[SOLVED] Windows Update: Did not work with error code 0x80004002

[jmacedo]

Good night

The pc at my work place is having problem.

Windows Update: Did not work with error code 0x80004002.

sfc /scannow: Windows Resource Protection could not start the repair service.


Dism /Online /Cleanup-Image /RestoreHealth:
Error: 0x80004002
No such interface supported.

In-place update with windows 10 iso did not work either.
Cannot view windows feature and installed windows update,
Cannot update to windows 11
Sometimes the equipment starts with the word 'wait' and remains 'stopped' for many minutes until it starts.

Thank you for your help in advance! ;_;

 

[Windows Update Bot]

Hi @jmacedo,

Welcome to Sysnative Forums!

If you haven't already, please review the posting instructions here, and attach the requested log files. Without log files, our helpers will not be able to assist, and this will slow down fixing your machine.

If logs have been already been provided, our team of volunteers will analyse the provided log files to build a fix for your system. Please be aware that this may take several days from your initial post, due to the high volume of threads that we receive.


- Sysnative Windows Update Team

 

[Maxstar]

Hi and welcome to Sysnative,

Download the

Farbar Recovery Scan Tool and save it to your Desktop:

Download the 64 bit version: - Farbar Recovery Scan Tool Link

• Download the attachment fixlist.txt and save it to your desktop.
• Right-click on FRST.exe and select "Run as administrator".
• Press the Fix button.
• If for some reason the tool needs a restart, please make sure you let the system restart normally.
• When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
• Post the logfile Fixlog.txt as attachment in your next reply.

 

[jmacedo]

HI,

I have proceeded to carry out the steps.
I attach the resulting log file.


Thank you so much.

 

[Maxstar]

Hi,

Step 1. Download

SFCFix and save it to your desktop.

Warning: This fix was written specifically for this system. Do not run this fix on another system.

• Save any work you have open, and close all programs.
• Download the attachment SFCFix.zip and save it to your desktop.
• Drag the SFCFix.zip file over the SFCFix.exe executable and release it.

• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Post the logfile (SFCFix.txt) as attachment in your next reply.

Step 2. Run the following DISM command and post the result. If it fails attach a new copy of the CBS log.

DISM /online /cleanup-image /RestoreHealth

 

[jmacedo]

Hi .

I have executed the first step.
And as the screen shows, the file called SFCFix.txt has not been generated.
It's been like this for 12 minutes.
I haven't done the second step yet.
Am I still waiting?



Thanks

 

[Maxstar]

Yes, please wait and take a screenshot of the SFCFix window and post in your next reply.

 

[jmacedo]

Hi .

I have executed the first step.
And as the screen shows, the file called SFCFix.txt has not been generated.
It's been like this for 12 minutes.
I haven't done the second step yet.
Am I still waiting?



Thanks

 

[Maxstar]

Please press the escape button to remove the mark sign from SFCFix command line window.

 

[jmacedo]

Hi.

The application has indicated that it needs to be restarted.
When it restarted, Windows started waiting for the updates to finish.
It has already restarted

Should I take any more steps?

Thanks.

 

[Maxstar]

Hi,

Yes, please attach the latest CBS logs. The DISM log is nog very helpful.

 

[jmacedo]

Hi.

I attach the file.

Regards.

 

[Maxstar]

Here's the next fix to replace the missing files.

Step 1.
Warning: This fix was written specifically for this system. Do not run this fix on another system.

• Save any work you have open, and close all programs.
• Download the attachment SFCFix.zip and save it to your desktop.
• Drag the SFCFix.zip file over the SFCFix.exe executable and release it.

• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Post the logfile (SFCFix.txt) as attachment in your next reply.

Step 2. Run the following DISM command and post the result. If it fails attach a new copy of the CBS log.

DISM /online /cleanup-image /RestoreHealth

 

[jmacedo]

Hi.
This time everything was executed quickly
The command DISM /online /cleanup-image /RestoreHealth has had the result that it has been completed successfully

Is it advisable to upgrade to Windows 11?

I attach sfcfix.txt, cbs.zip

It seems to be updating correctly.

Any more steps?

Regards.

 

[Maxstar]

Great, when this system meets the system (hardware) requirements for Windows 11 you can upgrade. But I would then create a full system image first, so you can always restore the system when you don't like Windows 11 or when it's causes problems!

 

[jmacedo]

Thank you very much for the help, and for all the time dedicated.

Regards.

 

[Maxstar]

You're welcome. Glad I could help to resolve this issue..