[SOLVED] Windows update Error 800F0831

franke8282 · Nov 11, 2019

Hi,

I have a Win 2012 R2 x64 that refuses to install updates. (11 updates stucked)
Fails with this error: Code 800F0831

I have tried:
1. SFC /SCANNOW - there is no errors
2. Run "Dism /Online /Cleanup-Image /RestoreHealth" - The restore operation finished successfully. The componet store corruption was repaired.
3. i attached list of updates that failed to install

Please help

Sysnative Windows Update · Nov 11, 2019

Hello and welcome!

Windows Update Forum Posting Instructions

Export your CBS folder for me.

franke8282 · Nov 11, 2019

Here is CBS folder

franke8282 · Nov 11, 2019

Uploadfiles.io - CBS.zip this is the link

Sysnative Windows Update · Nov 11, 2019

Thanks.

Install Update with DISM

Download this update and save to your desktop. The file name will be Windows8.1-KB4345424-x64.cab.zip.
Right-click on this file and select Extract All... Click the Extract button. You can close the folder window that opens
Click on the Start button and in the search box, type Command Prompt
When you see Command Prompt on the list, right-click on it and select Run as administrator. Go ahead and allow if you receive the UAC prompt.
Copy and paste the following command into the command prompt window and press enter.

dism /online /add-package /packagepath:%userprofile%\desktop\Windows8.1-KB4345424-x64.cab
You should receive the message:
The operation completed successfully.
Restart Windows to complete this operation. <---You may not get this line.
Do you want to restart the computer now (Y/N)? <---You may not get this line.

Go ahead and do so if prompted. Let me know what errors if any come up. If you do get errors, please zip/attach your CBS.log

Note: If you get the message that no packages that require processing were found, use the following command instead:

dism /online /add-package /packagepath:%userprofile%\desktop\Windows8.1-KB4345424-x64.cab\Windows8.1-KB4345424-x64.cab

If successful, retry one of the updates that failed and attach CBS.log if it fails again.

franke8282 · Nov 11, 2019

Thanks for your reply. One question before i can try this, I have exchange server 2016 on this mashine, is this going to make samo problems?

Sysnative Windows Update · Nov 11, 2019

There shouldn't be any. At least I have not encountered any thus far when doing this.

franke8282 · Nov 11, 2019

Reaseon i want to update windows server is to instal Cumulative exchange server update

Sysnative Windows Update · Nov 11, 2019

Like I said, there should not be any issues and if there are, you can always uninstall the update

franke8282 · Nov 11, 2019

installed successfully.
Now i try some udpdate from windows update?

Sysnative Windows Update · Nov 11, 2019

franke8282 · Nov 11, 2019

OK. Thank you for your time. I will try now samo update from windows update.

franke8282 · Nov 11, 2019

i just want to thank you, i tried windows update and its working.
Do you have some expirience with microsoft exchange 2016?

Sysnative Windows Update · Nov 11, 2019

Great! Very limited. I'm primarily a Windows Update Expert. Please start a new thread in our Windows 10 Forum for Exchange.

franke8282 · Nov 11, 2019

OK. I just want to ask do i need to instal optional updates windows update before exchange server update?

Sysnative Windows Update · Nov 11, 2019

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[SOLVED] Windows update Error 800F0831

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