Windows update couldn't install

JoeRain · May 12, 2022

Hello,

this is the first time I'm posting here. I need help. I've been trying to install a Windows update with no success (Cumulative Update KB5013942) for a couple of days now. It downloaded and installed normally, then when it was time to restart, after 98% complete, the screen showed the message "We couldn't install the updates. Undoing changes." I've tried to repeat it several times and still the same problem until today. What might be causing this?
CBS is shared via Google Drive because it's greater than 7MB

Thank you for your help.

***
OS Info:
Edition Windows 10 Home Single Language
Version 21H1
Installed on ‎30/‎10/‎2021
OS build 19043.1645
Experience Windows Feature Experience Pack 120.2212.4170.0

CBS.zip

Gary R · May 12, 2022

Hi I'm Gary R,

I'm a Security Analyst, and a Windows Update Trainee, and I'd like to help you with your problems.

As a trainee, any instructions I give you must first be checked by a qualified update expert, before I post them. This will by necessity introduce some delay to any of my replies, so please be patient.

I am looking over your logs now, and will be back as soon as I've finished analysing them.

Gary R · May 12, 2022

WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system.

Download SFCFix.exe and save it to your desktop.
Download the attachment SFCFix.zip and also save it on your desktop.
Save any work you have open, and close all programs.
Drag the SFCFix.zip file over the SFCFix.exe executable and release it.

SFCFix will launch, let it complete.
Once done, a file will appear on your desktop, called SFCFix.txt
Open the file, then copy and paste its content in your next reply.

Next ...

Restart the computer.
Run the command SFC /SCANNOW in an elevated command prompt and report the result.
If it fails, attach a zipped C:\Windows\Logs\CBS\CBS.log to your next reply.

JoeRain · May 13, 2022

Hello, Gary. Thanks for looking into this.

Log from SFCFix:

SFCFix version 3.0.2.1 by niemiro.
Start time: 2022-05-13 11:03:36.361
Microsoft Windows 10 Build 19043 - amd64
Using .zip script file at C:\Users\asus\Desktop\SFCFix.zip [0]

PowerCopy::
Successfully took permissions for file or folder C:\Windows\Servicing\Packages\Microsoft-Windows-CoreEdition~31bf3856ad364e35~amd64~~10.0.19041.1645.cat
Successfully took permissions for file or folder C:\Windows\Servicing\Packages\Microsoft-Windows-CoreEdition~31bf3856ad364e35~amd64~~10.0.19041.1645.mum
Successfully took permissions for file or folder C:\Windows\Servicing\Packages\Microsoft-Windows-Editions-Core-Package~31bf3856ad364e35~amd64~en-US~10.0.19041.1645.cat
Successfully took permissions for file or folder C:\Windows\Servicing\Packages\Microsoft-Windows-Editions-Core-Package~31bf3856ad364e35~amd64~en-US~10.0.19041.1645.mum
Successfully took permissions for file or folder C:\Windows\Servicing\Packages\Microsoft-Windows-Editions-Core-Package~31bf3856ad364e35~amd64~~10.0.19041.1682.cat
Successfully took permissions for file or folder C:\Windows\Servicing\Packages\Microsoft-Windows-Editions-Core-Package~31bf3856ad364e35~amd64~~10.0.19041.1682.mum
Successfully took permissions for file or folder C:\Windows\Servicing\Packages\Microsoft-Windows-Editions-Core-Package~31bf3856ad364e35~amd64~~10.0.19041.1706.cat
Successfully took permissions for file or folder C:\Windows\Servicing\Packages\Microsoft-Windows-Editions-Core-Package~31bf3856ad364e35~amd64~~10.0.19041.1706.mum
Successfully took permissions for file or folder C:\Windows\Servicing\Packages\Microsoft-Windows-ProfessionalEdition~31bf3856ad364e35~amd64~~10.0.19041.1645.cat
Successfully took permissions for file or folder C:\Windows\Servicing\Packages\Microsoft-Windows-ProfessionalEdition~31bf3856ad364e35~amd64~~10.0.19041.1645.mum

Successfully copied file C:\Users\asus\AppData\Local\niemiro\Archive\Microsoft-Windows-CoreEdition~31bf3856ad364e35~amd64~~10.0.19041.1645.cat to C:\Windows\Servicing\Packages\Microsoft-Windows-CoreEdition~31bf3856ad364e35~amd64~~10.0.19041.1645.cat.
Successfully copied file C:\Users\asus\AppData\Local\niemiro\Archive\Microsoft-Windows-CoreEdition~31bf3856ad364e35~amd64~~10.0.19041.1645.mum to C:\Windows\Servicing\Packages\Microsoft-Windows-CoreEdition~31bf3856ad364e35~amd64~~10.0.19041.1645.mum.
Successfully copied file C:\Users\asus\AppData\Local\niemiro\Archive\Microsoft-Windows-Editions-Core-Package~31bf3856ad364e35~amd64~en-US~10.0.19041.1645.cat to C:\Windows\Servicing\Packages\Microsoft-Windows-Editions-Core-Package~31bf3856ad364e35~amd64~en-US~10.0.19041.1645.cat.
Successfully copied file C:\Users\asus\AppData\Local\niemiro\Archive\Microsoft-Windows-Editions-Core-Package~31bf3856ad364e35~amd64~en-US~10.0.19041.1645.mum to C:\Windows\Servicing\Packages\Microsoft-Windows-Editions-Core-Package~31bf3856ad364e35~amd64~en-US~10.0.19041.1645.mum.
Successfully copied file C:\Users\asus\AppData\Local\niemiro\Archive\Microsoft-Windows-Editions-Core-Package~31bf3856ad364e35~amd64~~10.0.19041.1682.cat to C:\Windows\Servicing\Packages\Microsoft-Windows-Editions-Core-Package~31bf3856ad364e35~amd64~~10.0.19041.1682.cat.
Successfully copied file C:\Users\asus\AppData\Local\niemiro\Archive\Microsoft-Windows-Editions-Core-Package~31bf3856ad364e35~amd64~~10.0.19041.1682.mum to C:\Windows\Servicing\Packages\Microsoft-Windows-Editions-Core-Package~31bf3856ad364e35~amd64~~10.0.19041.1682.mum.
Successfully copied file C:\Users\asus\AppData\Local\niemiro\Archive\Microsoft-Windows-Editions-Core-Package~31bf3856ad364e35~amd64~~10.0.19041.1706.cat to C:\Windows\Servicing\Packages\Microsoft-Windows-Editions-Core-Package~31bf3856ad364e35~amd64~~10.0.19041.1706.cat.
Successfully copied file C:\Users\asus\AppData\Local\niemiro\Archive\Microsoft-Windows-Editions-Core-Package~31bf3856ad364e35~amd64~~10.0.19041.1706.mum to C:\Windows\Servicing\Packages\Microsoft-Windows-Editions-Core-Package~31bf3856ad364e35~amd64~~10.0.19041.1706.mum.
Successfully copied file C:\Users\asus\AppData\Local\niemiro\Archive\Microsoft-Windows-ProfessionalEdition~31bf3856ad364e35~amd64~~10.0.19041.1645.cat to C:\Windows\Servicing\Packages\Microsoft-Windows-ProfessionalEdition~31bf3856ad364e35~amd64~~10.0.19041.1645.cat.
Successfully copied file C:\Users\asus\AppData\Local\niemiro\Archive\Microsoft-Windows-ProfessionalEdition~31bf3856ad364e35~amd64~~10.0.19041.1645.mum to C:\Windows\Servicing\Packages\Microsoft-Windows-ProfessionalEdition~31bf3856ad364e35~amd64~~10.0.19041.1645.mum.

Successfully restored ownership for C:\Windows\Servicing\Packages\Microsoft-Windows-CoreEdition~31bf3856ad364e35~amd64~~10.0.19041.1645.cat
Successfully restored permissions on C:\Windows\Servicing\Packages\Microsoft-Windows-CoreEdition~31bf3856ad364e35~amd64~~10.0.19041.1645.cat
Successfully restored ownership for C:\Windows\Servicing\Packages\Microsoft-Windows-CoreEdition~31bf3856ad364e35~amd64~~10.0.19041.1645.mum
Successfully restored permissions on C:\Windows\Servicing\Packages\Microsoft-Windows-CoreEdition~31bf3856ad364e35~amd64~~10.0.19041.1645.mum
Successfully restored ownership for C:\Windows\Servicing\Packages\Microsoft-Windows-Editions-Core-Package~31bf3856ad364e35~amd64~en-US~10.0.19041.1645.cat
Successfully restored permissions on C:\Windows\Servicing\Packages\Microsoft-Windows-Editions-Core-Package~31bf3856ad364e35~amd64~en-US~10.0.19041.1645.cat
Successfully restored ownership for C:\Windows\Servicing\Packages\Microsoft-Windows-Editions-Core-Package~31bf3856ad364e35~amd64~en-US~10.0.19041.1645.mum
Successfully restored permissions on C:\Windows\Servicing\Packages\Microsoft-Windows-Editions-Core-Package~31bf3856ad364e35~amd64~en-US~10.0.19041.1645.mum
Successfully restored ownership for C:\Windows\Servicing\Packages\Microsoft-Windows-Editions-Core-Package~31bf3856ad364e35~amd64~~10.0.19041.1682.cat
Successfully restored permissions on C:\Windows\Servicing\Packages\Microsoft-Windows-Editions-Core-Package~31bf3856ad364e35~amd64~~10.0.19041.1682.cat
Successfully restored ownership for C:\Windows\Servicing\Packages\Microsoft-Windows-Editions-Core-Package~31bf3856ad364e35~amd64~~10.0.19041.1682.mum
Successfully restored permissions on C:\Windows\Servicing\Packages\Microsoft-Windows-Editions-Core-Package~31bf3856ad364e35~amd64~~10.0.19041.1682.mum
Successfully restored ownership for C:\Windows\Servicing\Packages\Microsoft-Windows-Editions-Core-Package~31bf3856ad364e35~amd64~~10.0.19041.1706.cat
Successfully restored permissions on C:\Windows\Servicing\Packages\Microsoft-Windows-Editions-Core-Package~31bf3856ad364e35~amd64~~10.0.19041.1706.cat
Successfully restored ownership for C:\Windows\Servicing\Packages\Microsoft-Windows-Editions-Core-Package~31bf3856ad364e35~amd64~~10.0.19041.1706.mum
Successfully restored permissions on C:\Windows\Servicing\Packages\Microsoft-Windows-Editions-Core-Package~31bf3856ad364e35~amd64~~10.0.19041.1706.mum
Successfully restored ownership for C:\Windows\Servicing\Packages\Microsoft-Windows-ProfessionalEdition~31bf3856ad364e35~amd64~~10.0.19041.1645.cat
Successfully restored permissions on C:\Windows\Servicing\Packages\Microsoft-Windows-ProfessionalEdition~31bf3856ad364e35~amd64~~10.0.19041.1645.cat
Successfully restored ownership for C:\Windows\Servicing\Packages\Microsoft-Windows-ProfessionalEdition~31bf3856ad364e35~amd64~~10.0.19041.1645.mum
Successfully restored permissions on C:\Windows\Servicing\Packages\Microsoft-Windows-ProfessionalEdition~31bf3856ad364e35~amd64~~10.0.19041.1645.mum
PowerCopy:: directive completed successfully.

Successfully processed all directives.

Failed to generate a complete zip file. Upload aborted.

SFCFix version 3.0.2.1 by niemiro has completed.
Currently storing 10 datablocks.
Finish time: 2022-05-13 11:12:12.995
Script hash: 45aR0Z1SWOIRdmR8OInKHVEx/MI7EbdMDSWynwgbznE=
----------------------EOF-----------------------

Restarting the computer. I'll return shortly.

Edit: I should note that yesterday I put Windows Update on pause because if I didn't it would just repeat the same "couldn't complete update, undoing changes" loop

JoeRain · May 13, 2022

I ran SFC again

Where do i go from here? And do you still need the new CBS log?

Gary R · May 13, 2022

See if you can update successfully now.

If you can please let me know.

If you can't, please post your .... C:\Windows\Logs\CBS\CBS.log

JoeRain · May 13, 2022

Hello, Gary

Still unable to update. Here's the new CBS log

What do you think might be causing this? Something like missing/corrupted component/registry? Malware-related?

CBS.zip

Gary R · May 13, 2022

Looking over your log now, back ASAP.

Gary R · May 14, 2022

Sorry to be so late getting back to you, something turned up last night that I had to deal with.

First ...

Question ... do you use Bitlocker encryption ?

Next ....

Download Process Monitor to your Desktop.
Launch the program.
Click on Options and then select Enable Boot Logging
- When prompted, do not check Generate thread profiling events, just click OK
Close Process Monitor

Next ...

Reboot your computer, and when fully booted ... launch Process Monitor
You will be prompted with "A log of boot-time activity was created by a previous instance of Process Monitor" and asked if you want to save the collected data now. Click Yes
Save the log created ... Bootlog.pml ... to your Desktop.
Close Process Monitor

Next ...

In your next reply, please attach your ... C:\Windows\Logs\CBS\CBS.log

Next ...

Upload the Bootlog to a file sharing service (it will be too large to attach) ...

Provide the link to Bootlog.PML
Examples of services to upload to are WeTransfer and TransferKit and SendFileOnline

JoeRain · May 14, 2022

Hello, Gary.

It's totally fine. I'm more than lucky to have someone helping me with this since i'm just an average user without the necessary knowledge.

To answer your question,
no, I don't use Bitlocker. That setting doesn't appear either in the version of my Windows since I use Home Edition.

For CBS log:

CBS.zip

For Bootlog.PML:

https://bafybeicokpv7dubaibrwholielf6luci7ia5muaguk6zqd4liupfbjdzdi.ipfs.dweb.link/Bootlog.pml

Gary R · May 14, 2022

Sorry, I am unable to download your Bootlog.pml file from the server you used, can you please try again using a different service.

So far I've tried half a dozen times, and the furthest I've got is about 700M out of a 2.2G download.

JoeRain · May 14, 2022

Hello, Gary

WeTransfer and SendFileOnline has file size limits and my PML exceeds both. Do you have any other suggestion?

Gary R · May 14, 2022

Not off hand, I'll have a look around and see what I can find.

Just tried again, and got to 300M before it failed this time.

I'll post back if/when I find an alternative.

Gary R · May 14, 2022

Give this a try.

Send large files free | fast file transfer | secure file upload

Not tried them myself, so can't predict how reliable it might be, but the site says files up to 5GB, so hopefully it will work.

JoeRain · May 14, 2022

Send large files free | fast file transfer | secure file upload

Hopefully it'll work this time

Gary R · May 14, 2022

Yes, got it now.

Could take me a while to go through it, I'll get back to you once I've finished.

Gary R · May 15, 2022

Took a little longer than expected, sorry for the delay.

WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system.

Download the attachment SFCFix.zip and save it on your desktop.
Save any work you have open, and close all programs.
Drag the SFCFix.zip file over the SFCFix.exe executable and release it.

SFCFix will launch, let it complete.
Once done, a file will appear on your desktop, called SFCFix.txt
Open the file, then copy and paste its content in your next reply.

Next ...

Restart the computer.
Run the command SFC /SCANNOW in an elevated command prompt and report the result.
If it fails, attach a zipped C:\Windows\Logs\CBS\CBS.log to your next reply.

Next ...

Click Search and type Control Panel
Select the Control Panel App from the search results.
With the App open ...
- In the upper right corner ensure that View by: is set to Category
- Select the Programs group
- Click the Turn Windows features on or off link.
- This will bring up the Windows Features dialog.
- Note: This loads your components hive which is what we want. Please keep this dialog open while you perform the remaining steps. You can minimize it if you wish but keep it open.
Download Farbar Recovery Scan Tool and save it to your Desktop
- Note: Your antivirus program may report FRST incorrectly as an infection. If so, disable the real-time protection when downloading and running FRST
Right-click on the file FRST64.exe and choose Run as administrator
Copy and paste KB5013942 into the Search box and click the Search Registry button.
When the scan is complete, a message will display that SearchReg.txt is saved in the same folder FRST was started from.
Notepad will also open this file
Close Notepad and attach the file SearchReg.txt to your next reply.
You may close any remaining open windows now.

JoeRain · May 16, 2022

Hello, Gary

Result from SFCFix:

SFCFix version 3.0.2.1 by niemiro.
Start time: 2022-05-16 14:54:48.106
Microsoft Windows 10 Build 19043 - amd64
Using .zip script file at C:\Users\asus\Desktop\SFCFix.zip [0]

PowerCopy::
Successfully took permissions for file or folder C:\Windows\Servicing\Packages

Successfully copied file C:\Users\asus\AppData\Local\niemiro\Archive\Packages\Package_for_KB3025096~31bf3856ad364e35~amd64~~6.4.1.0.cat to C:\Windows\Servicing\Packages\Package_for_KB3025096~31bf3856ad364e35~amd64~~6.4.1.0.cat.
Successfully copied file C:\Users\asus\AppData\Local\niemiro\Archive\Packages\Package_for_KB3025096~31bf3856ad364e35~amd64~~6.4.1.0.mum to C:\Windows\Servicing\Packages\Package_for_KB3025096~31bf3856ad364e35~amd64~~6.4.1.0.mum.
Successfully copied file C:\Users\asus\AppData\Local\niemiro\Archive\Packages\Package_for_KB3025096~31bf3856ad364e35~x86~~6.4.1.0.cat to C:\Windows\Servicing\Packages\Package_for_KB3025096~31bf3856ad364e35~x86~~6.4.1.0.cat.
Successfully copied file C:\Users\asus\AppData\Local\niemiro\Archive\Packages\Package_for_KB3025096~31bf3856ad364e35~x86~~6.4.1.0.mum to C:\Windows\Servicing\Packages\Package_for_KB3025096~31bf3856ad364e35~x86~~6.4.1.0.mum.

Successfully restored ownership for C:\Windows\Servicing\Packages
Successfully restored permissions on C:\Windows\Servicing\Packages
PowerCopy:: directive completed successfully.

FileScan::
[0: 1] C:\Windows\WinSxS\x86_netfx4-clr_dll_b03f5f7f11d50a3a_4.0.15805.0_none_893d484cf3ca8fdf\clr.dll
Expected: UNKNOWN Found: oIGzGYRpVyqHFzIxKylFRQEWD3dkGeYfSfKiZcwOI8s=
Expected: 4.0.15805.0 Found: 4.0.30319.0
Successfully traced component x86_netfx4-clr_dll_b03f5f7f11d50a3a_4.0.15805.0_none_893d484cf3ca8fdf.
Microsoft-Windows-NetFx4-US-OC-Package~31bf3856ad364e35~amd64~~10.0.19041.746.NetFx4Extended-ASPNET45

[1: 1] C:\Windows\WinSxS\amd64_netfx4-clr_dll_b03f5f7f11d50a3a_4.0.15805.0_none_41901175df4e66d9\clr.dll
Expected: UNKNOWN Found: /T73qbNLBkJvuFTnjHQw01UOCkh3ABeur5HitPyHRCQ=
Expected: 4.0.15805.0 Found: 4.0.30319.0
Successfully traced component amd64_netfx4-clr_dll_b03f5f7f11d50a3a_4.0.15805.0_none_41901175df4e66d9.
Microsoft-Windows-NetFx4-US-OC-Package~31bf3856ad364e35~amd64~~10.0.19041.746.NetFx4Extended-ASPNET45

[2: 7] C:\Windows\WinSxS\amd64_netfx4-clr_dll_b03f5f7f11d50a3a_4.0.15805.415_none_3960e40d9a505ea5\clr.dll
Expected: UNKNOWN Found: me08w6jKWTh4PAyqBSrHKhBPtsd3elbTrX1rujLVKWk=
Expected: 4.0.15805.415 Found: 4.0.30319.0
Successfully traced component amd64_netfx4-clr_dll_b03f5f7f11d50a3a_4.0.15805.415_none_3960e40d9a505ea5.
Package_3_for_KB5012117~31bf3856ad364e35~amd64~~10.0.4494.3.5012117-87_neutral8

[C:\Windows\WinSxS\Temp\PendingDeletes\$$DeleteMeclr.dll311cd0a1fe64d8018c000000081dd428]
[C:\Windows\WinSxS\Temp\PendingDeletes\$$DeleteMeclr.dll6169610e2465d8018e0000009c239825]
[C:\Windows\WinSxS\Temp\PendingDeletes\$$DeleteMeclr.dllb8eb2a633d65d8018600000074051429]
[C:\Windows\WinSxS\Temp\PendingDeletes\$$DeleteMeclr.dlle8af9b4a0d66d80188000000dc22cc38]
[C:\Windows\WinSxS\Temp\PendingDeletes\$$DeleteMeclr.dll972fa68bae66d8018900000074158024]
[C:\Windows\Microsoft.NET\Framework64\v4.0.30319\clr.dll]

[3: 2] C:\Windows\WinSxS\x86_netfx4-clr_dll_b03f5f7f11d50a3a_4.0.15805.415_none_810e1ae4aecc87ab\clr.dll
Expected: UNKNOWN Found: bNyU0xLQmCOaOZKPbxQPKIovSNPkBW7n9qM1XHmK4ZY=
Expected: 4.0.15805.415 Found: 4.0.30319.0
Successfully traced component x86_netfx4-clr_dll_b03f5f7f11d50a3a_4.0.15805.415_none_810e1ae4aecc87ab.
Package_3_for_KB5012117~31bf3856ad364e35~amd64~~10.0.4494.3.5012117-87_neutral8

[C:\Windows\Microsoft.NET\Framework\v4.0.30319\clr.dll]

[4: 1] C:\Windows\WinSxS\x86_netfx4-clr_dll_b03f5f7f11d50a3a_4.0.15805.465_none_810e1a30aecc8940\clr.dll
Expected: UNKNOWN Found: lp9z4SFqGFCdjP6VViMbE9XMg4Lpa1kC+k1BSrc8VE0=
Expected: 4.0.15805.465 Found: 4.0.30319.0
Successfully traced component x86_netfx4-clr_dll_b03f5f7f11d50a3a_4.0.15805.465_none_810e1a30aecc8940.
Package_3_for_KB5009467~31bf3856ad364e35~amd64~~10.0.4470.1.5009467-85_neutral8

[5: 1] C:\Windows\WinSxS\amd64_netfx4-clr_dll_b03f5f7f11d50a3a_4.0.15805.465_none_3960e3599a50603a\clr.dll
Expected: UNKNOWN Found: JpF2M60TJ2uXrbUZNUxjg/ioaiimU8HCvF7eGXm5RVI=
Expected: 4.0.15805.465 Found: 4.0.30319.0
Successfully traced component amd64_netfx4-clr_dll_b03f5f7f11d50a3a_4.0.15805.465_none_3960e3599a50603a.
Package_3_for_KB5009467~31bf3856ad364e35~amd64~~10.0.4470.1.5009467-85_neutral8
FileScan:: directive completed successfully.

Successfully processed all directives.
SFCFix version 3.0.2.1 by niemiro has completed.
Currently storing 11 datablocks.
Finish time: 2022-05-16 14:57:07.423
Script hash: 940PG9GgMGU1eMveiaVeL/oPwo3clPn4gEmscxyvLf0=
----------------------EOF-----------------------

Result of SFC Scan:

C:\Windows\system32> sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection found corrupt files and successfully repaired them.
For online repairs, details are included in the CBS log file located at
windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offline
repairs, details are included in the log file provided by the /OFFLOGFILE flag.

JoeRain · May 16, 2022

Gary, just a little update of the current situation of the pc.

Now Windows Security won't start. This it what it shows. Is this still related to the update problem?

Gary R · May 16, 2022

Nothing we've done so far should have caused the problem with Windows Security. I'll have to have a think about that.

In the meantime please do the following ...

Download the file Fixlist.txt attached to this post to your Desktop. (must be in this location)
Double click Frst64.exe to launch it.
FRST will start to run.
- When the tool opens click Yes to disclaimer.
- Press the Fix button.
- FRST will process the fixlist and when finished it will produce a log named Fixlog.txt
- Please post it in your next reply.

Windows update couldn't install

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