[SOLVED] Windows Server 2022 Not Installing Cumulative Updates

[SGSN-FLUCAS]

Windows Server Standard 2022 Version 21H2 (OS Build 20348.1906)

New-ish server build (VM) built around July or August 2023. Windows CUs will not install, this happened in September so I tried a few things, nothing worked so I decided to wait until October's CU came out and try again. So KB5031364 fails with error 80073701

I've tried all the standard stuff, delete Software Distribution folder, Windows Troubleshooter, SFC, DISM and nothing helps. I've tried installing from Windows Update as well as downloading the MSU package from the MS Download center. It's always the same error code.


Microsoft Windows [Version 10.0.20348.1906]
(c) Microsoft Corporation. All rights reserved.

C:\Windows\system32>sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

C:\Windows\system32>
C:\Windows\system32>
C:\Windows\system32>dism /online /cleanup-image /restorehealth

Deployment Image Servicing and Management tool
Version: 10.0.20348.681

Image Version: 10.0.20348.1906

[==========================100.0%==========================] The restore operation completed successfully.
The operation completed successfully.

C:\Windows\system32>

From the Application Log:

Fault bucket 2106081781039516434, type 5
Event Name: CbsPackageServicingFailure2
Response: Not available
Cab Id: 0

Problem signature:
P1: 10.0.20348.2032
P2: Package_for_ServicingStack_2032
P3: 20348.2032.1.1
P4: amd64
P5: unknown
P6: 80073701
P7: Resolve
P8: Installed
P9: Installed
P10: WindowsUpdateAgent



Fault bucket 2242853646762448397, type 5
Event Name: WindowsWcpOtherFailure3
Response: Not available
Cab Id: 0

Problem signature:
P1: 10.0.20348.2032:2
P2: wcp\componentstore\csd_locking.cpp
P3: CCSDirectTransaction::LockComponent
P4: 95
P5: c015000c
P6: 0xfc1524b5
P7:
P8:
P9:
P10:

 

[Maxstar]

Hi and welcome to Sysnative,

Upload your COMPONENTS hive.

• Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
• Please copy this file to your desktop.
• Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
• Right-click on this file on your desktop and select Send To > Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
• If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.

 

[SGSN-FLUCAS]

Sorry for the delay getting back to you, I never got a notification that you replied this morning. Here is the file.

 

[Maxstar]

Hi,

Download

SFCFix and save it to your desktop.
Warning: This fix was written specifically for this system. Do not run this fix on another system.

• Save any work you have open, and close all programs.
• Download the attachment SFCFixScript.txt and save it to your desktop.
• Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it.

• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Post the logfile (SFCFix.txt) as attachment in your next reply.

Afterwards attempt to update. If it fails attach a new copy of the CBS logs.

 

[SGSN-FLUCAS]

Hi, Thanks for that. I ran the fix and the update still failed.

When I ran SCFIX phase 1 of 6 said it failed on server but stages 2 through 6 seemed to run ok. Attached is the new CBS logs and the SCFIX log.

Thank you.

 

[Maxstar]

Hi,

Here's the next fix.

Warning: This fix was written specifically for this system. Do not run this fix on another system.

• Save any work you have open, and close all programs.
• Download the attachment SFCFixScript.txt and save it to your desktop.
• Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it.

• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Post the logfile (SFCFix.txt) as attachment in your next reply.

Afterwards attempt to update. If it fails attach a new copy of the CBS logs.

 

[SGSN-FLUCAS]

Thank you very much. it looks like that second one did the trick. The update was successfully installed and Windows update show no more updates available!

 

[Maxstar]

Hi,

You're welcome. Glad to hear the updates installed successfully after the last fix...
I will mark this thread as solved then.