[SOLVED] Windows Server 2016 unable to install Windows updates

R

RayVanV

Member
Joined
May 12, 2022
Posts
23
Hi,

I have a problem with one of our servers. Windows updates are not insalled anymore. When I run dism.exe /online /cleanup-image /scanhealth, I get the following result. All errors are related to KB4048953. Tried downloading KB4048953 but it's not available for download anymore through the MS Catalog. Using the get-hofix command, it doesn't even show that KB as being installed. Looks like the componenet store is somewaht corrupt but I have no clue on how to fix this myself...
Could you please help me fix this issue so we can apply the Windows updates again? BTW, the SFCfix.exe tool did not find any corruptions
I've attached the logs for the sfcfix tool and the dism and sfc commands. In this compressed file, cbs_dism.log is the cbs log after I ran the dism command, cbs_sfc the cbs log after I ran sfc /scannow



(w) CBS Package Index Package Missing 0x80070490 Package_2442_for_KB4048953~31bf3856ad364e35~amd64~~0.0.0.0 Package_2442_for_KB4048953~31bf3856ad364e35~amd64~~10.0.1.3
(w) CBS Package Index Package Missing 0x80070490 Package_2443_for_KB4048953~31bf3856ad364e35~amd64~~0.0.0.0 Package_2443_for_KB4048953~31bf3856ad364e35~amd64~~10.0.1.3
(w) CBS Package Index Package Missing 0x80070490 Package_2444_for_KB4048953~31bf3856ad364e35~amd64~~0.0.0.0 Package_2444_for_KB4048953~31bf3856ad364e35~amd64~~10.0.1.3
(w) CBS Package Index Package Missing 0x80070490 Package_2445_for_KB4048953~31bf3856ad364e35~amd64~~0.0.0.0 Package_2445_for_KB4048953~31bf3856ad364e35~amd64~~10.0.1.3
(w) CBS Package Index Package Missing 0x80070490 Package_2446_for_KB4048953~31bf3856ad364e35~amd64~~0.0.0.0 Package_2446_for_KB4048953~31bf3856ad364e35~amd64~~10.0.1.3
(w) CBS Watchlist Package Missing 0x80070490 Microsoft-OneCore-UserDataAccess-WOW64-onecoreuap-Package~31bf3856ad364e35~amd64~~0.0.0.0 Package_2442_for_KB4048953~31bf3856ad364e35~amd64~~10.0.1.3
(w) CBS Watchlist Package Missing 0x80070490 Microsoft-OneCore-VHD-onecore-Package~31bf3856ad364e35~amd64~~0.0.0.0 Package_2443_for_KB4048953~31bf3856ad364e35~amd64~~10.0.1.3
(w) CBS Watchlist Package Missing 0x80070490 Microsoft-OneCore-VisualElementDataModel-Package~31bf3856ad364e35~amd64~~0.0.0.0 Package_2444_for_KB4048953~31bf3856ad364e35~amd64~~10.0.1.3
(w) CBS Watchlist Package Missing 0x80070490 Microsoft-OneCore-VisualElementDataModel-WOW64-Package~31bf3856ad364e35~amd64~~0.0.0.0 Package_2445_for_KB4048953~31bf3856ad364e35~amd64~~10.0.1.3
(w) CBS Watchlist Package Missing 0x80070490 Microsoft-OneCore-Wallet-Package~31bf3856ad364e35~amd64~~0.0.0.0 Package_2446_for_KB4048953~31bf3856ad364e35~amd64~~10.0.1.3
(w) CBS Watchlist Package Missing 0x80070490 Microsoft-Windows-Client-Features-Package-AutoMerged-onecore~31bf3856ad364e35~amd64~~0.0.0.0 Package_2443_for_KB4048953~31bf3856ad364e35~amd64~~10.0.1.3
(w) CBS Watchlist Package Missing 0x80070490 Microsoft-Windows-Client-Features-WOW64-Package-AutoMerged-onecoreuap~31bf3856ad364e35~amd64~~0.0.0.0 Package_2442_for_KB4048953~31bf3856ad364e35~amd64~~10.0.1.3
(w) CBS Watchlist Package Missing 0x80070490 Microsoft-Windows-Server-Features-Package-AutoMerged-onecore~31bf3856ad364e35~amd64~~0.0.0.0 Package_2443_for_KB4048953~31bf3856ad364e35~amd64~~10.0.1.3
(w) CBS Watchlist Package Missing 0x80070490 Microsoft-Windows-Server-Features-WOW64-Package-AutoMerged-onecoreuap~31bf3856ad364e35~amd64~~0.0.0.0 Package_2442_for_KB4048953~31bf3856ad364e35~amd64~~10.0.1.3
(w) CBS Watchlist Package Missing 0x80070490 Microsoft-Windows-ServerCore-SKU-Foundation-onecore-Package~31bf3856ad364e35~amd64~~0.0.0.0 Package_2443_for_KB4048953~31bf3856ad364e35~amd64~~10.0.1.3

Summary:
Operation: Detect only
Operation result: 0x0
Last Successful Step: CSI store detection completes.
Total Detected Corruption: 15
CBS Manifest Corruption: 0
CBS Metadata Corruption: 15
CSI Manifest Corruption: 0
CSI Metadata Corruption: 0
CSI Payload Corruption: 0
Total Repaired Corruption: 0
CBS Manifest Repaired: 0
CSI Manifest Repaired: 0
CSI Payload Repaired: 0
CSI Store Metadata refreshed: True

I hope you can help me solve his issue :-)

Kind regards,
Raymond
 

Attachments

Also tried to correct the errors by running DISM.exe /Online /Cleanup-Image /RestoreHealth /Source: and having the source point to another server which has been installed at around the same date. That server should have been receiving updates in the same way as the problematic one so I hoped it would find the source files there. Unfortunately, I get the error they could not be found.
 
Hi and welcome to Sysnative,

  • Open the Start menu of Windows and type the command CMD
  • When you see Command Prompt on the list, right-click on it and select Run as administrator.
  • When command prompt opens, copy and paste the following command into it, then press enter.
Code: 
wusa /uninstall /KB:4048953
  • Let me know if it says it was successful or if there are any errors. Or take a screenshot of the command prompt window and paste it into your next reply.
 
Hi,
I ran the command but it doesn't finish. I get a pop-up stating update KB4048953 isn't installed on this computer.

Capture.JPG
 
Hi,

Download the
577bf0efb8088-FRST.png
Farbar Recovery Scan Tool and save it to your Desktop:

Download the 64 bit version: - Farbar Recovery Scan Tool Link
  • Open the startmenu and type the command cmd.
  • After you find the Command Prompt, right click on it and select Run as Administrator.
  • Copy and paste the following into the Command Prompt and press enter.
Code: 
reg load HKLM\COMPONENTS C:\WINDOWS\SYSTEM32\CONFIG\COMPONENTS
Right-click on the file FRST64.exe and choose Run as administrator.
  • Copy and paste the following (code) into the Search box and click the Search Registry button.
Code: 
KB4048953
  • When the scan is complete, a message will display that SearchReg.txt is saved in the same folder FRST was started from.
  • Post the logfile SearchReg.txt as attachment in your next reply.
 
Start the
577bf0efb8088-FRST.png
Farbar Recovery Scan Tool again.

Warning: This script was written specifically for this system. Do not run this script on another system.
  • Download the attachment fixlist.txt and save it to your desktop.
  • Right-click on FRST.exe and select "Run as administrator".
  • Press the Fix button.
  • If for some reason the tool needs a restart, please make sure you let the system restart normally.
  • When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
  • Post the logfile Fixlog.txt as attachment in your next reply.
 

Attachments

Yes, all the references to KB4048953 have been removed.

Click the Start button and in the search box, type Command Prompt
When you see Command Prompt on the list, right-click on it and select Run as administrator.
When command prompt opens, copy and paste the following command and press enter.
Code: 
DISM /online /cleanup-image /RestoreHealth
Take a screenshot of the commandprompt window and paste it into your next reply.
 
This looks good, please run Windows Update again and let me know the result. If it fails attach a new copy of the CBS log.
 
Unfortunately, Windows Update is throwing me error 0x80073712. I've attached the CBS.log
There are a lot of errors regarding CBS Watchlist Package Missing, Package_for_RollupFix~31bf3856ad364e35~amd64~~14393.1884.1.3

Edit: iI get the error while trying to install 2022-03 Onderhoudsstackupdate voor Windows Server 2016 voor op x64 gebaseerde systemen (KB5011570)
 

Attachments

Last edited:
These are just warnings, in most cases you can ignore them. The problem is related to the following error messages:

Rich (BB code): 
2022-05-16 13:08:44, Error                 CSI    00000088@2022/5/16:11:08:44.403 (F) onecore\base\wcp\componentstore\storelayout.cpp(2617): Store corruption detected in function ComponentStore::CRawStoreLayout::FetchManifestContent expression: 0
  MissingFileSystemResource on resource '\winsxs\manifests\amd64_microsoft-windows-servicingstack-admin_31bf3856ad364e35_10.0.14393.4227_none_343e8a4c661ab690.manifest'[gle=0x80004005]
2022-05-16 13:08:44, Info                  CBS    Not able to add file C:\Windows\winsxs\manifests\amd64_microsoft-windows-servicingstack-admin_31bf3856ad364e35_10.0.14393.4227_none_343e8a4c661ab690.manifest: to Windows Error Report. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]

2022-05-16 13:07:50, Error                 CSI    00000082@2022/5/16:11:07:50.322 (F) onecore\base\wcp\componentstore\versionedindex.cpp(3705): Store corruption detected in function ComponentStore::CRawStoreLayout::CheckFamilyIndexForDeadWinnerComponent expression: (null)
  MissingWinningComponentKey on resource 'x86_microsoft-windows-s..sformers-shell-core_31bf3856ad364e35_10.0.14393.4227_none_ea51058d41fc41ea'[gle=0x80004005]

Upload your COMPONENTS hive.
  • Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
  • Please copy this file to your desktop.
  • Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
  • Right-click on this file on your desktop and select Send To > Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
  • If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.
 
If you are not able to reboot the server, you can use the following command to unload the COMPONENTS hive to post a copy of it.

Code: 
reg unload HKLM\COMPONENTS
 
Warning: This fix was written specifically for this system. Do not run this fix on another system.
  • Save any work you have open, and close all programs.
  • Download the attachment SFCFix.zip and save it to your desktop.
  • Drag the SFCFix.zip file over the SFCFix.exe executable and release it.
6190d993a26f3-SFCFix-Zip-Eng.gif

  • SFCFix will launch, let it complete.
  • Once done, a file will appear on your desktop, called SFCFix.txt.
  • Post the logfile (SFCFix.txt) as attachment in your next reply.
 

Attachments

Please run Windows Update again and let me know the resiult. If it fails attach a new copy of the CBS log.
 
Follow these instructions to install an update with DISM.
  • Open the Start menu of Windows and type CMD.
  • When you see Command Prompt on the list, select the option Run as administrator.
  • Copy and paste the following command into it, and press enter. (Leave the CMD window open!)
Code: 
MD C:\WUTemp
  • Now, download the following update (KB5001078) to: C:\WUTemp - Or copy this file from the download directory to C:\WUTemp. (Important!)
    Downloadlink: KB5001078
  • Copy and paste the following commands one at a time into the command prompt and press enter after each.
Code: 
CD C:\WUTemp
EXPAND.exe windows10.0-kb5001078-x64_6bdd193b6f54fa8d068f031775b1932e26703f73.msu -f:* C:\WUTemp
DISM.exe /Online /Add-Package /PackagePath:C:\WUtemp\Windows10.0-KB5001078-x64.cab
  • Let me know if it says it was successful or if there are any errors. Or take a screenshot of the command prompt window and paste it into your next reply.
 
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