d0\r\resources.pri
Successfully restored permissions on C:\WINDOWS\WinSxS\amd64_microsoft-ppiprojection.appxmain_31bf3856ad364e35_10.0.18362.418_none_5c592bf0450431d0\r\resources.pri
Successfully restored ownership for C:\WINDOWS\WinSxS\amd64_microsoft-ppiprojection.appxmain_31bf3856ad364e35_10.0.18362.418_none_5c592bf0450431d0\f\Receiver.exe
Successfully restored permissions on C:\WINDOWS\WinSxS\amd64_microsoft-ppiprojection.appxmain_31bf3856ad364e35_10.0.18362.418_none_5c592bf0450431d0\f\Receiver.exe
Successfully restored ownership for C:\WINDOWS\WinSxS\amd64_microsoft-ppiprojection.appxmain_31bf3856ad364e35_10.0.18362.418_none_5c592bf0450431d0\f\resources.pri
Successfully restored permissions on C:\WINDOWS\WinSxS\amd64_microsoft-ppiprojection.appxmain_31bf3856ad364e35_10.0.18362.418_none_5c592bf0450431d0\f\resources.pri
PowerCopy:: directive completed successfully.




Successfully processed all directives.
SFCFix version 3.0.2.1 by niemiro has completed.
Currently storing 5 datablocks.
Finish time: 2020-04-25 16:24:43.396
Script hash: 8Yx8yYMIoS1ULzwu4il9pwnPXMJNBnBTFNXAH2g4AmE=
----------------------EOF-----------------------

Further instructions?

Sysnative Windows Update · Apr 25, 2020

Retry updating with ProcMon enabled and post the log.

THROW_ME_AWAY · May 2, 2020

Sorry it took a while.

Here's the Logs: CBS_PML.7z

WU now fails with error code 0x80070032.
Progress ... I guess?

Thanks!

Sysnative Windows Update · May 2, 2020

Step#1 - FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Download the attached fixlist.txt and save it to the Desktop.
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
3. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
4. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
5. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.

THROW_ME_AWAY · May 3, 2020

Yay! The update ran through this time and wants to reboot now.

Here's the logs in case it doesn't make it: logs.7z

Will report back in a few minutes.

THROW_ME_AWAY · May 3, 2020

Hi, Thanks again for your help!
The Windows update seems to have worked, but the Windows Store is still broken

specifically, updating specific apps, or uninstalling other non-windows apps (e.g. Twitter) does not work.

I re-ran
* Reset the app in windows app settings
* WSReset
* sfc /scannow
* DISM RestoreHealth (found some corruption an repaired it, but also didn't repair some others)

Specifically, these lines in the CBS logs suggest to me that there's still some corruption there:

Code:

2020-05-03 11:31:21, Info                  CBS    =================================
2020-05-03 11:31:21, Info                  CBS    Checking System Update Readiness.
2020-05-03 11:31:21, Info                  CBS    
2020-05-03 11:31:21, Info                  CBS    (p)    CSI Payload Corrupt    (w)    (Fixed)    amd64_microsoft-ppiprojection.appxsetup_31bf3856ad364e35_10.0.18362.449_none_7ba4d79c67e023ac\AppxManifest.xml
2020-05-03 11:31:21, Info                  CBS    (p)    CSI Payload Corrupt    (w)    (Fixed)    amd64_microsoft-ppiprojection.appxsetup_31bf3856ad364e35_10.0.18362.449_none_7ba4d79c67e023ac\AppxBlockMap.xml
2020-05-03 11:31:21, Info                  CBS    (p)    CSI Payload Corrupt    (w)    (Fixed)    amd64_microsoft-ppiprojection.appxsetup_31bf3856ad364e35_10.0.18362.449_none_7ba4d79c67e023ac\AppxSignature.p7x
2020-05-03 11:31:21, Info                  CBS    (p)    CSI Payload Corrupt    (w)    (Fixed)    amd64_microsoft-ppiprojection.appxsetup_31bf3856ad364e35_10.0.18362.449_none_7ba4d79c67e023ac\f\AppxManifest.xml
2020-05-03 11:31:21, Info                  CBS    (p)    CSI Payload Corrupt    (w)    (Fixed)    amd64_microsoft-ppiprojection.appxsetup_31bf3856ad364e35_10.0.18362.449_none_7ba4d79c67e023ac\r\AppxManifest.xml
2020-05-03 11:31:21, Info                  CBS    (p)    CSI Payload Corrupt    (w)    (Fixed)    amd64_microsoft-ppiprojection.appxsetup_31bf3856ad364e35_10.0.18362.449_none_7ba4d79c67e023ac\f\AppxBlockMap.xml
2020-05-03 11:31:21, Info                  CBS    (p)    CSI Payload Corrupt    (w)    (Fixed)    amd64_microsoft-ppiprojection.appxsetup_31bf3856ad364e35_10.0.18362.449_none_7ba4d79c67e023ac\r\AppxBlockMap.xml
2020-05-03 11:31:21, Info                  CBS    (p)    CSI Payload Corrupt    (w)    (Fixed)    amd64_microsoft-ppiprojection.appxsetup_31bf3856ad364e35_10.0.18362.449_none_7ba4d79c67e023ac\f\AppxSignature.p7x
2020-05-03 11:31:21, Info                  CBS    (p)    CSI Payload Corrupt    (w)    (Fixed)    amd64_microsoft-ppiprojection.appxsetup_31bf3856ad364e35_10.0.18362.449_none_7ba4d79c67e023ac\r\AppxSignature.p7x
2020-05-03 11:31:21, Info                  CBS    (w)    CBS Package Index Package Missing    0x80070490    Microsoft-PPIProjection-Package~31bf3856ad364e35~amd64~~0.0.0.0    Microsoft-PPIProjection-Package~31bf3856ad364e35~amd64~~10.0.18362.329    
2020-05-03 11:31:21, Info                  CBS    (w)    CBS Package Index Package Missing    0x80070490    Microsoft-PPIProjection-Package~31bf3856ad364e35~amd64~~0.0.0.0    Microsoft-PPIProjection-Package~31bf3856ad364e35~amd64~~10.0.18362.387    
2020-05-03 11:31:21, Info                  CBS    (w)    CBS Package Index Package Missing    0x80070490    Microsoft-PPIProjection-Package~31bf3856ad364e35~amd64~~0.0.0.0    Microsoft-PPIProjection-Package~31bf3856ad364e35~amd64~~10.0.18362.418    
2020-05-03 11:31:21, Info                  CBS    
2020-05-03 11:31:21, Info                  CBS    Summary:
2020-05-03 11:31:21, Info                  CBS    Operation: Detect and Repair 
2020-05-03 11:31:21, Info                  CBS    Operation result: 0x0
2020-05-03 11:31:21, Info                  CBS    Last Successful Step: Entire operation completes.
2020-05-03 11:31:21, Info                  CBS    Total Detected Corruption:    12
2020-05-03 11:31:21, Info                  CBS        CBS Manifest Corruption:    0
2020-05-03 11:31:21, Info                  CBS        CBS Metadata Corruption:    3
2020-05-03 11:31:21, Info                  CBS        CSI Manifest Corruption:    0
2020-05-03 11:31:21, Info                  CBS        CSI Metadata Corruption:    0
2020-05-03 11:31:21, Info                  CBS        CSI Payload Corruption:    9
2020-05-03 11:31:21, Info                  CBS    Total Repaired Corruption:    9
2020-05-03 11:31:21, Info                  CBS        CBS Manifest Repaired:    0
2020-05-03 11:31:21, Info                  CBS        CSI Manifest Repaired:    0
2020-05-03 11:31:21, Info                  CBS        CSI Payload Repaired:    9
2020-05-03 11:31:21, Info                  CBS        CSI Store Metadata refreshed:    True

I also captured a very small trace of the WinStore failing to update one of the native apps (Game Bar I think)
Here's the CBS logs and PML file for that:
WS_broken.7z

Maybe you can also have a look at this?

Sysnative Windows Update · May 3, 2020

Great!

I would recommend that you remove GameBar altogether as it is useless and often causes issues.

As for DISM, the stuff that needs to be repaired has been repaired, those are just orphaned entries.

THROW_ME_AWAY · May 3, 2020

Sadly, after all this, the windows store remains broken. (it broke during the updates)
Do you have any suggestions on how to fix that?

Sysnative Windows Update · May 3, 2020

Use MCT:

Download the Media Creation Tool and save this to your desktop. Go ahead and run this as well. Note: Click the Download tool now button when you get to this link.
Accept the License Agreement
Download the ISO file to your desktop.
Double-click on the ISO and then run the setup to try and upgrade your machine.

We want to get the ISO so that you don't have to keep downloading which can take hours.

THROW_ME_AWAY · May 3, 2020

You mean in-place upgrade?

Does this break drivers or installed programs?

Also: Do you know if this requires any keypresses etc. during reboots?
The machine is remote to me right now, so I can't do those...

Sysnative Windows Update · May 3, 2020

Yes.

No, if you do this remotely, you will only need to click inside Windows. Your files will be intact if you choose so.

THROW_ME_AWAY · May 3, 2020

Hi, Sadly, after the in-place upgrade there's now a bunch more broken apps and the Microsoft Store is gone completely:

I ran DISM and sfc but they found zero corruption in the logs.

Do you have any other suggestions?

Sysnative Windows Update · May 3, 2020

The only thing is this:

GSmartControl
Follow the instructions below to check your SMART status with GSmartControl:

Download the portable version of GSmartControl and save it on your Desktop;
Extract the zip file to your Desktop. Open the folder gsmartcontrol-1.1.3-win64 which should be located on your Desktop and double-click gsmartcontrol.exe to launch the program.
Identify your drive in the list (if recognized by the tool), and hover your mouse over it.
You should see something called: SMART status. It will either read: Enabled, in which case you should do the following:
Double-click on it to bring up its window (usually you'll find your drive by its size or its brand name);
Go to the Self-Tests tab, then select Extended Self-test in the Test type drop-down list and click on Execute (this test can take a few hours to complete);
Once the test is over, the results will be displayed at the bottom of the window. Please copy and paste these results in your next reply or take a screenshot;
Also, go in the Attributes tab and if you have any entries highlighted in red or pink, take a screenshot of the GSmartControl window and attach it in your next reply;
Please note: If the SMART Status reads: Unsupported, stop and let me know.

xilolee · May 3, 2020

Only after softwaremaniac instructions and consent, you can try the command in this post.

THROW_ME_AWAY · May 3, 2020

@softwaremaniac That tool can't read the SMART. Probably because the drives are obscured behind the Motherboard RAID controller driver.

I have a (non-boot) RAID array in the system, but the Mobo SATA controller can only put all or none of the devices in RAID mode, so each of the others (including C drive) is a single-drive RAID array.

THROW_ME_AWAY · May 3, 2020

I can also retry the in-place upgrade with *keep personal files* instead of *keep files and apps*. maybe that fixes the apps...

[SOLVED] Windows update Fails with error 0x800f0984

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