Windows Update Error?

Redbutterfly · Jan 17, 2015

Hello, I have been trying to update my windows 8, it is always saying I have errors when updating, most of which troubleshooting cannot always fix or is constantly fixing. I have currently run the SFCfix.exe. And it says that, " The configuration registry Database is corrupt." FYI, I am not extremely computer savvy, so please bare with me.

Thank you .

Go The Power · Jan 18, 2015

Hello and welcome to the forum :)

Once SFCFix finished did a log pop up appear? if not can you please run SFCFix again? A log should pop up and I would like to view the contents.

SFC /SCANNOW

Right click on the

button
Click on Command prompt (Admin) => Press Yes on the prompt
Inside the Command Prompt windows copy and paste the following command SFC /SCANNOW
Please wait for this to Finish before continuing with rest of the steps.

Convert CBS.log to CBS.txt

Right click on the

button
Click on Run => Inside the run box copy and paste the following command:
Code:
```
cmd /c copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
```
Press Enter
Once this has completed please go to your Desktop and you will find CBS.txt => Please upload CBS.txt to this thread

Please Note:: if the file is too big to upload to you next post please upload via Dropbox or One Drive

Thanks,
Alex

Redbutterfly · Jan 19, 2015

[h=1][/h]

Here you are Alex.

View attachment SFCFix.log
View attachment cbs.txt

Go The Power · Jan 20, 2015

The error is with the Windows 7 COMPONENTS hive.

Code:

2015-01-19 02:01:47, Info                  CBS    Failed to load the COMPONENTS hive from 'C:\Windows\System32\config\COMPONENTS' into registry key 'HKLM\COMPONENTS'. [HRESULT = 0x800703f1 - ERROR_BADDB]
2015-01-19 02:01:47, Info                  CBS    Failed to load component store [HRESULT = 0x800703f1 - ERROR_BADDB]
2015-01-19 02:01:47, Info                  CSI    00000003 GetSystemStore called without loading components hive

Can you please go the following location C:\Windows\System32\config and look for the following files:
-COMPONENTS
-Any other files that start with the word COMPONENTS
-Or any files that have a similar name to COMPONENTS (it could be spelt different, have a number, a symbol etc)
If you find any please create a folder on your desktop and copy and paste all these files into this folder.
Next can you please zip this folder and upload them for me to analyze? The file may be too big to attach to this post, please use either Dropbox or One Drive.

Click on the

button. Inside the search box type in CMD
Right click on CMD => Choose Run as Administrator
Inside the Command Prompt windows copy and paste the following commands
dir %systemroot%\System32\config >1&&notepad 1
Please post the contents of the notepad file back into this thread

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Windows Update Error?

Redbutterfly

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Go The Power

Senior Administrator, Windows Update Expert, Contributor

Redbutterfly

New member

Go The Power

Senior Administrator, Windows Update Expert, Contributor