Windows Server 2016 Standard - Version 10.0.14393 Build 14393

E

ESnapp

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Joined
Jun 4, 2025
Posts
13
Previous update KB5055521 installed after help on this post, but now update KB5058383 is experiencing a similar failure, install completes to second restart roughly 70% and then reverts, no corruption detected with SFC / component scanner and DISM runs successfully without fixing the issue.
Any help would be appreciated, thanks.
 

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Hi @ESnapp,

Welcome to Sysnative Forums!

If you haven't already, please review the posting instructions here, and attach the requested log files. Without log files, our helpers will not be able to assist, and this will slow down fixing your machine.

If logs have been already been provided, our team of volunteers will analyse the provided log files to build a fix for your system. Please be aware that this may take several days from your initial post, due to the high volume of threads that we receive.


- Sysnative Windows Update Team
 
Hello,

Provide the Components Hive
1. Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
2. Please copy this file to your desktop.
Note: If you receive an error that this file is in-use, simply reboot your computer and try again. Note: If you find that you need to reboot and are unable to because this is a server then try Option#2 below.
3. Right-click on this file on your desktop and select Send To...Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
4. The file will likely be too large to upload here so please upload to Gofile or WeTransfer and just provide the link here.

Option#2 (only if you are unable to follow the previous instructions)

  • Please download the Freeware RegBak from here: Acelogix Software - Download products
     You will find it at the bottom of the page that the link brings you to.
  • Go ahead and install this program and accept all the defaults. After the last install screen the program should open.
  • Click the New Backup button. Accept the defaults and simply click Start.
  • When it says Finished successfully, click the Close button.
  • This will bring you back to the main screen of the program. You will see one entry in this list with the date that you did it. Right-click on this line-item and select Explore Backup...
  • This will bring you into the folder where the backup was made. You should see a Users folder and a Windows folder along with a couple other files. Double-click on the Windows folder to open it. Then open the System32 folder and then config folder. You should see around 6 files in here, one of which is named COMPONENTS.
  • Copy the COMPONENTS file to your Desktop. If the COMPONENTS file does not exist, please fetch it instead from C:\Windows\System32\config\COMPONENTS.
  • Now right-click on the COMPONENTS file that is on your desktop and select Send to > Compressed (zipped) folder.
  • Then please upload the zip file (COMPONENTS.zip) to your favourite file sharing website (it will be too big to upload here). Examples of services to upload to are Gofile or WeTransfer and then just provide the link in your reply.
  • You can close any open windows you have as well as the RegBak program now.
 
Step 1:
Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.
  1. Download the Farbar Recovery Scan Tool and save it to your Desktop:
    64-bit: Downloading Farbar Recovery Scan Tool
    Note: Your antivirus program may report FRST incorrectly as an infection. If so, disable the real-time protection when downloading and running FRST.
  2. Download the attachment fixlist.txt and save it to your desktop.
  3. Right-click on FRST64.exe and select "Run as administrator".
  4. Press the Fix button.
  5. The tool will now process fixlist.txt.
  6. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  7. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
  8. Attach the logfile Fixlog.txt to your next reply.

Step 2:
Restart the machine.
Run the command sfc /scannow in an elevated commandprompt and report the result.
If it fails, copy the file C:\Windows\Logs\CBS\cbs.log to your desktop.
Zip the copied file and attach the zipped cbs.log to your next reply.
 

Attachments

Fix ran through fine yesterday afternoon. I had to wait for overnight to restart but SFC just came back with no integrity violations found. I'll attempt the install today and see if after reboot it's installed correctly. Thanks for all your help, do you have any insight on what could be causing this to happen back to back like this?
 

Attachments

Either KB5028169 wasn't installed properly or remnants of it caused the issue.

Follow the instructions below to cleanup the tools and logfiles used in this thread.
Rename the file FRST64.exe to uninstall.exe and run it. This will remove all files and folders created by FRST and the tool itself.
Reboot the machine to complete.
You may remove all other tools and log files.

Take care.
 
Try to install KB5058383 immediately after a restart of the machine.
Does that help ?
If not, disconnect the machine from the network during the installation of KB5058383.
Please report the result.
 
Sorry for the delay, I've tried both of these and neither seemed to fix the issue. I went through and ran additional SFC and DISM sessions and when trying "Dism.exe /online /Cleanup-Image /StartComponentCleanup" I was able to provoke another error getting the result "Error: 2". I've included another copy of the CBS folder.
 

Attachments

Attach the file C:\Windows\Logs\dism\dism.log to your next reply.
 
Run the command Dism.exe /Online /Cleanup-Image /AnaLyzeComponentStore in an elevated commandprompt and report the result.
If it fails, provide a screenshot of the result and copy the file C:\Windows\Logs\CBS\cbs.log to your desktop.
Zip the copied file and attach the zipped cbs.log to your next reply.
 
Ok.
Run the command Dism.exe /Online /Cleanup-Image /StartComponentCleanup in an elevated commandprompt and report the result.
If it fails, provide a screenshot of the result and copy the file C:\Windows\Logs\CBS\cbs.log to your desktop.
Zip the copied file and attach the zipped cbs.log to your next reply.
 
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