Windows Server 2016 cannot install updates

Gratiskeder

Gratiskeder

Member
Joined
May 27, 2022
Posts
158
Hi,

I'm currently looking into a Windows Server 2016 that is not installing updates.
KB5048671 and KB5044021 is both failing with,
[Window Title]
Windows Update Standalone Installer

[Main Instruction]
Windows Update Standalone Installer

[Content]
The update is not applicable to your computer.


[OK]
Click to expand...

DISM and SFC does not find any corruption, but CBS.log shows a long list of "Watchlist Package Missing 0x80070490".
In Control Panel it does not show that any Windows/Microsoft updates - Only Adobe, Office, and Visual C++.
Have run ComponentsScanner, but that did not find anything.
Attached logs.
 

Attachments

Hi @Gratiskeder,

Welcome to Sysnative Forums!

If you haven't already, please review the posting instructions here, and attach the requested log files. Without log files, our helpers will not be able to assist, and this will slow down fixing your machine.

If logs have been already been provided, our team of volunteers will analyse the provided log files to build a fix for your system. Please be aware that this may take several days from your initial post, due to the high volume of threads that we receive.


- Sysnative Windows Update Team
 
Hello and welcome,

Step 1:
Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.
  1. Download the Farbar Recovery Scan Tool and save it to your Desktop:
    64-bit: Downloading Farbar Recovery Scan Tool
    Note: Your antivirus program may report FRST incorrectly as an infection. If so, disable the real-time protection when downloading and running FRST.
  2. Download the attachment fixlist.txt and save it to your desktop.
  3. Right-click on FRST64.exe and select "Run as administrator".
  4. Press the Fix button.
  5. The tool will now process fixlist.txt.
  6. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  7. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
  8. Attach the logfile Fixlog.txt to your next reply.

Step 2:
Restart the machine.
Run the command sfc /scannow in an elevated commandprompt and report the result.
If it fails, copy the file C:\Windows\Logs\CBS\cbs.log to your desktop.
Zip the copied file and attach the zipped cbs.log to your next reply.
 

Attachments

Sorry for the delay in answering. It took some time to get a clear for restart.

Fixlog.txt is attached

Code: 
C:\WINDOWS\system32>sfc /scannow

Beginning system scan.  This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

I tried to install KB5048671, which I had manually downloaded,
Code: 
[Window Title]
Windows Update Standalone Installer

[Main Instruction]
Windows Update Standalone Installer

[Content]
The update is not applicable to your computer.


[OK]
 

Attachments

No problem on the delay.

Step 1:
WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system.
  • Download
    myjIXnC.png
    SFCFix and move the executable to your desktop.
  • Download the attachment SFCFixScript.txt and save it on your desktop.
  • Save any work you have open, and close all programs.
  • Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it.
    1p8eDnI.gif
  • SFCFix will launch, let it complete.
  • Once done, a file will appear on your desktop, called SFCFix.txt.
  • Attach that file to your next reply.

Step 2:
Restart the machine.
Run the command sfc /scannow in an elevated commandprompt and report the result.
If it fails, copy the file C:\Windows\Logs\CBS\cbs.log to your desktop.
Zip the copied file and attach the zipped cbs.log to your next reply.
 

Attachments

SFCFix have been run - SFCFix.txt attached.

SFC completed and did not find anything,
Code: 
C:\WINDOWS\system32>sfc /scannow

Beginning system scan.  This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

It still can't install updates,
Code: 
[Window Title]
Windows Update Standalone Installer

[Main Instruction]
Windows Update Standalone Installer

[Content]
The update is not applicable to your computer.


[OK]

Attached CBS.log
 

Attachments

Do you have access to another Windows Server 2016 which has the Danish language pack installed ?
 
I don't find any server that have it, but I have the cab file (x64fre_Server_da-dk_lp.cab) for it available.
Would that also work if I install that with DISM?
 
I found the required keys myself. It look a while to see the keys in the registry after I installed the Danish language pack on a VM Windows Server 2016.

Step 1:
WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system.
  • Download
    myjIXnC.png
    SFCFix and move the executable to your desktop.
  • Download the attachment SFCFixScript.txt and save it on your desktop.
  • Save any work you have open, and close all programs.
  • Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it.
    1p8eDnI.gif
  • SFCFix will launch, let it complete.
  • Once done, a file will appear on your desktop, called SFCFix.txt.
  • Attach that file to your next reply.

Step 2:
Restart the machine.
Run the command sfc /scannow in an elevated commandprompt and report the result.
If it fails, copy the file C:\Windows\Logs\CBS\cbs.log to your desktop.
Zip the copied file and attach the zipped cbs.log to your next reply.
 

Attachments

Code: 
C:\WINDOWS\system32>sfc /scannow

Beginning system scan.  This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

KB5048671 still comes with this failure when I try to install msu,
Code: 
[Window Title]
Windows Update Standalone Installer

[Main Instruction]
Windows Update Standalone Installer

[Content]
The update is not applicable to your computer.


[OK]

I also just tried checking for updates through settings - Windows Update. Also online through Microsoft updates.
It only caught application and AV update.
 

Attachments

Try to install this update:

Install Update with DISM
  1. Download the update MSU here: https://catalog.s.download.windowsu..._1377c8d258cc869680b69ed7dba401b695e4f2ed.msu
  2. Copy the MSU file to a convenient location (such as C:\temp).
  3. Click on the Start button and in the search box, type Command Prompt
  4. When you see Command Prompt on the list, right-click on it and select Run as administrator
  5. When command prompt opens, copy and paste the following commands into it, press enter after each

    cd C:\temp
    replace C:\temp with your path if different

    expand windows10.0-kb5043124-x64_1377c8d258cc869680b69ed7dba401b695e4f2ed.msu -f:* C:\temp

    DISM.exe /Online /Add-Package /PackagePath:C:\temp\windows10.0-kb5043124-x64.cab

  6. You should receive the message:
    The operation completed successfully.
    Make sure to allow the computer to restart if prompted.
  7. If you receive any other message:
    Post a screenshot of the Commandprompt window.
    Zip and attach the file C:\Windows\Logs\CBS\CBS.log
 
It also fails.
Code: 
Deployment Image Servicing and Management tool
Version: 10.0.14393.4169

Image Version: 10.0.14393.4169

Processing 1 of 1 - Adding package Package_for_KB5043124~31bf3856ad364e35~amd64~~14393.7334.1.2
[==========================100.0%==========================]

Error: 0x800f081e

The specified package is not applicable to this image.

The DISM log file can be found at C:\WINDOWS\Logs\DISM\dism.log

Attached logs. Also added dism.log, if it should happen to be any help.
 

Attachments

Export registry as hive
  • Click on the Start button and in the search box, type regedit
  • When you see regedit on the list, right-click on it and select Run as administrator.
  • When regedit opens, using the left pane, navigate to the following registry key and select it by clicking on it once.
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing

  • Once selected, click File > Export....
  • Change the Save as type: to Registry Hive Files (*.*).
  • Name this file ComponentBasedServicing (with no file extension) and save it to your Desktop.
  • Right-click on the saved file and choose Send To -> Compressed (zipped) Folder.
  • Attach the .ZIP file to your next post.
  • If the file is too large to upload here, please upload to Gofile or WeTransfer and just provide the downloadlink here.
 
The hive is severely damaged. Do you have any backup ?
 
I have backups of the server a month back, but I don't believe that they are any different on that part.
Are we maybe where an in-place repair is the only solution?
 
Extract the file C:\Windows\System32\Config\SOFTWARE (no extension) from a backup so I can have a look.
Zip that file.
Upload the zip file (SOFTWARE.zip) to your favourite file sharing website (it will be too big to upload here). Examples of services to upload to are Gofile or WeTransfer.
Note: Send the downloadlink in a private message as the SOFTWARE hive contains sensitive information!
 
Thank you. I replied on the PM.
 
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