[SOLVED] Windows Server 2016 Standard: Dism, sfc and Windows Update not working.

AdryGR

Member
Joined
Jun 23, 2025
Posts
33
Good evening everyone and sorry for my English. I am Italian. I have a Server with Windows 2016 Standard edition with Windows update problems. I tried "dism" with various options but it always comes out with an error and not even sfc works. I insert the cbs.log and Componentscanner.txt and hope someone can help me. Ho tentato anche una reinstallazione in place but is not possibile. Thanks in advance. I'm desperate!
 

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Hi @AdryGR,

Welcome to Sysnative Forums!

If you haven't already, please review the posting instructions here, and attach the requested log files. Without log files, our helpers will not be able to assist, and this will slow down fixing your machine.

If logs have been already been provided, our team of volunteers will analyse the provided log files to build a fix for your system. Please be aware that this may take several days from your initial post, due to the high volume of threads that we receive.


- Sysnative Windows Update Team
 
Hello and welcome,

Collect Services:
1. Right-click the Start button and click Command Prompt (administrator).
2. A User Account Control dialog may come up asking for approval. If it does go ahead and allow.
3. A command prompt window will open. Copy and paste the following into the command-prompt and hit enter.
wmic service get name,displayname,pathname,startmode,exitcode > "%USERPROFILE%\desktop\services.txt"
4. After the command runs there will be a file on your desktop named services.txt.
5. Attach this file to your next reply.
 
Right-click the Start button and click Command Prompt (administrator).
Copy and paste the following command into the command prompt and press enter.
Code:
sc qc TrustedInstaller
When completed provide a screenshot of the command prompt window.
 
Copy and paste the following command into the command prompt and press enter.
sc config trustedinstaller start= auto
When completed, copy and paste the following command into the command prompt and press enter.
net start trustedinstaller
When completed provide a screenshot of the command prompt window.
 
Please translate the result of the second command into English.
 
Unfortunately, even though the "trusted installer" service starts correctly, sfc, dism and windows update are still not worked
 
Right-click the Start button and click Command Prompt (administrator).
Copy and paste the following command into the command prompt and press enter.
reg export HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\TrustedInstaller > 1.txt
When completed a file called 1.txt will saved in the current folder.
Attach that file to your next reply.
 
Right-click the Start button and click Command Prompt (administrator).
Copy and paste the following command into the command prompt and press enter.
reg export HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\TrustedInstaller > 1.txt
When completed a file called 1.txt will saved in the current folder.
Attach that file to your next reply.
syntax error
 
Step 1:
Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.

Download the attachment and extract it.
Open the extracted folder, double-click the file regfix.reg.
When prompted allow to change the registry settings.
Report the result.

Step 2:
Restart the machine.
Try to run the command sfc /scannow in an elevated commandprompt and report the result.
If it fails, copy the file C:\Windows\Logs\CBS\cbs.log to your desktop.
Zip the copied file and attach the zipped cbs.log to your next reply.
 

Attachments

Good evening, I tried to do as you told me, but when I try to import the registry file I get this error: "Regedit Error: Some keys are open by the system or other processes, or you have insufficient privileges to perform this operation." The user I am using is Administrator.
 
Restart the machine and try again.
 
I managed to import the registry change, changing the permissions to the "trustedinstaller" key
I rebooted and ran sfc /scannow. Unfortunately I get the same error: "windows resource protection could not start the repair service"
 
Perform the instructions in message #13 again to verify the fix.
Attach a fresh copy of the file C:\Windows\Logs\CBS\cbs.log also.
 

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