Windows Server 2016 - 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT

[ElGringoLoco]

Hi there,

I get the "0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT" when trying to install latest Cumulative Update.
Tried "sfc /scannow" and "Dism /Online /Cleanup-Image /RestoreHealth" but same issue

In the "CBS.log" file, we can see "Catalog missing" related to KB4467691

Please find attached the required files.


Thanks

 

[ElGringoLoco]

Ok, so I managed to correct the CBS manifest corruption:

Summary:
Operation: Detect and Repair
Operation result: 0x0
Last Successful Step: Entire operation completes.
Total Detected Corruption: 0
 CBS Manifest Corruption: 0
 CBS Metadata Corruption: 0
 CSI Manifest Corruption: 0
 CSI Metadata Corruption: 0
 CSI Payload Corruption: 0
Total Repaired Corruption: 0
 CBS Manifest Repaired: 0
 CSI Manifest Repaired: 0
 CSI Payload Repaired: 0
 CSI Store Metadata refreshed: True

But I'm still facing the "0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT" error :'(

 

[ElGringoLoco]

After some research, I managed to correct the "Store corrupt" error but I still have another issue, this time related to "0x80092004 - CRYPT_E_NOT_FOUND"

From the CBS logs :

2024-08-21 11:34:14, Info                  CSI    00000007@2024/8/21:09:34:14.688 CSI Transaction @0x2170a20deb0 initialized for deployment engine {d16d444c-56d8-11d5-882d-0080c847b195} with flags 00000000 and client id 'TI1.31126441_1619497678:2/Package_for_RollupFix~31bf3856ad364e35~amd64~~14393.7259.1.17'


2024-08-21 11:34:14, Info                  CBS    Exec: Resolving Package: Package_1660_for_KB4537764~31bf3856ad364e35~amd64~~10.0.1.3, Update: 4537764-3255_neutral
2024-08-21 11:34:14, Info                  CBS    Exec: Resolving Package: Package_1660_for_KB4537764~31bf3856ad364e35~amd64~~10.0.1.3, Update: 4537764-3255_neutral, PinDeployment: amd64_0afec706e7c31c54fce5d04e1ecc5b6a_31bf3856ad364e35_10.0.14393.2969_none_985372d0f0d640ed
2024-08-21 11:34:14, Info                  CBS    Exec: Resolving Package: Package_1666_for_KB4537764~31bf3856ad364e35~amd64~~10.0.1.3, Update: 4537764-3263_neutral
2024-08-21 11:34:14, Info                  CBS    Exec: Resolving Package: Package_1666_for_KB4537764~31bf3856ad364e35~amd64~~10.0.1.3, Update: 4537764-3263_neutral, PinDeployment: amd64_df4a943535df97d84685d52aa4ffde1f_31bf3856ad364e35_10.0.14393.3143_none_3c31dc51d3c4d383
2024-08-21 11:34:14, Info                  CBS    Exec: Resolving Package: Package_1670_for_KB4537764~31bf3856ad364e35~amd64~~10.0.1.3, Update: 4537764-3269_neutral
2024-08-21 11:34:14, Info                  CBS    Exec: Resolving Package: Package_1670_for_KB4537764~31bf3856ad364e35~amd64~~10.0.1.3, Update: 4537764-3269_neutral, PinDeployment: amd64_fa55870adea228f6faf73b082710b057_31bf3856ad364e35_10.0.14393.2999_none_9132dc3396df4645
2024-08-21 11:34:14, Info                  CBS    Exec: 3 deployments need bulk staging
2024-08-21 11:34:14, Info                  CSI    00000008 Performing 1 operations as follows:
  (0)  Stage: flags: 8 app: [fa55870adea228f6faf73b082710b057, version 10.0.14393.2999, arch amd64, nonSxS, pkt {l:8 b:31bf3856ad364e35}]) comp: (null) man: @0x21719624030
2024-08-21 11:34:14, Info                  CSI    00000009 Performing 1 operations as follows:
  (0)  AddCat: flags: 1 catfile: @0x21719624490
2024-08-21 11:34:14, Info                  CBS    Perf: Ready for complete Component closure.
2024-08-21 11:34:15, Info                  CSI    0000000a Performing 3 operations as follows:
  (0)  Pin: flags: 0 tlc: [fa55870adea228f6faf73b082710b057, version 10.0.14393.2999, arch amd64, nonSxS, pkt {l:8 b:31bf3856ad364e35}]) ref: ( flgs: 00000000 guid: {d16d444c-56d8-11d5-882d-0080c847b195} name: [l:80]'Package_1670_for_KB4537764~31bf3856ad364e35~amd64~~10.0.1.3.4537764-3269_neutral' ncdata: [l:1]'2') thumbprint: [l:64]'33669b5798a03f3c45f854ac5129ae582eec1e9b21f28601d51237cc50d5e382'
  (1)  Pin: flags: 0 tlc: [0afec706e7c31c54fce5d04e1ecc5b6a, version 10.0.14393.2969, arch amd64, nonSxS, pkt {l:8 b:31bf3856ad364e35}]) ref: ( flgs: 00000000 guid: {d16d444c-56d8-11d5-882d-0080c847b195} name: [l:80]'Package_1660_for_KB4537764~31bf3856ad364e35~amd64~~10.0.1.3.4537764-3255_neutral' ncdata: [l:1]'2') thumbprint: (null)
  (2)  Pin: flags: 0 tlc: [df4a943535df97d84685d52aa4ffde1f, version 10.0.14393.3143, arch amd64, nonSxS, pkt {l:8 b:31bf3856ad364e35}]) ref: ( flgs: 00000000 guid: {d16d444c-56d8-11d5-882d-0080c847b195} name: [l:80]'Package_1666_for_KB4537764~31bf3856ad364e35~amd64~~10.0.1.3.4537764-3263_neutral' ncdata: [l:1]'2') thumbprint: (null)
2024-08-21 11:34:15, Info                  CBS    FLOW: Enter Installation Stage: Closure Analysis, Current Operation Stage: Resolving
2024-08-21 11:34:15, Info                  CSI    0000000b Couldn't find the hash of component: 0afec706e7c31c54fce5d04e1ecc5b6a, version 10.0.14393.2969, arch amd64, nonSxS, pkt {l:8 b:31bf3856ad364e35} in the catalog [l:96]'\SystemRoot\WinSxS\Catalogs\df6670cbf71fe3e3504a0eb091d36d359785fd122aadb2e11fa7f7f3cacae8df.cat'.


2024-08-21 11:34:15, Error                 CSI    0000000c@2024/8/21:09:34:15.141 (F) onecore\base\wcp\componentstore\csd_winners.cpp(1719): Error 80092004 [Warning,Facility=FACILITY_NTSSPI,Code=8196 (0x2004)] originated in function CCSDirectTransaction::AddImplicationsToCatalogsAndVerifyComponentHashes expression: (null)
[gle=0x80004005]
2024-08-21 11:34:15, Info                  CBS    Added C:\Windows\Logs\CBS\CBS.log to WER report.
2024-08-21 11:34:15, Info                  CBS    Added C:\Windows\Logs\CBS\CbsPersist_20240821090414.log to WER report.
2024-08-21 11:34:15, Info                  CBS    Added C:\Windows\Logs\CBS\CbsPersist_20240821082549.log to WER report.
2024-08-21 11:34:15, Info                  CBS    Added C:\Windows\Logs\CBS\CbsPersist_20240821073620.log to WER report.
2024-08-21 11:34:15, Info                  CBS    Not able to add pending.xml to Windows Error Report. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2024-08-21 11:34:15, Info                  CBS    Not able to add pending.xml.bad to Windows Error Report. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2024-08-21 11:34:15, Info                  CBS    Not able to add poqexec.log to Windows Error Report. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2024-08-21 11:34:15, Info                  CBS    Not able to add SCM.EVM to Windows Error Report. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2024-08-21 11:34:15, Error                 CSI    0000000d (F) 80092004 [Warning,Facility=FACILITY_NTSSPI,Code=8196 (0x2004)] #2736517# from CCSDirectTransaction::PrepareForCommit(...)[gle=0x90092004]
2024-08-21 11:34:15, Error                 CSI    0000000e (F) 80092004 [Warning,Facility=FACILITY_NTSSPI,Code=8196 (0x2004)] #2736516# from CCSDirectTransaction::ExamineTransaction(...)[gle=0x90092004]
2024-08-21 11:34:15, Error                 CSI    0000000f (F) 80092004 [Warning,Facility=FACILITY_NTSSPI,Code=8196 (0x2004)] #2736515# from CCSDirectTransaction_IRtlTransaction::ExamineTransaction(...)[gle=0x90092004]
2024-08-21 11:34:15, Error                 CSI    00000010 (F) CRYPT_E_NOT_FOUND #2736145# from Windows::COM::CPendingTransaction::IStorePendingTransaction_Analyze(...)[gle=0x80092004]
2024-08-21 11:34:15, Error                 CSI    00000011 (F) CRYPT_E_NOT_FOUND #2735897# from Windows::ServicingAPI::CCSITransaction::ICSITransaction_Commit(Flags = 38, pSink = NULL, disp = 0, coldpatching = FALSE)[gle=0x80092004]
2024-08-21 11:34:15, Error                 CSI    00000012 (F) CRYPT_E_NOT_FOUND #2735896# 1412349 us from Windows::ServicingAPI::CCSITransaction_ICSITransaction::Commit(flags = 0x00000026, pSink = NULL, disp = 0)
[gle=0x80092004]
2024-08-21 11:34:15, Error                 CBS    Exec: Failed to commit CSI transaction to resolve execution chain. [HRESULT = 0x80092004 - CRYPT_E_NOT_FOUND]

I tried to remove to faulty KB4537764 but same error...
I also tried to remove the package by using : dism /online /remove-package /packagenameackage_1660_for_KB4537764~31bf3856ad364e35~amd64~~10.0.1.3 but get "Access Denied"

I'm really stuck