Windows Server 2016 Standard - Version 1607 (14393.7876)

[ESnapp]

I've run into issues deploying KB5055521 where it's reverting changes after the first reboot. I ran SFC, CHKDSK, and DISM. As well as the recommended component scanner.

SFC output showed no corruption, but DISM comes back with "Error 1734 array out of bounds".

Any help would be greatly appreciated, thanks!

 

[Windows Update Bot]

Hi @ESnapp,

Welcome to Sysnative Forums!

If you haven't already, please review the posting instructions here, and attach the requested log files. Without log files, our helpers will not be able to assist, and this will slow down fixing your machine.

If logs have been already been provided, our team of volunteers will analyse the provided log files to build a fix for your system. Please be aware that this may take several days from your initial post, due to the high volume of threads that we receive.


- Sysnative Windows Update Team

 

[PeterJ]

Hello and welcome,

Remove Update Manually

1. Right-Click the Start button and click Command Prompt (Admin) on the list.
2. When command prompt opens, copy and paste the following command into it, then press enter.
   wusa /uninstall /KB:5028169
   
3. Let me know if it says it was successful or if there are any errors.

 

[ESnapp]

Got an error, "The update KB5028169 is not installed on this computer."

 

[PeterJ]

Ok. Please do following.

FRST Registry Search

1. Click the Start button and in the search box, type CMD
2. When you see cmd.exe on the list, right-click on it and select Run as administrator.
3. When command prompt opens, copy and paste the following command into it, press enter afterwards.
   

   REG LOAD HKLM\COMPONENTS C:\Windows\System32\config\COMPONENTS

   
   Note: This loads your components hive which is what we want. Please keep the command prompt window open while you perform the remaining steps. You can minimize it if you wish but keep it open.
4. Download the Farbar Recovery Scan Tool and save it to your Desktop:
   64-bit: Downloading Farbar Recovery Scan Tool
   Note: Your antivirus program may report FRST incorrectly as an infection. If so, disable the real-time protection when downloading and running FRST.
5. Right-click on the file FRST64.exe and choose Run as administrator.
6. Copy and paste KB5028169 into the Search box and click the Search Registry button.
7. When the scan is complete, a message will display that 'SearchReg.txt' is saved in the same folder FRST was started from. Notepad will open this file also. Close Notepad and attach the file 'SearchReg.txt' to your next reply.
8. You may close any remaining open windows now.

 

[ESnapp]

Here it is, as a note this took ~30 minutes to run rather than the ~10 it was talking about. Not sure if that's a sign of something.

 

[PeterJ]

as a note this took ~30 minutes to run rather than the ~10 it was talking about. Not sure if that's a sign of something.

Nothing to worry about. The ~10 minutes is just a prediction. With all scanning and fixing tools, be patient and let them do it's job.

Step 1:
Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.

1. Download the attachment fixlist.txt and save it to your desktop.
2. Right-click on FRST64.exe and select "Run as administrator".
3. Press the Fix button.
4. The tool will now process fixlist.txt.
5. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
6. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
7. Attach the logfile Fixlog.txt to your next reply.

Step 2:
Restart the machine.
Run the command Dism /Online /Cleanup-Image /RestoreHealth in an elevated commandprompt and report the result.
If it fails, copy the file C:\Windows\Logs\CBS\cbs.log to your desktop.
Zip the copied file and attach the zipped cbs.log to your next reply.

 

[ESnapp]

I ran the fix yesterday and then the machine restarted overnight. Today I was able to get through a full "Dism /Online /Cleanup-Image /RestoreHealth" without getting the array out of bounds error.
I've re-installed the update that was failing, but I won't know if it succeeds until the machine reboots again, so I'll check back in on Monday with either a success or a failure.
Thanks for all the help.

 

[PeterJ]

Great. Please report the result when done.