[SOLVED] Windows update does not completely work on Windows 7

R

RedHead

Member
Joined
Apr 24, 2016
Posts
22
Hello,
my Windows 7 system is having problems with Windows update since some months. Currently I'm not receiving any alert for new update. When I try to run Windows update on my own, I'm still getting errors on some update. And also the update process is very looong: the last time, it required about 6-7 hours to update 20 patches.
One of the problem I'm also having is that I can't upgrade IE from v9 to v11. Upgrade always fails as some other Windows fixes.

Following the instructions found on several links, I ran SFC /SCANNOW and then SFCFix.
The following is the result:

SFCFix version 42.32768.0.0 by niemiro.
Start time: 2016-04-24 19:00:26.818
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.








AutoAnalysis::
WARNING: SURT execution needed due to manifest damage on component "amd64_aa642dedf227e6741b9a69464ee40979_31bf3856ad364e35_7.1.7601.18716_none_152f83cf6f8bf6ef". See CBS logfile for more details.




CORRUPT: C:\Windows\winsxs\amd64_microsoft-windows-downlevelapisets-base_31bf3856ad364e35_7.1.7601.16492_none_1ed670cbaddb31b7\api-ms-win-downlevel-advapi32-l2-1-0.dll
CORRUPT: C:\Windows\winsxs\amd64_microsoft-windows-ie-setup-support_31bf3856ad364e35_9.4.8112.16421_none_3a6ef366311d0c19\iesetup.dll
CORRUPT: C:\Windows\winsxs\wow64_microsoft-windows-ie-datacontrol_31bf3856ad364e35_9.4.8112.16421_none_92fa117ea72e294a\tdc.ocx
CORRUPT: C:\Windows\winsxs\wow64_microsoft-windows-p..-gameratingssystems_31bf3856ad364e35_6.1.7601.18020_none_9250e37f3969e969\djctq.rs
CORRUPT: C:\Windows\winsxs\x86_microsoft-windows-certutil_31bf3856ad364e35_6.1.7601.18151_none_b75e12ea91c1f49b\certutil.exe
CORRUPT: C:\Windows\winsxs\x86_microsoft-windows-d..nese-eacommonapijpn_31bf3856ad364e35_6.1.7601.17658_none_93d3d87e2e82baab\IMJPAPI.DLL




SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 10
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 0
SURT total detected corruption count: 0
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.








Successfully processed all directives.
SFCFix version 42.32768.0.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2016-04-24 19:13:20.963
----------------------EOF-----------------------

Attached you can also find the zipped CBS.log file.
Could someone help me on this topic, please?

Many thanks in advance for your support.
Best regards
 
Hi and welcome to Sysnative. Let's see if we can get you fixed up. Please start with the following.

Step#1 - System Update Readiness Tool (SUR)
1. Download and run the following file.
2. When it asks you if you wish to install, please answer yes. Note: It could take 15 minutes or more to run. Please don't cancel.
3. You will get an Installation Complete screen when it's done running.
4. Please attach the log from the following location. C:\Windows\Logs\CBS\CheckSUR.log
Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.
 
Hi Brian,
the following is the content of CheckSUR.log file:

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2016-04-27 09:32

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_for_KB3077715~31bf3856ad364e35~amd64~~6.1.1.1.mum Line 1:

Checking Package Watchlist

Checking Component Watchlist

Checking Packages
(f) CBS Registry Error 0x80070002 Package_2_for_KB2731847~31bf3856ad364e35~amd64~~6.1.2.0 failed to get CurrentState
(f) CBS Registry Error 0x80070002 Package_2_for_KB2731847~31bf3856ad364e35~amd64~~6.1.2.0 failed to get Visibility
(f) CBS Registry Error 0x80070002 Package_3_for_KB2731847~31bf3856ad364e35~amd64~~6.1.2.0 failed to get CurrentState
(f) CBS Registry Error 0x80070002 Package_3_for_KB2731847~31bf3856ad364e35~amd64~~6.1.2.0 failed to get Visibility

Checking Component Store
(f) CSI Manifest Failed Catalog Check 0x00000000 winsxs\Manifests\wow64_microsoft-windows-ie-htmlrendering_31bf3856ad364e35_9.4.8112.20700_none_92d43b55423c48a1.manifest wow64_microsoft-windows-ie-htmlrendering_31bf3856ad364e35_9.4.8112.20700_none_92d43b55423c48a1
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\x86_microsoft-windows-ie-ieshims_31bf3856ad364e35_9.4.8112.20708_none_60b31528cd8667df.manifest x86_microsoft-windows-ie-ieshims_31bf3856ad364e35_9.4.8112.20708_none_60b31528cd8667df
(f) CSI Manifest Failed Catalog Check 0x00000000 winsxs\Manifests\wow64_microsoft-windows-ie-htmlrendering_31bf3856ad364e35_9.4.8112.20787_none_9284bdfb4276d98a.manifest wow64_microsoft-windows-ie-htmlrendering_31bf3856ad364e35_9.4.8112.20787_none_9284bdfb4276d98a
(f) CSI Manifest Failed Catalog Check 0x00000000 winsxs\Manifests\wow64_microsoft-windows-i..etexplorer-optional_31bf3856ad364e35_9.4.8112.16555_none_178cd837b4df02d0.manifest wow64_microsoft-windows-i..etexplorer-optional_31bf3856ad364e35_9.4.8112.16555_none_178cd837b4df02d0
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\amd64_microsoft-windows-ie-versioninfo_31bf3856ad364e35_9.4.8112.16609_none_73e1c35f07866e9e.manifest amd64_microsoft-windows-ie-versioninfo_31bf3856ad364e35_9.4.8112.16609_none_73e1c35f07866e9e
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\amd64_aa642dedf227e6741b9a69464ee40979_31bf3856ad364e35_7.1.7601.18716_none_152f83cf6f8bf6ef.manifest amd64_aa642dedf227e6741b9a69464ee40979_31bf3856ad364e35_7.1.7601.18716_none_152f83cf6f8bf6ef

Summary:
Seconds executed: 1453
Found 11 errors
CSI Manifest All Zeros Total count: 3
CSI Manifest Failed Catalog Check Total count: 3
CBS MUM Corrupt Total count: 1
CBS Registry Error Total count: 4

Unavailable repair files:
winsxs\manifests\wow64_microsoft-windows-ie-htmlrendering_31bf3856ad364e35_9.4.8112.20700_none_92d43b55423c48a1.manifest
winsxs\manifests\x86_microsoft-windows-ie-ieshims_31bf3856ad364e35_9.4.8112.20708_none_60b31528cd8667df.manifest
winsxs\manifests\wow64_microsoft-windows-ie-htmlrendering_31bf3856ad364e35_9.4.8112.20787_none_9284bdfb4276d98a.manifest
winsxs\manifests\wow64_microsoft-windows-i..etexplorer-optional_31bf3856ad364e35_9.4.8112.16555_none_178cd837b4df02d0.manifest
winsxs\manifests\amd64_microsoft-windows-ie-versioninfo_31bf3856ad364e35_9.4.8112.16609_none_73e1c35f07866e9e.manifest
winsxs\manifests\amd64_aa642dedf227e6741b9a69464ee40979_31bf3856ad364e35_7.1.7601.18716_none_152f83cf6f8bf6ef.manifest
servicing\packages\Package_for_KB3077715~31bf3856ad364e35~amd64~~6.1.1.1.mum
servicing\packages\Package_for_KB3077715~31bf3856ad364e35~amd64~~6.1.1.1.cat


Many thanks for your help!
 
Thank you. I need to gather some more info. Please do the following.

Step#1 - SFCFix Script
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.
  1. Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
  2. Download the file below, SFCScript.txt, and save this to your Desktop.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCScript.txt.
  5. Drag the file SFCScript.txt onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please
 

Attachments

BrianDrab said:
Thank you. I need to gather some more info. Please do the following.

Step#1 - SFCFix Script
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.
  1. Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
  2. Download the file below, SFCScript.txt, and save this to your Desktop.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCScript.txt.
  5. Drag the file SFCScript.txt onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please
Click to expand...

Hello,
the following is the output of SFCFix.txt:

SFCFix version 3.0.0.0 by niemiro.
Start time: 2016-04-28 00:06:20.428
Microsoft Windows 7 Service Pack 1 - amd64
Using .txt script file at C:\Users\giulianoferri\Desktop\SFCScript.txt [0]








Trace::
Successfully traced component wow64_microsoft-windows-ie-htmlrendering_31bf3856ad364e35_9.4.8112.20700_none_92d43b55423c48a1.
Package_2_for_KB2987107~31bf3856ad364e35~amd64~~9.4.1.0.2987107-9_neutral_LDR3


Successfully traced component x86_microsoft-windows-ie-ieshims_31bf3856ad364e35_9.4.8112.20708_none_60b31528cd8667df.
Package_2_for_KB3003057~31bf3856ad364e35~amd64~~9.4.1.0.3003057-5_neutral_LDR3


Successfully traced component wow64_microsoft-windows-ie-htmlrendering_31bf3856ad364e35_9.4.8112.20787_none_9284bdfb4276d98a.
Package_1_for_KB3074886~31bf3856ad364e35~amd64~~9.4.1.0.3074886-1_neutral_LDR3


Successfully traced component wow64_microsoft-windows-i..etexplorer-optional_31bf3856ad364e35_9.4.8112.16555_none_178cd837b4df02d0.
Package_1_for_KB2957689~31bf3856ad364e35~amd64~~9.4.1.0.2957689-2_neutral_GDR3


Successfully traced component amd64_microsoft-windows-ie-versioninfo_31bf3856ad364e35_9.4.8112.16609_none_73e1c35f07866e9e.
Package_2_for_KB3021952~31bf3856ad364e35~amd64~~9.4.1.0.3021952-30_neutral_GDR3


Failed to trace component amd64_aa642dedf227e6741b9a69464ee40979_31bf3856ad364e35_7.1.7601.18716_none_152f83cf6f8bf6ef with return code -3.
Trace:: directive completed successfully.








Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2016-04-28 00:06:21.897
Script hash: 4m7rscXz4S8aHG43jVyaoVyRdK8qydVGBhFF1LcRlwk=
----------------------EOF-----------------------

Thanks again for your very kind help!
 
OK, please do the following.

Step#1 - SFCFix Script
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

  1. Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
  2. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
  5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please
 

Attachments

Hello,
the following is the content of SFCFix.txt:

SFCFix version 3.0.0.0 by niemiro.
Start time: 2016-04-30 19:23:06.848
Microsoft Windows 7 Service Pack 1 - amd64
Using .zip script file at C:\Users\giulianoferri\Desktop\SFCFix.zip [0]








PowerCopy::
Successfully took permissions for file or folder C:\Windows\Temp


Successfully created directory tree \\?\C:\Windows\Temp\CheckSur\Winsxs\Manifests.
Successfully created directory tree \\?\C:\Windows\Temp\CheckSur\Servicing\Packages.


Successfully copied file C:\Users\giulianoferri\AppData\Local\niemiro\Archive\Manifests\amd64_aa642dedf227e6741b9a69464ee40979_31bf3856ad364e35_7.1.7601.18716_none_152f83cf6f8bf6ef.manifest to C:\Windows\Temp\CheckSur\Winsxs\Manifests\amd64_aa642dedf227e6741b9a69464ee40979_31bf3856ad364e35_7.1.7601.18716_none_152f83cf6f8bf6ef.manifest.
Successfully copied file C:\Users\giulianoferri\AppData\Local\niemiro\Archive\Manifests\amd64_microsoft-windows-ie-versioninfo_31bf3856ad364e35_9.4.8112.16609_none_73e1c35f07866e9e.manifest to C:\Windows\Temp\CheckSur\Winsxs\Manifests\amd64_microsoft-windows-ie-versioninfo_31bf3856ad364e35_9.4.8112.16609_none_73e1c35f07866e9e.manifest.
Successfully copied file C:\Users\giulianoferri\AppData\Local\niemiro\Archive\Manifests\wow64_microsoft-windows-i..etexplorer-optional_31bf3856ad364e35_9.4.8112.16555_none_178cd837b4df02d0.manifest to C:\Windows\Temp\CheckSur\Winsxs\Manifests\wow64_microsoft-windows-i..etexplorer-optional_31bf3856ad364e35_9.4.8112.16555_none_178cd837b4df02d0.manifest.
Successfully copied file C:\Users\giulianoferri\AppData\Local\niemiro\Archive\Manifests\wow64_microsoft-windows-ie-htmlrendering_31bf3856ad364e35_9.4.8112.20700_none_92d43b55423c48a1.manifest to C:\Windows\Temp\CheckSur\Winsxs\Manifests\wow64_microsoft-windows-ie-htmlrendering_31bf3856ad364e35_9.4.8112.20700_none_92d43b55423c48a1.manifest.
Successfully copied file C:\Users\giulianoferri\AppData\Local\niemiro\Archive\Manifests\wow64_microsoft-windows-ie-htmlrendering_31bf3856ad364e35_9.4.8112.20787_none_9284bdfb4276d98a.manifest to C:\Windows\Temp\CheckSur\Winsxs\Manifests\wow64_microsoft-windows-ie-htmlrendering_31bf3856ad364e35_9.4.8112.20787_none_9284bdfb4276d98a.manifest.
Successfully copied file C:\Users\giulianoferri\AppData\Local\niemiro\Archive\Manifests\x86_microsoft-windows-ie-ieshims_31bf3856ad364e35_9.4.8112.20708_none_60b31528cd8667df.manifest to C:\Windows\Temp\CheckSur\Winsxs\Manifests\x86_microsoft-windows-ie-ieshims_31bf3856ad364e35_9.4.8112.20708_none_60b31528cd8667df.manifest.
Successfully copied file C:\Users\giulianoferri\AppData\Local\niemiro\Archive\Packages\Package_for_KB3077715~31bf3856ad364e35~amd64~~6.1.1.1.cat to C:\Windows\Temp\CheckSur\Servicing\Packages\Package_for_KB3077715~31bf3856ad364e35~amd64~~6.1.1.1.cat.
Successfully copied file C:\Users\giulianoferri\AppData\Local\niemiro\Archive\Packages\Package_for_KB3077715~31bf3856ad364e35~amd64~~6.1.1.1.mum to C:\Windows\Temp\CheckSur\Servicing\Packages\Package_for_KB3077715~31bf3856ad364e35~amd64~~6.1.1.1.mum.


Successfully restored ownership for C:\Windows\Temp
Successfully restored permissions on C:\Windows\Temp
PowerCopy:: directive completed successfully.








Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 1 datablocks.
Finish time: 2016-04-30 19:23:07.645
Script hash: m3N2J0f4b5tAlFaEARwh637hHQ5MEas0hUdCvK1RJBI=
----------------------EOF-----------------------

Thanks again for your kind help.

Regards
 
Thanks. Do the following again.

Step#1 - System Update Readiness Tool (SUR)
1. Download and run the following file.
2. When it asks you if you wish to install, please answer yes. Note: It could take 15 minutes or more to run. Please don't cancel.
3. You will get an Installation Complete screen when it's done running.
4. Please attach the log from the following location. C:\Windows\Logs\CBS\CheckSUR.log
Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.
 
Hello,
here is the content of CheckSUR.log file:


=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2016-05-01 00:29


Checking Windows Servicing Packages


Checking Package Manifests and Catalogs
(f) CBS MUM Corrupt 0x800F0900 servicing\Packages\Package_for_KB3077715~31bf3856ad364e35~amd64~~6.1.1.1.mum Line 1:
(fix) CBS MUM Corrupt CBS File Replaced Package_for_KB3077715~31bf3856ad364e35~amd64~~6.1.1.1.mum from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab.
(fix) CBS Paired File CBS File also Replaced Package_for_KB3077715~31bf3856ad364e35~amd64~~6.1.1.1.cat from Cabinet: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab.


Checking Package Watchlist


Checking Component Watchlist


Checking Packages
(f) CBS Registry Error 0x80070002 Package_2_for_KB2731847~31bf3856ad364e35~amd64~~6.1.2.0 failed to get CurrentState
(f) CBS Registry Error 0x80070002 Package_2_for_KB2731847~31bf3856ad364e35~amd64~~6.1.2.0 failed to get Visibility
(f) CBS Registry Error 0x80070002 Package_3_for_KB2731847~31bf3856ad364e35~amd64~~6.1.2.0 failed to get CurrentState
(f) CBS Registry Error 0x80070002 Package_3_for_KB2731847~31bf3856ad364e35~amd64~~6.1.2.0 failed to get Visibility


Checking Component Store
(f) CSI Manifest Failed Catalog Check 0x00000000 winsxs\Manifests\wow64_microsoft-windows-ie-htmlrendering_31bf3856ad364e35_9.4.8112.20700_none_92d43b55423c48a1.manifest wow64_microsoft-windows-ie-htmlrendering_31bf3856ad364e35_9.4.8112.20700_none_92d43b55423c48a1
(fix) CSI Manifest Failed Catalog Check CSI File Replaced File: wow64_microsoft-windows-ie-htmlrendering_31bf3856ad364e35_9.4.8112.20700_none_92d43b55423c48a1.manifest From: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\x86_microsoft-windows-ie-ieshims_31bf3856ad364e35_9.4.8112.20708_none_60b31528cd8667df.manifest x86_microsoft-windows-ie-ieshims_31bf3856ad364e35_9.4.8112.20708_none_60b31528cd8667df
(fix) CSI Manifest All Zeros CSI File Replaced File: x86_microsoft-windows-ie-ieshims_31bf3856ad364e35_9.4.8112.20708_none_60b31528cd8667df.manifest From: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab
(f) CSI Manifest Failed Catalog Check 0x00000000 winsxs\Manifests\wow64_microsoft-windows-ie-htmlrendering_31bf3856ad364e35_9.4.8112.20787_none_9284bdfb4276d98a.manifest wow64_microsoft-windows-ie-htmlrendering_31bf3856ad364e35_9.4.8112.20787_none_9284bdfb4276d98a
(fix) CSI Manifest Failed Catalog Check CSI File Replaced File: wow64_microsoft-windows-ie-htmlrendering_31bf3856ad364e35_9.4.8112.20787_none_9284bdfb4276d98a.manifest From: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab
(f) CSI Manifest Failed Catalog Check 0x00000000 winsxs\Manifests\wow64_microsoft-windows-i..etexplorer-optional_31bf3856ad364e35_9.4.8112.16555_none_178cd837b4df02d0.manifest wow64_microsoft-windows-i..etexplorer-optional_31bf3856ad364e35_9.4.8112.16555_none_178cd837b4df02d0
(fix) CSI Manifest Failed Catalog Check CSI File Replaced File: wow64_microsoft-windows-i..etexplorer-optional_31bf3856ad364e35_9.4.8112.16555_none_178cd837b4df02d0.manifest From: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\amd64_microsoft-windows-ie-versioninfo_31bf3856ad364e35_9.4.8112.16609_none_73e1c35f07866e9e.manifest amd64_microsoft-windows-ie-versioninfo_31bf3856ad364e35_9.4.8112.16609_none_73e1c35f07866e9e
(fix) CSI Manifest All Zeros CSI File Replaced File: amd64_microsoft-windows-ie-versioninfo_31bf3856ad364e35_9.4.8112.16609_none_73e1c35f07866e9e.manifest From: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\amd64_aa642dedf227e6741b9a69464ee40979_31bf3856ad364e35_7.1.7601.18716_none_152f83cf6f8bf6ef.manifest amd64_aa642dedf227e6741b9a69464ee40979_31bf3856ad364e35_7.1.7601.18716_none_152f83cf6f8bf6ef
(fix) CSI Manifest All Zeros CSI File Replaced File: amd64_aa642dedf227e6741b9a69464ee40979_31bf3856ad364e35_7.1.7601.18716_none_152f83cf6f8bf6ef.manifest From: C:\Windows\CheckSur\v1.0\windows6.1-7601-x64-clientcab4.cab


Summary:
Seconds executed: 714
Found 11 errors
Fixed 7 errors
CSI Manifest All Zeros Total count: 3
Fixed: CSI Manifest All Zeros. Total count: 3
CSI Manifest Failed Catalog Check Total count: 3
Fixed: CSI Manifest Failed Catalog Check. Total count: 3
CBS MUM Corrupt Total count: 1
Fixed: CBS MUM Corrupt. Total count: 1
CBS Registry Error Total count: 4
Fixed: CBS Paired File. Total count: 1
=================================

Thanks for your precious help.
Regards
 
OK, please do the following.

Step#1 - SFCFix Script
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.
  1. Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
  2. Download the file below, SFCScript.txt, and save this to your Desktop.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCScript.txt.
  5. Drag the file SFCScript.txt onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please

Step#2 - System Update Readiness Tool (SUR)
 1. Download and run the following file.
2. When it asks you if you wish to install, please answer yes. Note: It could take 15 minutes or more to run. Please don't cancel.
3. You will get an Installation Complete screen when it's done running.
4. Please attach the log from the following location. C:\Windows\Logs\CBS\CheckSUR.log
Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.
Items for your next post
1. SFCFix.txt
2. CheckSUR.log
 

Attachments

Hello,
the following is the content of SFCFix.txt:

SFCFix version 3.0.0.0 by niemiro.
Start time: 2016-05-01 12:37:32.350
Microsoft Windows 7 Service Pack 1 - amd64
Using .txt script file at C:\Users\giulianoferri\Desktop\SFCScript.txt [0]








RegistryScript::
Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_2_for_KB2731847~31bf3856ad364e35~amd64~~6.1.2.0.
Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_3_for_KB2731847~31bf3856ad364e35~amd64~~6.1.2.0.


WARNING: Failed to create backup for registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_2_for_KB2731847~31bf3856ad364e35~amd64~~6.1.2.0.


Successfully imported registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_2_for_KB2731847~31bf3856ad364e35~amd64~~6.1.2.0.
WARNING: Failed to create backup for registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_3_for_KB2731847~31bf3856ad364e35~amd64~~6.1.2.0.


Successfully imported registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_3_for_KB2731847~31bf3856ad364e35~amd64~~6.1.2.0.


Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_2_for_KB2731847~31bf3856ad364e35~amd64~~6.1.2.0.
Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing\Packages\Package_3_for_KB2731847~31bf3856ad364e35~amd64~~6.1.2.0.
RegistryScript:: directive completed successfully.








Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 3 datablocks.
Finish time: 2016-05-01 12:37:34.459
Script hash: dfHqmlT9Jx0u+DYYnMm0/TcHjtSzjYqeq2kWvSajZBs=
----------------------EOF-----------------------

And the following is the content of CheckSUR.log file:
=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2016-05-01 12:40


Checking Windows Servicing Packages


Checking Package Manifests and Catalogs


Checking Package Watchlist


Checking Component Watchlist


Checking Packages


Checking Component Store


Summary:
Seconds executed: 546
No errors detected

So it seems that everything would be fine now.
Then, I tried to install the latest fix from Windows Update and everything was fine, also in a reasonable time. I was also able to upgrade IE9 to IE11. And, furthermore, I was able to clean the C: disk, using the standard clean utility, saving more than 10 GB that I wasn't able to delete before.

The only problem is that IE11 never starts, even if the upgrade procedure seems went fine. I tried to uninstall it and reinstall using the downloaded package. Everything was fine (looking at c:\windows\IE11_main.log I didn't find any error) but it still does not start. I'll try to investigate better this point, but if you have some hints also on this point it could be very useful.

In any case, many, many thanks for your really precious help!
 
Great news! I can help you look at the IE11 issue if you wish. If you would like assistance, please do the following.

SFC Scan


  1. Click on the Start
    Start%20Orb.jpg
    button and in the search box, type Command Prompt
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator
  3. When command prompt opens, copy and paste the following commands into it, press enter after each

    sfc /scannow

    Wait for this to finish before you continue

    copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
  4. This will create a file, cbs.txt on your Desktop. Please attach this to your next post.

Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.
 
Thanks. We have some issues to fix. Please do the following.

Step#1 - SFCFix Script
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

  1. Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
  2. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
  5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please

Step#2 - SFC Scan


  1. Click on the Start
    Start%20Orb.jpg
    button and in the search box, type Command Prompt
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator
  3. When command prompt opens, copy and paste the following commands into it, press enter after each

    sfc /scannow

    Wait for this to finish before you continue

    copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
  4. This will create a file, cbs.txt on your Desktop. Please attach this to your next post.

Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.

Items for your next post
1. SFCFix.txt
2. CBS.txt
 

Attachments

Sorry, but I forgot to mention that after following your instructions, I was able to start IE11 now.
It seems it's working fine.
Do you think we solved the problem?
Thanks again for your help.
Regards
 
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