[SOLVED] Windows Update Failing / Windows Features list empty (Win10 Pro N 1909)

Mammal3259 · Mar 7, 2023

Trying to update an older machine to the latest Windows 10 version and have been getting a variety of WU errors. Also noticing that the Windows Features list is empty. Haven't tried anything substantial besides the suggested actions on this site.

Thanks so much for any assistance you can offer!

Mammal3259 · Mar 8, 2023

Additional information, if it's helpful: COMPONENTS, SXS, and ComponentBasedServicing in Hive format

Maxstar · Mar 12, 2023

Hi and welcome to Sysnative,

Step 1. Replace Components Hive Manually.

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Download COMPONENTS.ZIP and save to your desktop.
Right-click on it and select Extract all.... Make sure the "Show extracted files when complete" is checked and click Extract.
Now we have the COMPONENTS file that we will be using to replace your current one.
Navigate to C:\Windows\System32\config
Right-click on the current COMPONENTS file and select rename. Rename it to COMPONENTS.bad.
Note: If you get an error that the file is in use, reboot your computer and then try again.
Take the file from the Components folder on your desktop and paste it into C:\Windows\System32\config

Step 2. Reboot the system and run

ComponentsScanner again.

Right-click ComponentsScanner.exe and select "Run as administrator", click Yes on the UAC (User Account Control) prompt which appears.
Follow the on-screen instructions.
Once complete, a report will be saved to your desktop called ComponentsScanner.txt.
Post the logfile ComponentsScanner.txt as attachment into your next reply.

Mammal3259 · Apr 11, 2023

Components Scanner log attached! Windows Updates are still failing. Latest CBS and DISM logs included.

Maxstar · Apr 12, 2023

Hi,

Please attach a new copy of the Component BAsed Servicing hive.

Export CBS (Component Based Servicing) hive

Click on the Start button and type regedit
When you see regedit on the list, right-click on it and select Run as administrator.
When regedit opens, using the left pane, navigate to the following registry key and select it by clicking on it once.
Code:
```
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing
```
Once selected, click File > Export....
Change the Save as type: to Registry Hive Files (*.*).
Name this file ComponentBasedServicing (with no file extension) and save it to your Desktop.
Right-click on the saved file and choose Send > Compressed (zipped) Folder.
Attach the .ZIP file to your next post.
If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.

Mammal3259 · Apr 12, 2023

Attached! Thanks!

Maxstar · Apr 12, 2023

Please run Windows Update again with Process Monitor running. Attach this trace as well as a new CBS log to your next post.

Step#1 - Capture Process Monitor Trace
1. Download and run Process Monitor. Leave this running while you perform the next steps.
2. Try updating the system just like you have in the past.
3. Stop Process Monitor as soon as it fails. You can simply do this by clicking the square (CTRL +E) on the toolbar as shown below.

4. Select the File menu...Save... and save the file to your desktop. This is likely the default location. The name (unless changed) will be LogFile.PML. This is fine.
5. Zip up the LogFile.PML and upload it to WeTransfer - Send Large Files & Share Photos Online - Up to 2GB Free and provide the link.

Mammal3259 · Apr 12, 2023

Logfile.zip

Maxstar · Apr 13, 2023

Hi,

Warning: This fix was written specifically for this system. Do not run this fix on another system.

Save any work you have open, and close all programs.
Download the attachment SFCFixScript.txt and save it to your desktop.
Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it.

SFCFix will launch, let it complete.
Once done, a file will appear on your desktop, called SFCFix.txt.
Post the logfile (SFCFix.txt) as attachment in your next reply.

Afterwards reboot the system and attempt to update. If it fails attach a new copy of the CBS log(s).

Mammal3259 · Apr 13, 2023

Excellent! Thank you from the bottom of my heart for all the help. Amazing how a few missing registry keys can screw up an entire operating system. You and your site are incredible!!

Maxstar · Apr 14, 2023

Hi,

You're welcome. Glad I could help to resolve the problems...

I'll mark this thread as solved.

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[SOLVED] Windows Update Failing / Windows Features list empty (Win10 Pro N 1909)

Mammal3259

Member

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Mammal3259

Member

Attachments

Maxstar

Windows Update Moderator, Security Analyst

Attachments

Mammal3259

Member

Attachments

Maxstar

Windows Update Moderator, Security Analyst

Mammal3259

Member

Attachments

Maxstar

Windows Update Moderator, Security Analyst

Mammal3259

Member

Attachments

Maxstar

Windows Update Moderator, Security Analyst

Attachments

Mammal3259

Member

Maxstar

Windows Update Moderator, Security Analyst