bruce1270 Moderator, Windows Update Analyst, Security Analyst Staff member Joined Nov 22, 2017 Posts 2,458 Jul 13, 2021 #121 Please do the following Step#1 - FRST Fix NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system 1. Please download Farbar Recovery Scan Tool and save it to your Desktop. Note: You need to run the 64-bit Version so please ensure you download that one. 2. Download the attached fixlist.txt and save it to the Desktop. Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop). 3. Run FRST64 by Right-Clicking on the file and choosing Run as administrator. 4. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run. 5. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply. then try windows update and attempt install of KB4592449 and attach CBS log if it fails. Attachments fixlist.txt 65.1 KB · Views: 2
Please do the following Step#1 - FRST Fix NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system 1. Please download Farbar Recovery Scan Tool and save it to your Desktop. Note: You need to run the 64-bit Version so please ensure you download that one. 2. Download the attached fixlist.txt and save it to the Desktop. Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop). 3. Run FRST64 by Right-Clicking on the file and choosing Run as administrator. 4. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run. 5. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply. then try windows update and attempt install of KB4592449 and attach CBS log if it fails.
G glowworm Well-known member Joined May 2, 2021 Posts 62 Location Peterborough, Ontario, Canada Jul 13, 2021 #122 Hi Performed FRST fix. Fixlog text is attached. Attempted update to KB4592449. Failed with error:0x800f0988. CBS zip is attached. Thanks Attachments Fixlog.txt 134.1 KB · Views: 2 CBS.zip 3.2 MB · Views: 1
Hi Performed FRST fix. Fixlog text is attached. Attempted update to KB4592449. Failed with error:0x800f0988. CBS zip is attached. Thanks
bruce1270 Moderator, Windows Update Analyst, Security Analyst Staff member Joined Nov 22, 2017 Posts 2,458 Jul 15, 2021 #123 Hi Please do the following. Retrieve Components Hive 1. Navigate to C:\Windows\System32\Config and locate the COMPONENTS file. 2. Please copy this file to your desktop. Note: If you receive an error that this file is in-use, simply reboot your computer and try again. 3. Right-click on this file on your desktop and select Send To...Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop. 4. The file will likely be too large to upload here so please upload to a file sharing service. Examples of services to upload to are Dropbox or OneDrive or SendSpace and then just provide the link in your reply.
Hi Please do the following. Retrieve Components Hive 1. Navigate to C:\Windows\System32\Config and locate the COMPONENTS file. 2. Please copy this file to your desktop. Note: If you receive an error that this file is in-use, simply reboot your computer and try again. 3. Right-click on this file on your desktop and select Send To...Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop. 4. The file will likely be too large to upload here so please upload to a file sharing service. Examples of services to upload to are Dropbox or OneDrive or SendSpace and then just provide the link in your reply.
G glowworm Well-known member Joined May 2, 2021 Posts 62 Location Peterborough, Ontario, Canada Jul 15, 2021 #124 Richard Ross sent you 1 item
bruce1270 Moderator, Windows Update Analyst, Security Analyst Staff member Joined Nov 22, 2017 Posts 2,458 Jul 18, 2021 #125 Hi The COMPONENTS hive is still corrupt and not loading which unfortunately I am not able to fix so I think we are going to have to call it a day now. The only solution I can see now is to do a complete fresh install. An in place upgrade will just leave the same problem. Back up any important data before you do so. I'm really sorry we haven't been able to resolve this for you but I appreciate you sticking with the topic.
Hi The COMPONENTS hive is still corrupt and not loading which unfortunately I am not able to fix so I think we are going to have to call it a day now. The only solution I can see now is to do a complete fresh install. An in place upgrade will just leave the same problem. Back up any important data before you do so. I'm really sorry we haven't been able to resolve this for you but I appreciate you sticking with the topic.