Windows store and Xbox app problem

fruman23 · Mar 6, 2019

Hi all, just looking for some support

I’ve just recently put together a custom build, and hardware wise all is okay, however I’m having issues with the windows store and Xbox app.

For the first few hours on a new installation, everything seems okay, then for no reason both apps just seem to spin and do nothing, I’ve attached the error message I’m getting, I’ve tried the power shell repairs etc but nothing is working, fundamental part of windows 10 and it’s completely broken.

Any help would be appreciated
Cheers

Sysnative Windows Update · Mar 6, 2019

Hello and welcome!

Please do the following:

Step#1 - FRST Scan

1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.

Right click to run as administrator. When the tool opens click Yes to disclaimer.
Please ensure you place a check mark in the Addition.txt check box at the bottom of the form before running (if not already).
Press Scan button.
It will produce a log called FRST.txt in the same directory the tool is run from (which should now be the desktop)
Please attach the log back here.
Another log (Addition.txt - also located in the same directory as FRST64.exe) will be generated Please also attach that along with the FRST.txt in your reply.

fruman23 · Mar 6, 2019

Awesome I’ll give it a shot, had to go in to work, but will try as soon as I get home and report back, appreciate the quick reply

Sysnative Windows Update · Mar 6, 2019

Okay. I will probably be asleep, but will check as soon as I can.

fruman23 · Mar 6, 2019

All done, i've no idea what any of it means though!

Sysnative Windows Update · Mar 6, 2019

Open CMD as Administrator and run the following command:

cd C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\

Then run the following command:

regsvr32 WindowsLiveLogin.dll

Let me know what is the output.

fruman23 · Mar 6, 2019

when i run the windows live command it's saying it cannot find the path specified

fruman23 · Mar 6, 2019

That's all i've got

Sysnative Windows Update · Mar 6, 2019

Please check that you can see hidden files and folders: https://support.microsoft.com/en-ie/help/4028316/windows-view-hidden-files-and-folders-in-windows-10

fruman23 · Mar 6, 2019

That was hidden folders checked too, there’s something seriously wrong I reckon

Sysnative Windows Update · Mar 6, 2019

Please do the following:

SFC Scan

Click on the Start button and in the search box, type Command Prompt
When you see Command Prompt on the list, right-click on it and select Run as administrator
When command prompt opens, copy and paste the following commands into it, press enter after each

sfc /scannow

Wait for this to finish before you continue

copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
This will create a file, cbs.txt on your Desktop. Please attach this to your next post.

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Windows store and Xbox app problem

fruman23

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fruman23

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