[SOLVED] Windows Server 2019 update fails

[Fulvio]

Hello all,
the Windows Update fails on my Windows Server 2019
Sfc return no errors.
Dism return no errors.
Some packages return error 0x8024000b, some packages return error 0x800f0922, some packages return error 0x80246007
Here attached CBS, COMPONENTS and ComponentsScanner
Thanks in advance.

 

[Maxstar]

2023-10-21 03:47:54, Error                 CSI    000005cf (F) Installer: Per-User Registry Installer    Binary Name: wcp.dll    ErrorCode: 80070002    Phase: 31    Mode: Delta    Component: NONE[gle=0x80004005]
2023-10-21 03:47:54, Info                  CSI    000005d0 ==Error Summary End==
2023-10-21 03:47:54, Info                  CSI    000005d1 Failed unloading hive file: \??\C:\Windows\ServiceProfiles\SQLTELEMETRY$WKI\NTUSER.DAT, key: \Registry\User\S-1-5-80-3834010571-2077808892-30489346-2463390183-497052918, with flags: 0, NTSTATUS: -1073741535

Hi and welcome to Sysnative,

Provide the profile information of this server.

• Click the Start button and in the search box, type Command Prompt
• When you see Command Prompt on the list, right-click on it and select Run as administrator.
  Copy and paste the following commands one at a time into the command prompt and press enter after each.
  

  reg query "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList" /s > "%userprofile%\desktop\ProfileList.txt"
  reg query "HKEY_USERS" /s >> "%userprofile%\desktop\ProfileList.txt"

• These commands will collect the System and Application logs and create ProfileList.txt on your Desktop.
• Attach this file in your next reply.

 

[Fulvio]

Hi Maxstar, thanks for your reply.
Attached is the ProfileList.txt

 

[Maxstar]

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-80-3834010571-2077808892-30489346-2463390183-497052918
    ProfileImagePath    REG_EXPAND_SZ    %SystemRoot%\ServiceProfiles\SQLTELEMETRY$WKI

Hi,

Is this server still running SQL versions? It seems the profile above is a remnant which is causing the rollback issue.

 

[Fulvio]

Hi,
yes the SQL server is installed and running.

 

[Maxstar]

Okay, then I would suggest to schedule a maintenance moment to disable all the SQL services and then attempt to update again.

 

[Fulvio]

Thanks for the suggestion, I will take your advice.
I will let you know.

 

[Maxstar]

Great, let's hope the update will install without issues then.

 

[Fulvio]

Hi Maxstar,
- I stopped all the SQL services
- I ran the update again
- Everything worked !!
Thanks a lot for your suggestion

 

[Maxstar]

Hi,

You're welcome. Glad to hear this server is uo-to-date now...