Windows update: 8007370B and sometime error 1935.

[Krazykarma]

Hello,
My windows update is not working for a while.

I got Code 8007370B and sometime error 1935.

I can't post you SFCfix report, I tried it but it stuck at checking CBS.persist.log. I let it scan overnight without success.

Here my CBS files.
View attachment 10721

I already tried a system recovery and still have the same problem.

Thank you,

 

[Krazykarma]

I forgot to precise that my OS is Windows 7.

 

[Go The Power]

Hello and welcome to the forum.

Did you try the system restore before or after running SFC?

Alex

 

[Krazykarma]

Thank you for the greeting!

I try both option. Before and after.
There was no change. It get stuck at the same place: checking CBS.persist.log.

It seem that i can't install some program too. I get error related to C++ 2005. I tried to desinstall and reinstall it. No change.
It tried some registery fix too.

 

[Go The Power]

Ah thanks for mentioned that,

This is the error that we have from SFC /SCANNOW:

2015-02-04 14:51:03, Error                 CSI    0000000d (F) STATUS_SXS_INVALID_IDENTITY_ATTRIBUTE_NAME #684951# from Windows::Identity::Rtl::Implementation::CRtlIdentityAuthority::IRtlIdentityAuthority_Parse(flags = 0, string = [l:308{154}]"Microsoft-Windows-Help-Offline, Culture=neutral, Version=6.1.7600.16385, PublicKeyToken=31bf3856ad364e35, ProcessorArchitectupe=amd64, versionScope=NonSxS")
[gle=0xd0150017]
2015-02-04 14:51:03, Info                  CBS    Failed to get CSI store. [HRESULT = 0x8007370b - ERROR_SXS_INVALID_IDENTITY_ATTRIBUTE_NAME]
2015-02-04 14:51:03, Error                 CBS    Failed to initialize store parameters with boot drive:  and windows directory:  [HRESULT = 0x8007370b - ERROR_SXS_INVALID_IDENTITY_ATTRIBUTE_NAME]
2015-02-04 15:01:03, Info                  CBS    Reboot mark refs incremented to: 1
2015-02-04 15:01:03, Info                  CBS    Scavenge: Starts
2015-02-04 15:01:04, Info                  CSI    0000000e@2015/2/4:20:01:04.237 PopulateComponentFamiliesKey - Begin
2015-02-04 15:01:05, Info                  CSI    0000000f Mismatch between identity keyform and parent key name: [ml:280{140},l:178{89}]"amd64_microsoft-windows-help-hgroup_31bf3856ad364e35_6.1.7600.16385_none_24541ced0c9b48bc" vs. [l:178{89}]"amd64_microsoft-windows-help-hgroup_31bf3856ad364e35_6.1.7600.16385_none_24541ced,c9b48bc" on identity Microsoft-Windows-Help-Hgroup, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral
2015-02-04 15:01:05, Error                 CSI    00000010 (F) Invalid attribute name found: [l:42{21}]"ProcessorArchitectupe"[gle=0x80004005]
2015-02-04 15:01:05, Error                 CSI    00000011@2015/2/4:20:01:05.673 (F) d:\win7sp1_gdr\base\wcp\identity\id_baseidentity.cpp(1263): Error STATUS_SXS_INVALID_IDENTITY_ATTRIBUTE_NAME originated in function Windows::Identity::Rtl::Implementation::CRtlIdentityBase::CRtlIdentityBase_Initialize expression: pBAI != 0
[gle=0x80004005]
2015-02-04 15:01:05, Error                 CSI    00000012 (F) STATUS_SXS_INVALID_IDENTITY_ATTRIBUTE_NAME #1027435# from Windows::Identity::Rtl::Implementation::CRtlIdentityAuthority::IRtlIdentityAuthority_Parse(flags = 0, string = [l:308{154}]"Microsoft-Windows-Help-Offline, Culture=neutral, Version=6.1.7600.16385, PublicKeyToken=31bf3856ad364e35, ProcessorArchitectupe=amd64, versionScope=NonSxS")
[gle=0xd0150017]
2015-02-04 15:01:05, Info                  CBS    Scavenge: Failed to get CSI store for scavenging. [HRESULT = 0x8007370b - ERROR_SXS_INVALID_IDENTITY_ATTRIBUTE_NAME]
2015-02-04 15:01:05, Info                  CBS    Warning: Failed to scavenge CSI store. [HRESULT = 0x8007370b - ERROR_SXS_INVALID_IDENTITY_ATTRIBUTE_NAME]
2015-02-04 15:01:05, Info                  CBS    Reboot mark refs: 0
2015-02-04 15:01:05, Info                  CBS    Warning: Failed while executing service idle processing. [HRESULT = 0x8007370b - ERROR_SXS_INVALID_IDENTITY_ATTRIBUTE_NAME]
2015-02-04 15:01:05, Info                  CBS    Warning: Failed to execute service idle processing. Error code: 0X8007370b [HRESULT = 0x8007370b - ERROR_SXS_INVALID_IDENTITY_ATTRIBUTE_NAME]

The best thing to do here is to run the System Update Readiness Tool, this should be able to provide some insight as into this one and hopefully repair the key on its own.

Please follow the instructions Here to run the System Update Readiness Tool. When the SURT finishes installing, copy (Ctrl + C) and paste (Ctrl + V) the contents of the SURT log into your next post please:
C:\Windows\Logs\CBS\CheckSUR.log
C:\Windows\Logs\CBS\CheckSUR.persist.log

Thanks
Alex