Windows Resource Protection found corrupt files but was unable to fix some of them...

Odin

Member
Joined
Jun 26, 2013
Posts
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Location
Arizona
I have had this new Windows 8 machine for less then a week. From the onset, it would randomly FREEZE, keyboard and mouse would shut off and sometimes Windows 8 would eventually say something to the effect that the OS has crashed and the PC will restart soon...something about a kernel_data_inpage_error was created or saved?

I then researched this a bit and found this link: windows 8 kernel data inpage error - Microsoft Community

Basically saying that the freezing issue may be due to corrupt sectors on my hard drive. So I ran SFC /scannow in an elevated Command Prompt and then followed with a CHKDSK /R /F. The SFC /scannow came up with this result: "Windows Resource Protection found corrupt files but was unable to fix some of them. Details are include in the CBS.Log....". I ran CHKDSK /R /F several times, always after running SFC /scannow first. Each time SFC would still find corrupt files that needed to be fixed. Also, each time the CHKDSK /R /F would stop at 27% for several hours and eventually finish, but never completely fixed all the corrupted files.

I have included the CBS.zip file. I would appreciate any help to resolve this issue. Thank you ahead of time!!
 
Hello Odin, and welcome to Sysnative :)

I am deeply concerned about this machine. It looks like it is having serious hardware failure actually. My strong advice would be to contact the seller NOW and demand a replacement. You deserve a machine which works properly from the outset, and this one is only going to give you trouble and soon die. Seriously, you should act now and get it replaced under warranty, as this machine is only going to give you headaches. Where did you order it from?

Seriously, point them to this post and tell them that after looking over your symptoms and logfiles, I'm not happy with the state this machine arrived in. Additionally, don't let them browbeat you into repair. I've seen just as many headaches off machines which manufacterers have tried to repair. My advice would be to get a replacement and something which works properly from day one. :)

Richard

P.S. I love your Tesla avatar! He was a truly amazing scientist who is incredibly underrated y many people, from what I've seen. So much of the vast amount of stuff he did was abslutely incredible. An amazing guy. But...I know I don't need to tell you that :p
 
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Thank you Richard for your quick and candid reply. I purchased this machine from Fry's Electronics. It is a Hewlett-Packard h8-1414 refurbished machine. They said that the wireless module was defective in a lot of them [HP Envy's], but they were fixed and now available as refurbished (at a discounted price).

Is it possible to elaborate on your statement, "It looks like it is having serious hardware failure actually."? Is this just the hard drive and/or motherboard or other/additional hardware components? My wife was very upset that I chose a refurbished machine (to save money while getting a higher end machine), but this is very disturbing having already invested hours into installing and customizing a myriad of software.

I will heed your advice, I just want to be further informed to this machines hardware issues.

And yes, we wouldn't be conversing this way now if it wasn't for Tesla! [inventing AC electricity among hundreds of other technologies].
 
Hi Richard, I just read your corresponding email and am wondering how to choose the correct System Readiness Tool for Windows 8. The link you provided doesn't seem to include Windows 8 as a choice, "Please download and install the System Update Readiness Tool from here: What is the System Update Readiness Tool? (What is the System Update Readiness Tool?)". I don't mind trying this to see if it's possible to fix this troubling machine, but your initial post suggest I shouldn't go down this road. Should I choose the Windows 7, 64 bit download?

Thank you again!
 
Hello again :)

I removed those SURT instructions as I noticed you were using Windows 8 (and SURT doesn't work on Windows 8). Instead, you must use DISM, which is a revamped and rebranded SURT on Windows 8 (but still effectively SURT) - more on that later.

There does appear to be hardware failure here. You have corrupt files, I can see that from your logfile. It's quite unlikely to have corrupt files within a week without hardware failures. Yes, there are non-hardware causes of corrupt files, which is what I mostly fix here, and yes, some people will run into these within a week, but it's statistically very unlikely. Now let's put that with your other symptoms, in particular the freezing....and that's another indication of hardware failure. Again, there are non-hardware causes, but it's often an indication of hardware failure. chkdsk hanging...very unlikely not to be hardware related to be honest. And BSODs...a good split between hardware and non-hardware causes. On their own, is no immediate indication of hardware failure, but often can be.

I mean, yes, there is no solid evidence here at all, but, and I'm going to be completely honest here, I would be very surprised if this turns out not to be hardware failure.

Which piece of hardware? Very hard to say. Literally could be anything from hard disk to motherboard to RAM to CPU to PSU, or perhaps even something else, but those are the most likely. RAM we can test easily enough (be aware that all of these tests are statistical and not definitive - the longer you run it the stronger the evidence, but nothing can be absolutely proved), hard disk and CPU similarly, but not much else. A lot of evidence actually points to the hard-disk, and that is probably what we would logically pick on, but you know, I've got this niggling sense that it's actually the motherboard, perhaps CPU, but without any hard evidence I can show you, just a feeling.

First, run DISM. We can't start fixing until we sort out the hardware, but I want to see what sort of corruptions you have. I can refine my guess at which hardware might be failing over the length, look and count of each corruption.


First, please start an Elevated Command Prompt: How to run an elevated command prompt

Copy and paste in

DISM.exe /Online /Cleanup-image /Restorehealth

and let it complete.

Once done

  1. Select Windows Explorer and then click Computer.
  2. Double-click on the C: drive, under the Hard Disk Drives category, and then scroll down to, and double click on the Windows folder.
  3. Find and double click on the Logs folder.
  4. Right-click on the CBS folder, and select Copy.
  5. Go back to your Desktop, right-click on it, and select Paste. You should now see a copy of the CBS folder appear on your Desktop called CBS.
  6. Into this folder paste the following additional logfile: C:\Windows\Logs\DISM\DISM.log
  7. Right-click on this new folder, and navigate through Send to, and select Compressed (zipped) folder.
  8. A new file, also called CBS (CBS.zip), but this time with a different icon, will be created. Please upload it here.



Next, I suggest you contact Fry's and tell them that you have just bought a refurbished computer in the last week and that it's already becoming unusable over hardware failure. If necessary, tell them that you suspect it might be the motherboard or CPU based off the symptoms and/or point them to this thread. Ask them whether they can replace it (they'll probably offer only to repair & if it still isn't perfect after a first repair then you have more leverage for a replacement.)

Then test hard-disk: https://www.sysnative.com/forums/hardware-tutorials/4072-hard-drive-hdd-diagnostics.html

SeaTools for DOS ideally, otherwise SeaTools for Windows (run SMART and then Short and then Long Self Test). Ensure important data is backed up first just in case it pushes it over the edge if it is dying (I've never actually seen it happen, but better to be safe rather than sorry)

Then come back before making any other tests (ideally post DISM logs even before HDD test). The reason is that the other tests are more complicated, and I want to make my recommendations off evidence. For example, a CPU test can fail but because of failing motherboard, for instance, and some other tests end up testing both RAM and CPU together. Unless tests are deployed strategically, a mis-diagnosis can easily be made.

Richard
 
Microsoft Windows [Version 6.2.9200]
(c) 2012 Microsoft Corporation. All rights reserved.


C:\windows\system32>DISM.exe /Online /Cleanup-image /Restorehealth


Deployment Image Servicing and Management tool
Version: 6.2.9200.16384


Image Version: 6.2.9200.16384


[==========================100.0%==========================]
The restore operation failed. Either the repair source was not found or the comp
onent store cannot be repaired.


Error: 0x800f081f


DISM failed. No operation was performed.
For more information, review the log file.


The DISM log file can be found at C:\windows\Logs\DISM\dism.log


C:\windows\system32>


I had to delete some of the older CbsPersist logs to get the zipped file to be under the ~7MB size limit.
 
OK, thanks for that. You have something in the order of 110 corruptions already. Please carry on with the HDD diagnostics :)
 
Windows 8 is a bit obtuse. I was finally able to boot from the CD-ROM using the Sea Gate Tools/DOS mode. The WD-WMC1S1211784.log file showed that the Short, Long and Acoustic Tests passed [only tests I could find on this program]. I could not find the SMART test on this program. When the tests finished and I rebooted back into Windows 8, the log file was no where to be found.
 

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