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[SOLVED] Windows Udpate broken

sbs

Member
Joined
Jan 4, 2019
Posts
11
Hi,

This windows 7 system has been broken for a long time. Windows update stopped working one day. AFter various tries, I uninstalled internet explorer and it never installed back. No windows update ever succeeded since.
Chrome stopped updating, and we moved to firefox.

I found this forum and SFCfix, and SFC Fix says it requires human help.

Report is here :
SFCFix version 3.0.1.0 by niemiro.
Start time: 2019-01-04 19:37:12.216
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.




AutoAnalysis::
CORRUPT: C:\Windows\winsxs\amd64_microsoft-windows-i..ersandsecurityzones_31bf3856ad364e35_10.2.9200.16618_none_32b041c247473f17\urlmon.dll


SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 1
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 0
SURT total detected corruption count: 222
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.




Successfully processed all directives.
SFCFix version 3.0.1.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2019-01-04 19:39:51.406
----------------------EOF-----------------------
Below is CBS.log
View attachment CBS.zip

If anyone has a fix for this kind of situation, this will be much appreciated.

Regards

--
sbs
 

PeterJ

Security Analyst, Windows Update Senior Analyst, Sysnative Staff
Joined
Dec 14, 2014
Posts
3,087
Hello and welcome,

Follow the instructions below please.

Step 1:
WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system.

  • Download the attachment SFCFix.zip and save it on your desktop.
  • Save any work you have open, and close all programs.
  • Drag the SFCFix.zip file over the SFCFix.exe executable and release it.
  • SFCFix will launch, let it complete.
  • Once done, a file will appear on your desktop, called SFCFix.txt.
  • Open the file, then copy and paste its content in your next reply.
Step 2:
Attach the logfile C:\Windows\Logs\CBS\CheckSUR.log in your next reply.
 

Attachments

sbs

Member
Joined
Jan 4, 2019
Posts
11
Hi,

THis computer is highly troubled. Applying the fix did not work using drag&drog just does nothing.
Runningg from the commande line (run as admin) states the zip file is corrupted.
However the zip opens fine when opened using 7Zip.
Attached is the failure log
View attachment SFCFix.txt

Regards,
 

PeterJ

Security Analyst, Windows Update Senior Analyst, Sysnative Staff
Joined
Dec 14, 2014
Posts
3,087
Make sure that both files, SFCFix.exe and SFCFix.zip are placed on your desktop. Do not create any shortcuts.
Next, perform the instructions in message #2 again and report the result.
 

sbs

Member
Joined
Jan 4, 2019
Posts
11
Hi,

I'll try this. Not sure that running from the desktop will make any difference as running from a command prompt in "c:\temp". But I'll give it a shot (when I get my hands on the machine).

FWIW, I have expanded the zip content and tried running sfcfix.exe sfcfix.txt (from the folder where I expanded the txt and urlmon). It stated it will deploy 1 package then crashes and tried to upload the app dump.

Thank for the help,
 

PeterJ

Security Analyst, Windows Update Senior Analyst, Sysnative Staff
Joined
Dec 14, 2014
Posts
3,087
Not sure that running from the desktop will make any difference as running from a command prompt in "c:\temp".
Best to follow the given instructions. It was unknown how you started SFCFix.

FWIW, I have expanded the zip content and tried running sfcfix.exe sfcfix.txt (from the folder where I expanded the txt and urlmon). It stated it will deploy 1 package then crashes and tried to upload the app dump.
Please that a screenshot of that or any error that occur.
Read this on how to take a screenshot.
Upload the image file to a file-sharing site such as Filedropper or SendSpace and post the downloadlink.
 

PeterJ

Security Analyst, Windows Update Senior Analyst, Sysnative Staff
Joined
Dec 14, 2014
Posts
3,087
Thanks for the video, that was helpfull.
Please zip everything in the folder C:\SFCFix and attached the zipped file to your next reply.
 

sbs

Member
Joined
Jan 4, 2019
Posts
11
Hi,

Below is a link to the content of the C:\sfcfix folder. I am under the impression there are a few dumps in there.

But to keep it safe, you'll get them all :)

WeTransfer
 

PeterJ

Security Analyst, Windows Update Senior Analyst, Sysnative Staff
Joined
Dec 14, 2014
Posts
3,087
Thanks for the information. We will have a look at it.
You can proceed with step 2 in message #2.
 

PeterJ

Security Analyst, Windows Update Senior Analyst, Sysnative Staff
Joined
Dec 14, 2014
Posts
3,087
Collect System Variables

  1. Click on the Start button and in the search box, type Command Prompt
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator.
  3. When command prompt opens, copy and paste the following command into it, then press enter.

    Code:
    set > "%userprofile%\Desktop\set.txt"
  4. This will create a file, set.txt on your Desktop. Please attach this to your next post.
 

PeterJ

Security Analyst, Windows Update Senior Analyst, Sysnative Staff
Joined
Dec 14, 2014
Posts
3,087
In your video you have placed the files SFCFix.exe and SFCFix.zip in the folder c:\temp.
Copy and paste the following commands into an elevated command prompt and press enter after each.

Code:
cd c:\temp
Code:
SFCFix.exe c:\temp\SFCFix.zip
Please report the result and the log file 'SFCFix.txt'.
 

PeterJ

Security Analyst, Windows Update Senior Analyst, Sysnative Staff
Joined
Dec 14, 2014
Posts
3,087
Are you sure you used the folder c:\temp ?
 

sbs

Member
Joined
Jan 4, 2019
Posts
11
Hi,

I did : Screenshot_21.png

and posted sfcfix.txt file found on the desktop dated with sfcfix execution time (today 22h)
 

PeterJ

Security Analyst, Windows Update Senior Analyst, Sysnative Staff
Joined
Dec 14, 2014
Posts
3,087
It looks like you've ran the command SFCFix.exe sfc\SFCFix.txt in the folder c:\temp.
That command is not requested.
Please do exactly as said in message #14.
 

sbs

Member
Joined
Jan 4, 2019
Posts
11
Ooops my bad, I misread. But this fails on "corrupted zip" IIRC.

I'll run again to double check.


This just ran fine, and prompted to reboot :)

Let's see what happens when I get the control again.
 

sbs

Member
Joined
Jan 4, 2019
Posts
11
Thanks a lot for the support. After the reboot, update was stopping immediately with an error code, but sfc /scannow found and fixed more errors.
System is now downloading 155 updates :)

This will take a while, but you can set this a solved.

Thanks again :)
 
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