[SOLVED] Windows update and SFC failures

BREGIT · Jan 8, 2020

I keep getting errors on trying to install the most recent Windows update. It restarts and then says there was an error and reverting the changes.

I am running Windows 10 Pro on a 64 bit machine.

Thanks in advance for the help!

Sysnative Windows Update · Jan 8, 2020

Hello and welcome!

Step#1 - DISM /RestoreHealth Scan
Warning:this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Right-click on the Start button and select Command Prompt (Admin)
When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter
Dism /Online /Cleanup-Image /RestoreHealth
Once it finishes, copy and paste the following into the command-prompt window and press Enter. If prompted to overwrite the existing file go ahead.
copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
Once this has completed please go to your Desktop and you will find CBS.txt => Please zip/upload to this thread.
Please Note:: if the file is too big (over 7MB) to upload to your next post, please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.

BREGIT · Jan 8, 2020

Hi Softwaremaniac. The I have already gone through SFC and all of the DISM steps. That attached log files in the first post are the result of those running .

Sysnative Windows Update · Jan 8, 2020

I am aware, but I want you to run it again to partially automate the fix.

BREGIT · Jan 8, 2020

Thanks again for your help. Please see attached.

Sysnative Windows Update · Jan 8, 2020

Please retry updates and attach CBS.log and C:\Windows\Inf\setupapi.dev.log.

BREGIT · Jan 8, 2020

Tried updates as requested. Went all the way through update process rebooted and then failed again. Requested logs attached.

Sysnative Windows Update · Jan 8, 2020

Thanks.

Please run the following commands from an elevated Command Prompt pressing Enter after each:

Code:

cd c:\windows\system32
lodctr /R
cd c:\windows\sysWOW64
lodctr /R

BREGIT · Jan 8, 2020

Both come back with the following error:

Error: Unable to rebuild performance counter setting from system backup store, error code is 5

Sysnative Windows Update · Jan 8, 2020

Please run the following command first:

Code:

c:\Windows\Microsoft.NET\Framework\v2.0.50727\aspnet_regiis.exe -i

BREGIT · Jan 8, 2020

This is the message I get:

The error indicates that IIS is not installed on the machine. Please install IIS before using this tool.
Finished installing ASP.NET (2.0.50727).

Sysnative Windows Update · Jan 8, 2020

Did you make sure that you ran the commands above with the Command Prompt launched as Administrator?

BREGIT · Jan 8, 2020

Absolutely. Right-clicked, run as administrator. Ran again with same result.

Microsoft Windows [Version 10.0.18362.418]
(c) 2019 Microsoft Corporation. All rights reserved.

C:\WINDOWS\system32>c:\Windows\Microsoft.NET\Framework\v2.0.50727\aspnet_regiis.exe -i
The error indicates that IIS is not installed on the machine. Please install IIS before using this tool.
Finished installing ASP.NET (2.0.50727).

Sysnative Windows Update · Jan 8, 2020

I meant the commands above that.

BREGIT · Jan 8, 2020

Tried again running as admin. One failure, one success.

c:\Windows\System32>lodctr /R

Error: Unable to rebuild performance counter setting from system backup store, error code is 2
c:\Windows\System32>cd c:\windows\sysWOW64

c:\Windows\SysWOW64>lodctr /R

Info: Successfully rebuilt performance counter setting from system backup store
c:\Windows\SysWOW64>

Sysnative Windows Update · Jan 8, 2020

Try the one that failed again.

BREGIT · Jan 8, 2020

Info: Successfully rebuilt performance counter setting from system backup store
c:\Windows\System32>

Sysnative Windows Update · Jan 8, 2020

Good. Retry updates now.

BREGIT · Jan 8, 2020

That worked that time. Thank you very much for your assistance.

Sysnative Windows Update · Jan 8, 2020

Excellent!

As for SFC error, these are a bug and can be safely ignored.

[SOLVED] Windows update and SFC failures

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