[SOLVED] Windows update CU problems

Remy · Feb 28, 2023

Hello,

Past month's i've got problems installing the CU update. Can you help me with this system?
I uploaded the latest CBS logs.

Regards,
Remy

Maxstar · Mar 8, 2023

Hi,

Upload your COMPONENTS hive.

Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
Please copy this file to your desktop.
Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
Right-click on this file on your desktop and select Send To > Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.

Export CBS (Component Based Servicing) hive

Click on the Start button and type regedit
When you see regedit on the list, right-click on it and select Run as administrator.
When regedit opens, using the left pane, navigate to the following registry key and select it by clicking on it once.
Code:
```
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing
```
Once selected, click File > Export....
Change the Save as type: to Registry Hive Files (*.*).
Name this file ComponentBasedServicing (with no file extension) and save it to your Desktop.
Right-click on the saved file and choose Send > Compressed (zipped) Folder.
Attach the .ZIP file to your next post.
If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.

Remy · Mar 8, 2023

https://wetransfer.com/downloads/c9836f7fbc7293336b47c3d53e1a7ba520230308133307/63fa97aac89719a6439a137d707f524a20230308133325/389208

Maxstar · Mar 9, 2023

Hi,

Step 1. Download

SFCFix and save it to your desktop.

Warning: This fix was written specifically for this system. Do not run this fix on another system.

Save any work you have open, and close all programs.
Download the attachment SFCFix.zip and save it to your desktop.
Drag the SFCFix.zip file over the SFCFix.exe executable and release it.

SFCFix will launch, let it complete.
Once done, a file will appear on your desktop, called SFCFix.txt.
Post the logfile (SFCFix.txt) as attachment in your next reply.

Step 2. Run the following DISM command and post the result. If it fails attach a new copy of the CBS log.

Code:

DISM /online /cleanup-image /RestoreHealth

Remy · Mar 9, 2023

Hi,

The SFCfix was completed and the DISM command completed also successfully. I rebooted the machine and tried to patch the system. It failed again.
I uploaded the SFCfix and the latest CSB logs.

Regards,
Remy

Maxstar · Mar 9, 2023

Hi,

Export SBS (SideBySide) hive

Click on the Start button and type regedit
When you see regedit on the list, right-click on it and select Run as administrator.
When regedit opens, using the left pane, navigate to the following registry key and select it by clicking on it once.
Code:
```
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide
```
Once selected, click File > Export....
Change the Save as type: to Registry Hive Files (*.*).
Name this file SideBySide (with no file extension) and save it to your Desktop.
Right-click on the saved file and choose Send > Compressed (zipped) Folder.
Attach the .ZIP file to your next post.
If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.

Remy · Mar 9, 2023

I uploaded the sidebyside in the attachment.

Maxstar · Mar 9, 2023

Warning: This fix was written specifically for this system. Do not run this fix on another system.

Save any work you have open, and close all programs.
Download the attachment SFCFixScript.txt and save it to your desktop.
Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it.

SFCFix will launch, let it complete.
Once done, a file will appear on your desktop, called SFCFix.txt.
Post the logfile (SFCFix.txt) as attachment in your next reply.

Afterwards, reboot the server and attempt to update if it fails attach a new copy of the CBS log(s).

Remy · Mar 9, 2023

Update failed again. Uploaded the csb logs and sfcfix.txt.

Regards,
Remy

Maxstar · Mar 9, 2023

Please attempt to update again with Process Monitor running.

Step#1 - Capture Process Monitor Trace
1. Download and run Process Monitor. Leave this running while you perform the next steps.
2. Try updating the system just like you have in the past.
3. Stop Process Monitor as soon as it fails. You can simply do this by clicking the square (CTRL +E) on the toolbar as shown below.

4. Select the File menu...Save... and save the file to your desktop. This is likely the default location. The name (unless changed) will be LogFile.PML. This is fine.
5. Zip up the LogFile.PML and upload it to WeTransfer - Send Large Files & Share Photos Online - Up to 2GB Free and provide the link.

Remy · Mar 10, 2023

Hi,

I hope the trace has captured the right things. Here is the link to download it:
https://wetransfer.com/downloads/c3578f98b80fe25f79b0f29d7826eea220230310080513/a6f8da6e23e4bdba04aebfef93c0c49a20230310080555/63f67d

Regards,
Remy

Maxstar · Mar 10, 2023

Hi,

Here's the next fix.

Warning: This fix was written specifically for this system. Do not run this fix on another system.

Save any work you have open, and close all programs.
Download the attachment SFCFixScript.txt and save it to your desktop.
Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it.

SFCFix will launch, let it complete.
Once done, a file will appear on your desktop, called SFCFix.txt.
Post the logfile (SFCFix.txt) as attachment in your next reply.

Afterwards, reboot the server and attempt to update. If it fails attach a new copy of the CBS log(s).

Remy · Mar 10, 2023

Update failed again.

Maxstar · Mar 10, 2023

Here's the next fix.

Warning: This fix was written specifically for this system. Do not run this fix on another system.

Save any work you have open, and close all programs.
Download the attachment SFCFixScript.txt and save it to your desktop.
Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it.

SFCFix will launch, let it complete.
Once done, a file will appear on your desktop, called SFCFix.txt.
Post the logfile (SFCFix.txt) as attachment in your next reply.

Afterwards, run the System File Checker and post the result.

Code:

SFC /Scannow

Remy · Mar 10, 2023

C:\Windows\system32>SFC /Scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection found corrupt files but was unable to fix some
of them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For
example C:\Windows\Logs\CBS\CBS.log. Note that logging is currently not
supported in offline servicing scenarios.

Maxstar · Mar 10, 2023

Warning: This fix was written specifically for this system. Do not run this fix on another system.

Save any work you have open, and close all programs.
Download the attachment SFCFix.zip and save it to your desktop.
Drag the SFCFix.zip file over the SFCFix.exe executable and release it.

SFCFix will launch, let it complete.
Once done, a file will appear on your desktop, called SFCFix.txt.
Post the logfile (SFCFix.txt) as attachment in your next reply.

Step 2. Run the System File Checker again and post the result. If it fails attach a new copy of the CBS log.

Code:

SFC /Scannow

Remy · Mar 10, 2023

SFC /scannow completed succesfully without errors.
The update failed again.

Maxstar · Mar 10, 2023

This time the update failed with an rollback issue (0x800f0922), please provide a list of the user profiles.

Code:

reg query "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList" /s > "%userprofile%\desktop\ProfileList.txt"

Remy · Mar 13, 2023

See the list in the attachment.

Maxstar · Mar 13, 2023

Hi,

Open an elevated command prompt, run the following command and copy and paste the result in your next post.

Code:

reg query HKEY_USERS

[SOLVED] Windows update CU problems

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