Windows Server 2016 - DISM error 1734 - the array bounds are invalid. Windows Update doesn't work.

T

Tomek

Member
Joined
May 24, 2025
Posts
12
Hello everyone,

I've got a problem with windows update on one of my servers. Tried to solve this by myselft, but I'm stuck.

When I try to repair DISM I get en error.

DISM /Online /Cleanup-Image /RestoreHealth

Deployment Image Servicing and Management tool
Version: 10.0.14393.4169

Image Version: 10.0.14393.4169

[===========================95.4%======================= ]
Error: 1734

The array bounds are invalid.

Can you please give me some pointers what can I do to solve this?

I'm attaching DISM and CBS log.

Thanks a lot and best regards,
Tomek
 

Attachments

Hi @Tomek,

Welcome to Sysnative Forums!

If you haven't already, please review the posting instructions here, and attach the requested log files. Without log files, our helpers will not be able to assist, and this will slow down fixing your machine.

If logs have been already been provided, our team of volunteers will analyse the provided log files to build a fix for your system. Please be aware that this may take several days from your initial post, due to the high volume of threads that we receive.


- Sysnative Windows Update Team
 
Hello and welcome,

Remove Update Manually
  1. Right-Click the Start button and click Command Prompt (Admin) on the list.
  2. When command prompt opens, copy and paste the following command into it, then press enter.
    wusa /uninstall /KB:5005043
  3. Let me know if it says it was successful or if there are any errors.
 
Hey thanks for your tip,

When I tried that I get an information that this KB is not installed.

BR,
Tomek


IMG_9753.webp
 
FRST Registry Search
  1. Click the Start button and in the search box, type CMD
  2. When you see cmd.exe on the list, right-click on it and select Run as administrator.
  3. When command prompt opens, copy and paste the following command into it, press enter afterwards.
    Code: 
    REG LOAD HKLM\COMPONENTS C:\Windows\System32\config\COMPONENTS

    Note: This loads your components hive which is what we want. Please keep the command prompt window open while you perform the remaining steps. You can minimize it if you wish but keep it open.
  4. Download the Farbar Recovery Scan Tool and save it to your Desktop:
    64-bit: Downloading Farbar Recovery Scan Tool
    Note: Your antivirus program may report FRST incorrectly as an infection. If so, disable the real-time protection when downloading and running FRST.
  5. Right-click on the file FRST64.exe and choose Run as administrator.
  6. Copy and paste KB5005043 into the Search box and click the Search Registry button.
  7. When the scan is complete, a message will display that 'SearchReg.txt' is saved in the same folder FRST was started from. Notepad will open this file also. Close Notepad and attach the file 'SearchReg.txt' to your next reply.
  8. You may close any remaining open windows now.
 
Step 1:
Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.
  1. Download the attachment fixlist.txt and save it to your desktop.
  2. Right-click on FRST64.exe and select "Run as administrator".
  3. Press the Fix button.
  4. The tool will now process fixlist.txt.
  5. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  6. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
  7. Attach the logfile Fixlog.txt to your next reply.

Step 2:
Restart the machine.
Run the command sfc /scannow in an elevated commandprompt and report the result.
If it fails, copy the file C:\Windows\Logs\CBS\cbs.log to your desktop.
Zip the copied file and attach the zipped cbs.log to your next reply.
 

Attachments

Hey,

sfc /scannow looks ok

>sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

BR,
Tomek
 
Hey,

do errors in sfc and dism, but I cannot install updates on this server. It stucks at 5%.

1748266301327.webp

Any other hints what to do next?

Regards,
Tomek
 
Leave the update process running for at least 4 hours.
If it remains stuck, try to restart the machine the normal way.
 
Looks like a time-out error.
Copy the file C:\Windows\Logs\CBS\cbs.log to your desktop.
Zip the copied file and attach the zipped cbs.log to your next reply.
 
Export registry as hive
  • Click on the Start button and in the search box, type regedit
  • When you see regedit on the list, right-click on it and select Run as administrator.
  • When regedit opens, using the left pane, navigate to the following registry key and select it by clicking on it once.
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing

  • Once selected, click File > Export....
  • Change the Save as type: to Registry Hive Files (*.*).
  • Name this file ComponentBasedServicing (with no file extension) and save it to your Desktop.
  • Right-click on the saved file and choose Send To -> Compressed (zipped) Folder.
  • Attach the .ZIP file to your next post.
  • If the file is too large to upload here, please upload to Gofile or WeTransfer and just provide the downloadlink here.
 
Remove Update Manually
  1. Right-Click the Start button and click Command Prompt (Admin) on the list.
  2. When command prompt opens, copy and paste the following command into it, then press enter.
    wusa /uninstall /KB:5039214
  3. Let me know if it says it was successful or if there are any errors.
 
Hello,
KB:5039214 was unistalled succesfully.
After restart I tried to update the system and now it stucks at 10% Preparing to install updated (before this it was stucked at 5%).

1749376618711.webp

Regards,
Tomek
 
Copy the file C:\Windows\Logs\CBS\cbs.log to your desktop.
Zip the copied file and attach the zipped cbs.log to your next reply.
 
FRST Registry Search
  1. Click the Start button and in the search box, type CMD
  2. When you see cmd.exe on the list, right-click on it and select Run as administrator.
  3. When command prompt opens, copy and paste the following command into it, press enter afterwards.
    Code: 
    REG LOAD HKLM\COMPONENTS C:\Windows\System32\config\COMPONENTS

    Note: This loads your components hive which is what we want. Please keep the command prompt window open while you perform the remaining steps. You can minimize it if you wish but keep it open.
  4. Right-click on the file FRST64.exe and choose Run as administrator.
  5. Copy and paste KB5039214 into the Search box and click the Search Registry button.
  6. When the scan is complete, a message will display that 'SearchReg.txt' is saved in the same folder FRST was started from. Notepad will open this file also. Close Notepad and attach the file 'SearchReg.txt' to your next reply.
  7. You may close any remaining open windows now.
 
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