[SOLVED] Windows Server 2019 Standard (1809) - update KB5043050 failed

[necesitasf]

Hello,

I cant install the 2024-09 Cumulative Update (KB5043050) on Windows Server 2019 Standard (1809).

See attachments for the cbs.log and the components.

Thank you in advance.

 

[necesitasf]

Can someone help me?

 

[Maxstar]

Hi and welcome to Sysnative,

Please open an elevated command prompt and run the following commands and attach Services.txt to your next post.

WMIC SERVICE GET caption, name, startmode, state > "%userprofile%\desktop\services.txt"

 

[necesitasf]

Hi and welcome to Sysnative,

Please open an elevated command prompt and run the following commands and attach Services.txt to your next post.

WMIC SERVICE GET caption, name, startmode, state > "%userprofile%\desktop\services.txt"

attached the services.txt

thanks a lot for your help.

 

[Maxstar]

Please run the following commands in an elevated prompt:

sc start NetSetupSvc

wait a few seconds and run the following:

sc query NetSetupSvc
sc qc NetSetupSvc

Copy and paste the result in your next post.

 

[necesitasf]

Please run the following commands in an elevated prompt:

sc start NetSetupSvc

wait a few seconds and run the following:

sc query NetSetupSvc
sc qc NetSetupSvc

Copy and paste the result in your next post.

Microsoft Windows [Version 10.0.17763.6189]
(c) 2018 Microsoft Corporation. All rights reserved.

C:\Windows\system32>sc start NetSetupSvc

SERVICE_NAME: NetSetupSvc
TYPE : 30 WIN32
STATE : 2 START_PENDING
(NOT_STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN)
WIN32_EXIT_CODE : 0 (0x0)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x7d0
PID : 11628
FLAGS :

C:\Windows\system32>sc query NetSetupSvc

SERVICE_NAME: NetSetupSvc
TYPE : 30 WIN32
STATE : 1 STOPPED
WIN32_EXIT_CODE : 0 (0x0)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0

C:\Windows\system32>sc qc NetSetupSvc
[SC] QueryServiceConfig SUCCESS

SERVICE_NAME: NetSetupSvc
TYPE : 20 WIN32_SHARE_PROCESS
START_TYPE : 3 DEMAND_START
ERROR_CONTROL : 1 NORMAL
BINARY_PATH_NAME : C:\Windows\System32\svchost.exe -k netsvcs -p
LOAD_ORDER_GROUP :
TAG : 0
DISPLAY_NAME : Network Setup Service
DEPENDENCIES : RpcSs
SERVICE_START_NAME : LocalSystem

C:\Windows\system32>

 

[Maxstar]

The NetSetupSvc service cannot be started, however it shows no error / exit code.

Which security software is installed on this server?
Provide also an export of the Services hive.

Export registry key as hive file.

• Open the Start menu of Windows and type CMD.
• When you see Command Prompt on the list, select the option Run as administrator.
• Copy and paste the following command into the command prompt and press enter.

reg save "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services" "%userprofile%\Desktop\Services.hiv"

• Once done, a file will appear on your desktop, called Services.hiv.
• ZIP this file and attach it to your next reply.

 

[necesitasf]

Which security software is installed on this server?
Avast Business Security

(ok, give me a minute, enter key submit answer in this forum) Done

 

[Maxstar]

Is Avast Business Security using some kind of Network Threat Protection?

I would also suggest to diasble Avast temporary to see if you can start the "NetSetupSvc" service correctly.

 

[necesitasf]

Is Avast Business Security using some kind of Network Threat Protection?

I would also suggest to diasble Avast temporary to see if you can start the "NetSetupSvc" service correctly.

I stopped Avast and the response for NetSetupSvc its the same.

A week ago, i tried to update with avast deactivated without success. (Although I marked it "disabled until manual activation", but when it restarted it was enabled again.)

 

[Maxstar]

Are you able to remove Avast completely from this server?

Please check also the Avast logs if you see any entrys like, this because the service is stopped without an exit code.

The Network Setup Service service entered the running state.
The Network Setup Service service entered the stopped state.

 

[necesitasf]

Are you able to remove Avast completely from this server?

Please check also the Avast logs if you see any entrys like, this because the service is stopped without an exit code.

The Network Setup Service service entered the running state.
The Network Setup Service service entered the stopped state.

I can see in services that "NetSetupSvc" is set to manual, Must I change to automatic? Was Stopped, but if i start its stopped inmediatly. (Avast still off)

 

[Maxstar]

Manual is the correct startup type for this service, it's only used during the updates process for network drivers etc. So therefore my question if Avast is using an Network Threat Protection layer. I know that Sophos (Intercept X) is causing the same issue on servers.

Just to rule out Avast is the issue, I would suggest to uninstall any third party security software first. It is also known that they may cause issues like such rollbacks.

 

[necesitasf]

Manual is the correct startup type for this service, it's only used during the updates process for network drivers etc. So therefore my question if Avast is using an Network Threat Protection layer. I know that Sophos (Intercept X) is causing the same issue on servers.

Just to rule out Avast is the issue, I would suggest to uninstall any third party security software first. It is also known that they may cause issues like such rollbacks.

Ok. I will uninstall it this weekend (corporative server) and I will answer you as soon as possible. Thank you very much Maxstar.

 

[Maxstar]

That's fine, I will see the result then...

 

[necesitasf]

That's fine, I will see the result then...

Finally, I decided to do it tonight. I uninstalled Avast, and the update installed correctly after that. The next update (KB5044277) was also installed without any problems.

Very grateful for your help!

 

[Maxstar]

Hi,

You're welcome Glad to hear the issue has been resolved after uninstalling Avast...
I will mark this thread as solved.