Windows Server 2016 - Error 0x80073701 Installing updates or Windows server roles.

Fris86 · Apr 14, 2019

When I try to install the Windows Server Backup role or install Windows Updates i get this error 0x80073701. Checking the CBS.log I see this :

2019-03-25 21:38:06, Error CSI 00000009 (F) STATUS_SXS_ASSEMBLY_MISSING #41955# from CCSDirectTransaction::OperateEnding at index 0 of 1 operations, disposition 2[gle=0xd015000c]

2019-03-25 21:38:06, Error CSI 0000000a (F) HRESULT_FROM_WIN32(ERROR_SXS_ASSEMBLY_MISSING) #41803# from Windows::ServicingAPI::CCSITransaction::ICSITransaction_PinDeployment(Flags = 0, a = Microsoft-Windows-BLB-Deployment-LanguagePack, version 10.0.14393.0, arch amd64, culture [l:5]'ko-KR', nonSxS, pkt {l:8 b:31bf3856ad364e35}, cb = (null), s = (null), rid = 'Microsoft-Windows-BLB-Package~31bf3856ad364e35~amd64~ko-KR~10.0.14393.0.WindowsServerBackup', rah = (null), manpath = (null), catpath = (null), ed = 0, disp = 0)[gle=0x80073701]

It appears there is an issue with the Korean language pack, but I'm not sure how to fix this. I've done SFC scans and reset the Windows Update Catalogs. Reinstalling and removing the KR language pack doesn't help either. The only language pack I want at the end is the English pack.

There is another thread on this forum that seems to have solved this issue, but the fix seems specific to their language pack. Here is the thread: [SOLVED] - Error 0x80073701 w/Windows Update & New Roles/Features Add (Win Server 2016)

Any help would be greatly appreciated.

Sysnative Windows Update · Apr 15, 2019

Hello and welcome!

This is an extremely complex error to resolve, so be patient, please

Step#1 - Capture Process Monitor Trace
1. Download and run Process Monitor. Leave this running while you perform the next steps.
2. Go ahead and attempt to install the role.
3. Stop Process Monitor as soon as the it fails. You can simply do this by clicking the magnifying glass on the toolbar as shown below.

4. Select the File menu...Save... and save the file to your desktop. This is likely the default location. The name (unless changed) will be LogFile.PML. This is fine.
5. Zip up and attach the LogFile.PML file as well as your CBS.log

Fris86 · Apr 15, 2019

Files were too big, but here's a Onedrive link.

LogFile.PML

CBS

Fris86 · Apr 15, 2019

Hmm well this is the error now when I try to install the role/feature.

Install-WindowsFeature : The request to add or remove features on the specified server failed.
Installation of one or more roles, role services, or features failed.
The source files could not be found.
Use the "Source" option to specify the location of the files that are required to restore the feature. For more
information on specifying a source location, see Configure a Windows Repair Source. Error: 0x800f081f
At line:1 char:1
+ Install-WindowsFeature windows-server-backup
+ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
+ CategoryInfo : InvalidOperation: (@{Vhd=; Credent...Name=localhost}

SObject) [Install-WindowsFeature],
Exception
+ FullyQualifiedErrorId : DISMAPI_Error__Failed_To_Enable_Updates,Microsoft.Windows.ServerManager.Commands.AddWind
owsFeatureCommand

Fris86 · Apr 17, 2019

Any luck with the logs?

Sysnative Windows Update · Apr 18, 2019

Yup, sorry for the delay. I'm setting up a specialized VM :)

Sysnative Windows Update · Apr 20, 2019

Unfortunately, this is going to have to wait until after the holidays. My apologies.

Fris86 · Apr 20, 2019

No problem. Thanks for the heads up.

Sysnative Windows Update · Apr 23, 2019

Hi!

Okay, I've started working on this:

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Download SFCFix.exe (by niemiro) and save this to your Desktop.
Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
Save any open documents and close all open windows.
On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
SFCFix will now process the script.
Upon completion, a file should be created on your Desktop: SFCFix.txt.
Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.

Fris86 · Apr 23, 2019

Code:

SFCFix version 3.0.1.0 by niemiro.
Start time: 2019-04-23 18:54:04.128
Microsoft Windows Server 10 Build 14393 - amd64
Using .zip script file at C:\Users\Administrator\Desktop\SFCFix.zip [0]




PowerCopy::
Successfully took permissions for file or folder C:\Windows\Servicing\Packages

Successfully copied file C:\Users\Administrator\AppData\Local\niemiro\Archive\Packages\amd64_microsoft-windows-b..gine-main.resources_31bf3856ad364e35_10.0.14393.0_ko-kr_c9b5b7c7f05c89c7.manifest to C:\Windows\Servicing\Packages\amd64_microsoft-windows-b..gine-main.resources_31bf3856ad364e35_10.0.14393.0_ko-kr_c9b5b7c7f05c89c7.manifest.
Successfully copied file C:\Users\Administrator\AppData\Local\niemiro\Archive\Packages\amd64_microsoft-windows-b..roxy-main.resources_31bf3856ad364e35_10.0.14393.0_ko-kr_81d11850dc73d170.manifest to C:\Windows\Servicing\Packages\amd64_microsoft-windows-b..roxy-main.resources_31bf3856ad364e35_10.0.14393.0_ko-kr_81d11850dc73d170.manifest.
Successfully copied file C:\Users\Administrator\AppData\Local\niemiro\Archive\Packages\amd64_microsoft-windows-blb-cli-main.resources_31bf3856ad364e35_10.0.14393.0_ko-kr_f472f60557429b21.manifest to C:\Windows\Servicing\Packages\amd64_microsoft-windows-blb-cli-main.resources_31bf3856ad364e35_10.0.14393.0_ko-kr_f472f60557429b21.manifest.
Successfully copied file C:\Users\Administrator\AppData\Local\niemiro\Archive\Packages\amd64_microsoft-windows-spp-main.resources_31bf3856ad364e35_10.0.14393.0_ko-kr_c063cae820308d91.manifest to C:\Windows\Servicing\Packages\amd64_microsoft-windows-spp-main.resources_31bf3856ad364e35_10.0.14393.0_ko-kr_c063cae820308d91.manifest.

Successfully restored ownership for C:\Windows\Servicing\Packages
Successfully restored permissions on C:\Windows\Servicing\Packages
PowerCopy:: directive completed successfully.




Successfully processed all directives.
SFCFix version 3.0.1.0 by niemiro has completed.
Currently storing 1 datablocks.
Finish time: 2019-04-23 18:54:13.149
Script hash: l87mhHOnRaZqQ6OMf34oOp3GasqH8k04XP8SVSAQYgY=
----------------------EOF-----------------------

Sysnative Windows Update · Apr 24, 2019

Please retry the role again and attach CBS.log.

Fris86 · Apr 24, 2019

It failed. Here is the log

Fris86 · Apr 24, 2019

Well that looks like progress. I just looked through the CBS.log and didn't see anything referencing the KR language pack. Unless I missed it.

Sysnative Windows Update · Apr 24, 2019

2019-04-24 05:47:42, Info CBS Not able to add SCM.EVM to Windows Error Report. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2019-04-24 05:47:42, Error CSI 00000009 (F) STATUS_SXS_ASSEMBLY_MISSING #2005# from CCSDirectTransaction::OperateEnding at index 0 of 1 operations, disposition 2[gle=0xd015000c]
2019-04-24 05:47:42, Error CSI 0000000a (F) HRESULT_FROM_WIN32(ERROR_SXS_ASSEMBLY_MISSING) #1853# from Windows::ServicingAPI::CCSITransaction::ICSITransaction_PinDeployment(Flags = 0, a = Microsoft-Windows-BLB-Deployment-LanguagePack, version 10.0.14393.0, arch amd64, culture [l:5]'ko-KR', nonSxS, pkt {l:8 b:31bf3856ad364e35}, cb = (null), s = (null), rid = 'Microsoft-Windows-BLB-Package~31bf3856ad364e35~amd64~ko-KR~10.0.14393.0.WindowsServerBackup', rah = (null), manpath = (null), catpath = (null), ed = 0, disp = 0)[gle=0x80073701]
2019-04-24 05:47:42, Info CBS Failed to pin deployment while resolving Update: Microsoft-Windows-BLB-Package~31bf3856ad364e35~amd64~ko-KR~10.0.14393.0.WindowsServerBackup from file: (null) [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
2019-04-24 05:47:42, Info CBS Failed to bulk stage deployment manifest and pin deployment for package:Microsoft-Windows-BLB-Package~31bf3856ad364e35~amd64~ko-KR~10.0.14393.0 [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
2019-04-24 05:47:42, Info CBS CommitPackagesState: Started persisting state of packages
2019-04-24 05:47:42, Info CBS CommitPackagesState: Completed persisting state of packages
2019-04-24 05:47:42, Info CSI 0000000b@2019/4/24:10:47:42.709 CSI Transaction @0x29f90c8fd80 destroyed
2019-04-24 05:47:42, Info CBS Perf: Resolve chain complete.
2019-04-24 05:47:42, Info CBS Failed to resolve execution chain. [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
2019-04-24 05:47:42, Error CBS Failed to process single phase execution. [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
2019-04-24 05:47:42, Info CBS WER: Generating failure report for package: Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~10.0.14393.0, status: 0x80073701, failure source: Resolve, start state: Installed, target state: Installed, client id: DISM Package Manager Provider
2019-04-24 05:47:42, Info CBS Not able to query DisableWerReporting flag. Assuming not set... [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2019-04-24 05:47:42, Info CBS Added C:\Windows\Logs\CBS\CBS.log to WER report.

I am going to need a ProcMon capture :)

Fris86 · Apr 24, 2019

Oh I guess I missed that error. I'm working on this on off hours so I'll send you the ProcMon capture this evening.

Fris86 · Apr 24, 2019

ProcMon Log

Here it is.

Fris86 · Apr 30, 2019

Are those logs sufficient?

Sysnative Windows Update · Apr 30, 2019

Yes, they are.

Sysnative Windows Update · May 1, 2019

Is Hyper-V enabled on the Server?

Fris86 · May 1, 2019

Yes it is

Windows Server 2016 - Error 0x80073701 Installing updates or Windows server roles.

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