[SOLVED] Windows server 2016 cumulative updates install but rollback after reboot

L

Lybra77

Active member
Joined
Jun 21, 2024
Posts
39
Hello,

After some days trying different things, I wa snot able to solve my issue.

the issue:

windows server 2016 in an hyper-v VM OS build 14393.5127

updates for servicing stack regularly installed, no issue on those, latest one from june installed.

Cumulative OS updates get installed without apparent errors but when rebooted it goes to 99% and then rollsback "undoing changes"

what I have done:

reset windows update (stopping services and renaming the needed folders)
done sfc /scannow --> no errors
done Dism /Online /Cleanup-Image /RestoreHealth --> opertion completed successfully
downloaded the june24,may24 and december23 cumulative udpates and tried manual install --> rollback on reboot
checked space on c: >9gb available
dism.exe /online /cleanup-image /startcomponentcleanup --> see attached log
stopped word wide web publishing service -->no changes
checked if other than defender antivisrus was installed --> no other antivirus
run the component scanner --> Windows Resource Protection did not find any integrity violations

this server is also SCCM server and it would be a pain in the sorry, I would like to avoid having to rebuild it, so any help is appreciated.

Thanks

Lybra
 

Attachments

Hi and welcome to Sysnative,

Step 1. Upload a copy of the CBS folder
  • Open Windows Explorer and browse to the C:\Windows\Logs folder.
  • Right-click on the CBS folder and choose Send to > Compressed (zipped) folder.
  • Now the message will appear, "Windows cannot create the Compressed (zipped) Folder here. Do you want it to be placed on the desktop instead?"
  • Click on the Yes button here.
653a64385d891-618e949e09fef-CBS-Folder.png

  • Attach the file CBS.zip to your next reply. If the file is too large to attach, upload the CBS.zip file to www.wetransfer.com and post the link in your next reply.


Step 2. Download and run SetupDiag from Microsoft
  • Download
    60e45c659164d-SetupDiag.png
    SetupDiag to your desktop.
  • Right-click on SetupDiag.exe and select Run as administrator.
  • When completed the following files are created: "Logs.zip, SetupDiag.exe.config and SetupDiagResults.log"
  • Attach SetupDiagResults.log and Logs.zip to your next reply.
 
Hello,

thanks for your help.

Sorry, I just uploaded the single CBS file, my mistake, here is the full zipped folder.

regarding the setupdiag, when launched it exits immediately and no files are generated, I tried do move it in a temp folder, but still same result...
Tried SetupDiag.exe /verbose /Output:C:\temp\ and got the attached file (it also generated another file named SetupDiag.exe.config)

hope these will help

L.
 

Attachments

Hi,

How many free space is available on this server?

Code: 
2024-06-21 16:48:43, Error                 CBS    Failed to process single phase execution. [HRESULT = 0x80070070 - ERROR_DISK_FULL]
 
Hello,

server has 13giga in C drive now but still same problem..

today I attempted also dism /online /cleanup-image /analyzecomponent store and dism /online /cleanup-image /startcomponentcleanup (this one give me error 2 the system cannot find the file specified )

attaching DISM logs

1719217738739-png.103641

Thanks

L.
 

Attachments

Rich (BB code): 
2024-06-24 09:18:10, Error                 DISM   DISM Package Manager: PID=8336 TID=9892 Failed processing package changes - CDISMPackageManager::StartComponentCleanupEx(hr:0x80070002)
2024-06-24 09:18:10, Error                 DISM   DISM Package Manager: PID=8336 TID=9892 Failed to start component cleanup. - CPackageManagerCLIHandler::ProcessCmdLine_CleanupImage(hr:0x80070002)
2024-06-24 09:18:10, Error                 DISM   DISM Package Manager: PID=8336 TID=9892 Failed while processing command cleanup-image. - CPackageManagerCLIHandler::ExecuteCmdLine(hr:0x80070002)
2024-06-24 09:18:10, Info                  DISM   DISM Package Manager: PID=8336 TID=9892 Further logs for online package and feature related operations can be found at %WINDIR%\logs\CBS\cbs.log - CPackageManagerCLIHandler::ExecuteCmdLine
2024-06-24 09:18:10, Error                 DISM   DISM.EXE: DISM Package Manager processed the command line but failed. HRESULT=80070002

Are you able to free up more space, at least 20 ~ 25 GB?

Please provide the latest CBS logs, the DISM log is not very helpful in such cases. Provide also a copy of the COMPONENTS hive.

Upload your COMPONENTS hive.
  • Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
  • Please copy this file to your desktop.
  • Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
  • Right-click on this file on your desktop and select Send To > Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
  • If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.
 
Please run the following DISM command again and post the result. If it fails attach a new copy of the CBS log.
Code: 
DISM /online /cleanup-image /RestoreHealth
 
Please run the following command only and copy and paste the result in your next post.
Code: 
DISM /online /cleanup-image /AnalyzeComponentStore
 
Let's see if the following command failes again with Error 2.
Code: 
DISM /online /cleanup-image /StartComponentCleanup
 
The Force knows why, but this time no error... quite curious to know what changed in the meantime :unsure:

1719222661074.png
 
Hmm, that's a good question? But how many free space is now available?
 
13GB , copying the june cumulative update (around 1,g Giga) waiting your go for installation
 
Yes, please try to install the update again and post the result. If it fails attach a new copy of the CBS logs.
 
Again, installed, rebooted, gone to 99% and then "we couldn't complete the updates Undoing changes"

attached the new cbs folder
 

Attachments

Provide the profile information of this server.
  • Click the Start button and in the search box, type Command Prompt
  • When you see Command Prompt on the list, right-click on it and select Run as administrator.
    Copy and paste the following commands one at a time into the command prompt and press enter after each.
    Code: 
    reg query "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList" /s > "%userprofile%\desktop\ProfileList.txt"
reg query "HKEY_USERS" >> "%userprofile%\desktop\ProfileList.txt"
  • These commands will collect the System and Application logs and create ProfileList.txt on your Desktop.
  • Attach this file in your next reply.
 
Please run also the following command and attach SID.txt to your next post.
Code: 
wmic useraccount get name,sid >> "%userprofile%\desktop\SID.txt"
 
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