Windows Server 2019 - component store has been corrupted

[ddanushkin]

Hi all! At first im encountered a problem when installing Office, error 1935.
While trying to figure out this error, I was going to restore .net through roles and features.
But while opening the list of components I received an error "The component store has been corrupted 0x80073712"
I also tried DISM and got the error "Error: 14098 The component store has been corrupted."

Thanks in advance for any help!

 

[Maxstar]

Hi and welcome to Sysnative,

This server hasn't received updates since March 2019 as it seems, and there are a number of issues.

1. Do you have backups of this server?
2. Upload a copy of the COMPONENTS hive.

Upload your COMPONENTS hive.

• Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
• Please copy this file to your desktop.
• Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
• Right-click on this file on your desktop and select Send To > Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
• If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.

 

[ddanushkin]

Hi! Unfortunately, no backup was ever created on this server.

 

[Maxstar]

Okay, I'm currently rebuilding a VM with the Russian language pack and some older updates, so this may take some time.

 

[ddanushkin]

Thank you! No rush) I don’t want to interrupt anyone’s holiday season)

 

[Maxstar]

Here's the first fix.

Step 1. Replace Components Hive Manually

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

1. Download COMPONENTS.ZIP and save to your desktop.
2. Right-click on it and select Extract all.... Make sure the "Show extracted files when complete" is checked and click Extract.
3. Now we have the COMPONENTS file that we will be using to replace your current one.
4. Navigate to C:\Windows\System32\config
5. Right-click on the current COMPONENTS file and select rename. Rename it to COMPONENTS.bad.
   Note: If you get an error that the file is in use, reboot your computer and then try again.
6. Take the file from the Components folder on your desktop and paste it into C:\Windows\System32\config

Step 2. Reboot the server and run

ComponentsScanner again.

• Right-click ComponentsScanner.exe and select "Run as administrator", click Yes on the UAC (User Account Control) prompt which appears.
• Follow the on-screen instructions.
• Once complete, a report will be saved to your desktop called ComponentsScanner.txt.
• Post the logfile ComponentsScanner.txt as attachment into your next reply.

 

[ddanushkin]

Done.

 

[Maxstar]

Here's the next fix.

Step 1. Download

SFCFix and save it to your desktop.

Warning: This fix was written specifically for this system. Do not run this fix on another system.

• Save any work you have open, and close all programs.
• Download the attachment SFCFix.zip and save it to your desktop.
• Drag the SFCFix.zip file over the SFCFix.exe executable and release it.

• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Post the logfile (SFCFix.txt) as attachment in your next reply.

Step 2. Reboot the server and run

ComponentsScanner again.

• Right-click ComponentsScanner.exe and select "Run as administrator", click Yes on the UAC (User Account Control) prompt which appears.
• Follow the on-screen instructions.
• Once complete, a report will be saved to your desktop called ComponentsScanner.txt.
• Post the logfile ComponentsScanner.txt as attachment into your next reply.

 

[ddanushkin]

Done.

 

[Maxstar]

Here's the next fix.

Step 1. Download

SFCFix and save it to your desktop.

Warning: This fix was written specifically for this system. Do not run this fix on another system.

• Save any work you have open, and close all programs.
• Download the attachment SFCFix.zip and save it to your desktop.
• Drag the SFCFix.zip file over the SFCFix.exe executable and release it.

• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Post the logfile (SFCFix.txt) as attachment in your next reply.

Step 2. Reboot the server and run

ComponentsScanner again.

• Right-click ComponentsScanner.exe and select "Run as administrator", click Yes on the UAC (User Account Control) prompt which appears.
• Follow the on-screen instructions.
• Once complete, a report will be saved to your desktop called ComponentsScanner.txt.
• Post the logfile ComponentsScanner.txt as attachment into your next reply.

Step 3. Make a full backup (Image / Snapshot) of this server.

 

[ddanushkin]

Done.

 

[Maxstar]

Here's the next fix.

Step 1. Download

SFCFix and save it to your desktop.

Warning: This fix was written specifically for this system. Do not run this fix on another system.

• Save any work you have open, and close all programs.
• Download the attachment SFCFix.zip and save it to your desktop.
• Drag the SFCFix.zip file over the SFCFix.exe executable and release it.

• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Post the logfile (SFCFix.txt) as attachment in your next reply.

Step 2. Reboot the server and run

ComponentsScanner again.

• Right-click ComponentsScanner.exe and select "Run as administrator", click Yes on the UAC (User Account Control) prompt which appears.
• Follow the on-screen instructions.
• Once complete, a report will be saved to your desktop called ComponentsScanner.txt.
• Post the logfile ComponentsScanner.txt as attachment into your next reply.

 

[ddanushkin]

Done.

 

[Maxstar]

Follow these instructions to install an update with DISM.

• Open the Start menu of Windows and type CMD.
• When you see Command Prompt on the list, select the option Run as administrator.
• Copy and paste the following command into it, and press enter. (Leave the CMD window open!)

MD C:\WUTemp

• Now, download the following update (KB5005112) to: C:\WUTemp - Or copy this file from the download directory to C:\WUTemp. (Important!)
  Downloadlink: KB5005112

• Copy and paste the following commands one at a time into the command prompt and press enter after each.

CD C:\WUTemp
EXPAND.exe windows10.0-kb5005112-x64_81d09dc6978520e1a6d44b3b15567667f83eba2c.msu -f:* C:\WUTemp
DISM.exe /Online /Add-Package /PackagePath:C:\WUtemp\Windows10.0-KB5005112-x64.cab

• Let me know if it says it was successful or if there are any errors. Or take a screenshot of the command prompt window and paste it into your next reply.

 

[ddanushkin]

All commands executed successfully without errors!

 

[Maxstar]

Great, please attempt to update and post the result. If it fails attach a new copy of the CBS logs.

 

[ddanushkin]

its shows 3 entries with these statuses for each of them
KB5048661 error 0x80073712
KB5012170 error 0x80073712
KB4589208 waiting for restart

I translated the screenshot just in case

 

[Maxstar]

Please reboot the server first and check Windows Update again.

 

[ddanushkin]

Error 0x80073712

 

[Maxstar]

Open an elevated command prompt and run the following command. Attach Dirlist.txt to your next post.

dir /s /a %systemroot%\WinSxS\amd64_microsoft-windows-t..pc-mathinputcontrol_31bf3856ad364e35_10.0.17763.1_none_732352d804494143 > "%userprofile%\Desktop\Dirlist.txt"