[SOLVED] Windows Server 2019 Error 0x800f0982

smartpart5 · Mar 23, 2023

Hello all!

I'm trying to apply KB5023702 on my DC and getting Error 0x800f0982. It seems that KB5011551 broke this make in march of 2022.

I ran the following command, but nothing is fixing this issue.

DISM.exe /Online /Cleanup-Image /RestoreHealth /Source:E: /LimitAccess
scf /scannow

Attached is the cbs.log and dism.log.

Thank you!

Maxstar · Mar 29, 2023

Hi and welcome to Sysnative,

Could you please post a copy of the CBS folder with all the older logs, and a copy of the COMPONENTS hive.

Upload a copy of the CBS folder

Open Windows Explorer and browse to the C:\Windows\Logs folder.
Right-click on the CBS folder and choose Send to > Compressed (zipped) folder.
Now the message will appear, "Windows cannot create the Compressed (zipped) Folder here. Do you want it to be placed on the desktop instead?"
Click on the Yes button here.

Attach the file CBS.zip to your next reply.

Upload your COMPONENTS hive.

Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
Please copy this file to your desktop.
Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
Right-click on this file on your desktop and select Send To > Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.

smartpart5 · Mar 29, 2023

Hello!

Logs.zip has been attached. Components was too large. Here is the link to that. COMPONENTS.zip
thank you!

Maxstar · Mar 30, 2023

Hi,

Export SBS (SideBySide) hive

Click on the Start button and type regedit
When you see regedit on the list, right-click on it and select Run as administrator.
When regedit opens, using the left pane, navigate to the following registry key and select it by clicking on it once.
Code:
```
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide
```
Once selected, click File > Export....
Change the Save as type: to Registry Hive Files (*.*).
Name this file SideBySide (with no file extension) and save it to your Desktop.
Right-click on the saved file and choose Send > Compressed (zipped) Folder.
Attach the .ZIP file to your next post.
If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.

smartpart5 · Mar 30, 2023

Hello,
Attached is the exported reg hive.

Thank you!

Maxstar · Mar 30, 2023

Could you please export the key as hive-file instead of *.reg.

smartpart5 · Mar 30, 2023

Sorry. I should follow directions. Here you go.

Maxstar · Mar 30, 2023

No problem, here's the first fix.

Step 1. Download

SFCFix and save it to your desktop.

Warning: This fix was written specifically for this system. Do not run this fix on another system.

Save any work you have open, and close all programs.
Download the attachment SFCFix.zip and save it to your desktop.
Drag the SFCFix.zip file over the SFCFix.exe executable and release it.

SFCFix will launch, let it complete.
Once done, a file will appear on your desktop, called SFCFix.txt.
Post the logfile (SFCFix.txt) as attachment in your next reply.

Step 2. Run the following DISM command and post the result. If it fails attach a new copy of the CBS log.

Code:

DISM /online /cleanup-image /RestoreHealth

smartpart5 · Mar 30, 2023

The DISM command completed successfully. Attached is the SFCFix.txt.

Maxstar · Mar 30, 2023

Great, please attempt to update. If it fails attach a new copy of the CBS log(s).

smartpart5 · Mar 30, 2023

This worked. Thank you so much!

Maxstar · Mar 31, 2023

Hi,

You're welcome. Glad to hear the problem has been resolved..

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[SOLVED] Windows Server 2019 Error 0x800f0982

smartpart5

Member

Attachments

Maxstar

Windows Update Moderator, Security Analyst

smartpart5

Member

Attachments

Maxstar

Windows Update Moderator, Security Analyst

smartpart5

Member

Attachments

Maxstar

Windows Update Moderator, Security Analyst

smartpart5

Member

Attachments

Maxstar

Windows Update Moderator, Security Analyst

Attachments

smartpart5

Member

Attachments

Maxstar

Windows Update Moderator, Security Analyst

smartpart5

Member

Maxstar

Windows Update Moderator, Security Analyst