Windows update error 0x80073712

malloy993 · Sep 29, 2023

File attached, doesn't look like it found it.

Thank you,

Malloy993

PeterJ · Sep 29, 2023

Try to install this update: Microsoft Update Catalog

malloy993 · Oct 13, 2023

Hi Peter,

When trying to install I received this error message. See screenshot attached.

Thank you,

Malloy993

PeterJ · Oct 13, 2023

What happens if you click the button "Select All" ?

malloy993 · Oct 13, 2023

Nothing happens.

Thank you,

Malloy993

PeterJ · Oct 14, 2023

Odd.
What happens when you re-install this update ?: Microsoft Update Catalog

malloy993 · Oct 16, 2023

Same thing. Are these updates even applicable? Can I just disregard them or?

Thank you,

Malloy993

PeterJ · Oct 16, 2023

Lets have a closer look at this machine.

FRST Scan:

Right-click to run the tool FRST64.exe as administrator.
Note: Your antivirus program may report FRST incorrectly as an infection. If so, disable the real-time protection when downloading and running FRST.
Note: Ensure that the Addition.txt check box is checked at the bottom of the form within the Optional Scan area.
Press the Scan button.
Please wait for the tool to finish. It will produce two logfiles called FRST.txt and Addition.txt in the same directory the tool is run from (which should be the desktop)
Post the logfiles FRST.txt and Addition.txt as attachment in your next reply.

malloy993 · Oct 18, 2023

Files attached.

Thank you,

Malloy993

PeterJ · Oct 18, 2023

Step 1:
Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.

Download the attachment fixlist.txt and save it to your desktop.
Right-click on FRST64.exe and select "Run as administrator".
Press the Fix button.
The tool will now process fixlist.txt.
If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
Attach the logfile Fixlog.txt to your next reply.

Step 2: FRST Scan

Right-click to run the tool FRST64.exe as administrator.
Note: Your antivirus program may report FRST incorrectly as an infection. If so, disable the real-time protection when downloading and running FRST.
Note: Ensure that the Addition.txt check box is checked at the bottom of the form within the Optional Scan area.
Press the Scan button.
Please wait for the tool to finish. It will produce two logfiles called FRST.txt and Addition.txt in the same directory the tool is run from (which should be the desktop)
Post the logfiles FRST.txt and Addition.txt as attachment in your next reply.

malloy993 · Oct 19, 2023

I ran the fix twice. The first time, I forgot to restart the Windows Update Service. Fixlog-1.txt is the first one I ran and Fixlog-2.txt is the second. Addition and FRST was generated after the second fix. Both fix session had be reboot.

Thank you,

Malloy993

PeterJ · Oct 19, 2023

Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.

Download the attachment fixlist.txt and save it to your desktop.
Right-click on FRST64.exe and select "Run as administrator".
Press the Fix button.
The tool will now process fixlist.txt.
If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
Attach the logfile Fixlog.txt to your next reply.

malloy993 · Oct 23, 2023

File attached.

Thank you,

Malloy993

PeterJ · Oct 23, 2023

Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.

Download the attachment fixlist.txt and save it to your desktop.
Right-click on FRST64.exe and select "Run as administrator".
Press the Fix button.
The tool will now process fixlist.txt.
If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
Attach the logfile Fixlog.txt to your next reply.

malloy993 · Nov 6, 2023

Updated log.

Thank you,

Malloy993

PeterJ · Nov 6, 2023

Do you still use "NeuroWorks" ?

malloy993 · Nov 6, 2023

Yes we do.

Thank you,

Malloy993

PeterJ · Nov 6, 2023

Why are the programs for "SQL Server 2016 ..." and "SQL Server 2017 ..." marked as hidden ?

Try to install this update for SQL Server 2017 which is also installed:
https://catalog.s.download.windowsu..._ff02621395c103b1381924f4c4b137901a870261.exe

malloy993 · Nov 9, 2023

I had no idea they were hidden / installed. I kind of inherited these servers

There are no hidden updates. See the screenshot. I installed that SQL 2017 update (KB5016884) and it looked like it installed successfully but it does not show up as having been installed. Also, that SQL 2016 update (KB4505219) still shows up as needing to be installed but still fails to install. However, I no longer see the two other SQL recommended updates as needing to be installed. I get error code 86430003 when trying.

Thank you,

Malloy993

PeterJ · Nov 9, 2023

This machine has following installed:

Service Pack 1 for SQL Server 2016
Service Pack 3 for SQL Server 2016

If "Service Pack 3" is already installed why you need update KB4505219 for "Service Pack 1" ?

Windows update error 0x80073712

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