Windows Server 2016 is failing Windows Updates with the Error 0X80080008

S

syslog232

Contributor
Joined
Dec 5, 2024
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46
Hello Sysnative Support,

Windows Update service is stopping , Killed the task and restarted the service but when run Windows Updates it fails with the following error and the windows update service shows as stopping.

"There were some problems installing updates, but we'll try again later. If you keep seeing this and want to search the web or contact support for information, this may help: (0x80080008)"

This started happening about a month ago. I have executed Sfc /scannow and Dism Restore health commands and they were completed successfully but the issue is not resolved.

Ran the component scanner and compressed the CBS folder and uploaded here. Ran out of options and looking for assistance here at Sysnative forum.
Any help is much appreciated.
Thank You.
 

Attachments

Hi @syslog232,

Welcome to Sysnative Forums!

If you haven't already, please review the posting instructions here, and attach the requested log files. Without log files, our helpers will not be able to assist, and this will slow down fixing your machine.

If logs have been already been provided, our team of volunteers will analyse the provided log files to build a fix for your system. Please be aware that this may take several days from your initial post, due to the high volume of threads that we receive.


- Sysnative Windows Update Team
 
Hi Sysnative support,

I know it takes a while before I get a response but just making sure that my request is still active.
Thank you for your support.
 
Hello and welcome,

Step 1:
Right-click on the Start button and click Run.
Typ POWERSHELL in the input field, then click OK.
A blue window appears.
Typ in the blue window Get-WindowsUpdateLog and press the enter key.
Some text will appear in the blue window. Wait for the message "WindowsUpdate.log written to C:\Users\<username>\Desktop\WindowsUpdate.log".
Close the blue window.
Attach the file C:\Users\<username>\Desktop\WindowsUpdate.log to your next reply.
Note: if the file is too big to upload to your next reply please upload via a service such as Gofile or WeTransfer and just provide the download link.

Step 2:
1. Right-click the Start button and click Command Prompt (administrator).
2. A User Account Control dialog may come up asking for approval. If it does go ahead and allow.
3. A command prompt window will open. Copy and paste the following into the command-prompt and hit enter.
wmic service get name,displayname,pathname,startmode,exitcode > "%USERPROFILE%\desktop\services.txt"
4. After the command runs there will be a file on your desktop named services.txt.
5. Attach this file to your next reply.
 
Hi,

I will follow the steps to get the windowsupdate.log and services.txt files and upload to this forum.

Thanks.
 
FRST Scan:
  1. Download the Farbar Recovery Scan Tool and save it to your Desktop:
    64-bit: Downloading Farbar Recovery Scan Tool
    Note: Your antivirus program may report FRST incorrectly as an infection. If so, disable the real-time protection when downloading and running FRST.
  2. Download the attachment fixlist.txt and save it to your desktop.
  3. Right-click on FRST64.exe and select "Run as administrator".
  4. Press the Fix button.
  5. The tool will now process fixlist.txt.
  6. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
  7. Attach the logfile Fixlog.txt to your next reply.
 

Attachments

Lets have a more closer look at this machine.

FRST Scan:
  1. Right-click on FRST64.exe and select "Run as administrator".
    Note: Your antivirus program may report FRST incorrectly as an infection. If so, disable the real-time protection when downloading and running FRST.
  2. Note: Ensure that the Addition.txt check box is checked at the bottom of the form within the Optional Scan area.
  3. Press the Scan button.
  4. Please wait for the tool to finish. It will produce two logfiles called FRST.txt and Addition.txt in the same directory the tool is run from (which should be the desktop)
  5. Post the logfiles FRST.txt and Addition.txt as attachment in your next reply.
 
Step 1: Update Java
Open this web page to download the latest version. Click 1 of 3 available download links.
Run the downloaded installer.
Warning: You may get a choice to install additional software and/or allow to change your browser settings. Uncheck all that!
If you get a pop-up saying "Out-of-date Java versions detected.", click Uninstall>. This will remove the outdated Java versions.

Step 2:
Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.
  1. Download the attachment fixlist.txt and save it to your desktop.
  2. Right-click on FRST64.exe and select "Run as administrator".
  3. Press the Fix button.
  4. The tool will now process fixlist.txt.
  5. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  6. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
  7. Attach the logfile Fixlog.txt to your next reply.
 

Attachments

I will follow the steps and attach the Fixlog.txt. I might do it after hours since it might reboot the server. I will keep you updated.
Thanks.
 
The Windows Update server was running when the fix was executed.
Check Windows Update and provide a screenshot of the result and available updates if any.
 
Update failed with the errors. Attached is the screenshot of the errors.
 

Attachments

  • Screenshot -Failed Update -2025-06-10 152738.webp
    Screenshot -Failed Update -2025-06-10 152738.webp
    36.2 KB · Views: 2
Copy the file C:\Windows\Logs\CBS\cbs.log to your desktop.
Zip the copied file and attach the zipped cbs.log to your next reply.
 
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