Windows Update Error Code 0x80073712 - Windows 7 SP1 64bit

NavySpook78 · Apr 18, 2014

Hi. My computer is a build from Digital Storm, ODE I think, and a couple years old. I think my Windows Update problems started when I had a memory stick go bad. I replaced it and lost the factory overclocking and such. I noticed my start-up times are slower and I'm getting the ASUS screens when I start-up now which I used to not get.

For a couple months now, there are Windows Updates my system just will not download, one being IE 11. Today, I installed System Update Readiness Tool for Windows 7 for x64-based Systems (KB947821) [February 2014]. I also did an sfc /scannow and got no errors. When I try to run Windows Update I always get the 80073712 error and I just got 9C59 error in addition on my latest try.
[h=1][/h]My CBS:
View attachment 7745

I also downloaded and ran RegBak to try and get you the COMPONENTS file, but it is not in the RegBak folder that was created after running it. Dunno.

Any help would be greatly appreciated. If you need any other info, let me know. Thanks

tom982 · Apr 29, 2014

Hello NavySpook78, welcome to Sysnative!

I'm really sorry for the delay, we're incredible busy at the moment and there's a bit of a backlog of threads to clear. I can't help you just yet but I wanted to let you know that you haven't been forgotten :)

Please see here for more information: https://www.sysnative.com/forums/windows-update/6903-not-received-help-post71917.html#post71917

Tom

NavySpook78 · May 6, 2014

Thanks for the reply Tom. Whenever you get time would be great. Good luck on your exams and thanks again for the help you guys provide.

tom982 · May 9, 2014

Hi NavySpook78,

Thanks for the nudge in the Not Received Help thread - I saw your reply here a few days ago and completely forgot to take you off the list.

Here's the error we're facing:

Code:

2014-04-18 10:45:22, Error                 CSI    0000001e@2014/4/18:14:45:22.070 (F) d:\win7sp1_gdr\base\wcp\componentstore\storelayout.cpp(11690): Store corruption detected in function ComponentStore::CRawStoreLayout::CheckFamilyIndexForDeadWinnerComponent expression: (null)
  MissingWinningComponentKey on resource [92]"amd64_f0ed83bda0697abd97fd471015aed5c2_31bf3856ad364e35_6.1.7601.17939_none_f48525cb7b29d619"[gle=0x80004005]
2014-04-18 10:45:22, Error                 CSI    0000001f (F) STATUS_SXS_COMPONENT_STORE_CORRUPT #71259# from CCSDirectTransaction::OperateEnding at index 0 of 1 operations, disposition 0[gle=0xd015001a]
2014-04-18 10:45:22, Error                 CSI    00000020 (F) HRESULT_FROM_WIN32(14098) #70663# from Windows::ServicingAPI::CCSITransaction::ICSITransaction_PinDeployment(Flags = 0, a = f0ed83bda0697abd97fd471015aed5c2, Version = 6.1.7601.17939, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral, cb = (null), s = (null), rid = [78]"Package_2_for_KB2888049~31bf3856ad364e35~amd64~~6.1.1.1.2888049-12_neutral_GDR", rah = [2]"16", manpath = [158]"\\?\C:\Windows\TEMP\69BFCC2F-BAB5-4E0D-9028-3DA4B7C5623A\amd64_f0ed83bda0697abd97fd471015aed5c2_31bf3856ad364e35_6.1.7601.17939_none_f48525cb7b29d619.manifest", catpath = [116]"\\?\C:\Windows\TEMP\69BFCC2F-BAB5-4E0D-9028-3DA4B7C5623A\Package_2_for_KB2888049~31bf3856ad364e35~amd64~~6.1.1.1.cat", ed = 0, disp = 0)[gle=0x80073712]
2014-04-18 10:45:22, Info                  CBS    Failed to pin deployment while resolving Update: 2888049-12_neutral_GDR from file: \\?\C:\Windows\TEMP\69BFCC2F-BAB5-4E0D-9028-3DA4B7C5623A\amd64_f0ed83bda0697abd97fd471015aed5c2_31bf3856ad364e35_6.1.7601.17939_none_f48525cb7b29d619.manifest [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2014-04-18 10:45:22, Info                  CBS    Failed to resolve item[0] in Package: Package_2_for_KB2888049~31bf3856ad364e35~amd64~~6.1.1.1, Update: 2888049-12_neutral_GDR [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2014-04-18 10:45:22, Info                  CBS    Failed to resolve execution update. [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2014-04-18 10:45:22, Error                 CBS    Failed to resolve execution package: Package_2_for_KB2888049~31bf3856ad364e35~amd64~~6.1.1.1 [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2014-04-18 10:45:22, Info                  CSI    00000021@2014/4/18:14:45:22.101 CSI Transaction @0x16cf220 destroyed
2014-04-18 10:45:22, Info                  CBS    Perf: Resolve chain complete.
2014-04-18 10:45:22, Info                  CBS    Failed to resolve execution chain. [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2014-04-18 10:45:22, Error                 CBS    Failed to process single phase execution. [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2014-04-18 10:45:22, Info                  CBS    WER: Generating failure report for package: Package_for_KB2888049~31bf3856ad364e35~amd64~~6.1.1.1, status: 0x80073712, failure source: Resolve, start state: Absent, target state: Installed, client id: DISM Package Manager Provider

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Download SFCFix.exe (by niemiro) and save this to your Desktop.
Download the attached file, SFCFix.txt, and save this to your Desktop. Ensure that this file is named SFCFix.txt - do not rename it.
Save any open documents and close all open windows.
On your Desktop, you should see two files: SFCFix.exe and SFCFix.txt.
Drag the file SFCFix.txt onto the file SFCFix.exe and release it.
SFCFix will now process the script.
Upon completion, a log should be created on your Desktop: SFCFix.txt.
Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.

When that's finished, reboot, try to update and post your CBS log if it still fails please.

Tom

NavySpook78 · May 9, 2014

Tom,

Here is the text from SFCFix:

Code:


SFCFix version 2.2.1.0 by niemiro.
Start time: 2014-05-09 21:10:48.220
Using .txt script file at C:\Users\Administrator\Desktop\SFCFix.txt
RegistryScript::
Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components.
WARNING: Failed to create backup for registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\amd64_f0ed83bda0697abd97fd471015aed5c2_31bf3856ad364e35_6.1.7601.17939_none_f48525cb7b29d619.
Successfully imported registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\amd64_f0ed83bda0697abd97fd471015aed5c2_31bf3856ad364e35_6.1.7601.17939_none_f48525cb7b29d619.
Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\amd64_f0ed83bda0697abd97fd471015aed5c2_31bf3856ad364e35_6.1.7601.17939_none_f48525cb7b29d619.
Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components.
RegistryScript:: directive completed successfully.
Successfully processed all directives.
SFCFix version 2.2.1.0 by niemiro has completed.
Currently storing 2 datablocks.
Finish time: 2014-05-09 21:10:48.283

After running the script I rebooted and tried to update. There were two important updates, IE 11 and KB2862330. The both failed with the following error codes; 80073712 and 9C59. Anytime I reboot, after a few minutes, the icon showing there are updates to install when you next shut down appears on the shut down box under the Start menu. Anytime I shutdown this way, it says installing 1 of 1 updates, but whenever I next run Windows Update, the same ones appear there. Here is the latest CBS file:

https://www.dropbox.com/s/0zltobends6vvmm/CBS.zip

Was too big to attach.

Thanks again for your time.

tom982 · May 10, 2014

Hi NavySpook,

Okay we're making progress :) Now can you download and install the System Update Readiness Tool please?

Download System Update Readiness Tool for Windows 7 for x64-based Systems (KB947821) [February 2014] from Official Microsoft Download Center

Post the log when complete:

C:\Windows\Logs\CBS\CheckSUR.persist.log

Tom

NavySpook78 · May 10, 2014

Tom,

Done. Here is log:

View attachment CheckSUR.persist.log

Didn't try to update after, but shut down and powered back on. Again after about 5 mins got the icon on the shut down box for updates ready to install.

tom982 · May 11, 2014

Hi NavySpook,

It appears my last script didn't go through properly, so I'd like to try again with this one please:

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Download SFCFix.exe (by niemiro) and save this to your Desktop.
Download the attached file, SFCFix.txt, and save this to your Desktop. Ensure that this file is named SFCFix.txt - do not rename it.
Save any open documents and close all open windows.
On your Desktop, you should see two files: SFCFix.exe and SFCFix.txt.
Drag the file SFCFix.txt onto the file SFCFix.exe and release it.
SFCFix will now process the script.
Upon completion, a log should be created on your Desktop: SFCFix.txt.
Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.

Then run the SURT and post the CheckSUR.persist.log again please.

Tom

NavySpook78 · May 12, 2014

Ran script and update tool. Shut down and powered back on. After a few minutes the icon popped back up on the Shut down box saying I have an update to install upon shut down.

Thanks again.

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Windows Update Error Code 0x80073712 - Windows 7 SP1 64bit

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