Windows Fails or BSODs When Updating, SFC Fails (OS: Windows 10.0.18362 Build 18362)

Sketch · Aug 31, 2023

it's set to pcie, there's another setting for igpu memory which can't be disabled (you can only pick auto or a non zero amount). Looking around online it looks like a lot of people were irked by this with this board and they had to revert to an earlier version than mine to be able to disable it. I also don't see the integrated graphics in display adapters in the windows device manager weirdly enough.

Maxstar · Aug 31, 2023

Sketch said:
Looking around online it looks like a lot of people were irked by this with this board and they had to revert to an earlier version than mine to be able to disable it.

I came across the same issues, but it was not clear to which version they revert to be able to disable the iGPU?

Sketch said:
I also don't see the integrated graphics in display adapters in the windows device manager weirdly enough.

That's strange, since the iGPU does show up in the MSInfo32 file from the BSOD Collection App? Do you see other (unknown) devices with a yellow exlamation mark in the device manager?

Rich (BB code):

Name    Intel(R) HD Graphics 4000
PNP Device ID    PCI\VEN_8086&DEV_0162&SUBSYS_84CA1043&REV_09\3&11583659&0&10
Adapter Type    Intel(R) HD Graphics Family, Intel Corporation compatible
Adapter Description    Intel(R) HD Graphics 4000
Adapter RAM    (1,879,048,192) bytes
Installed Drivers    igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll
Driver Version    10.18.10.4358
INF File    oem14.inf (iIVBD_w10 section)
Color Planes    Not Available
Color Table Entries    Not Available
Resolution    Not Available
Bits/Pixel    Not Available
Driver    C:\WINDOWS\SYSTEM32\DRIVERS\IGDKMD64.SYS (10.18.10.4358, 3.63 MB (3,811,288 bytes), 5/3/2016 11:30 PM)

Sketch · Aug 31, 2023

Ah, I didn't notice the "Show Hidden Devices" option, now it shows up. There's no option to disable, but it does give me the option to uninstall. Looking at the properties the machine thinks it's not connected for some reason.

Maxstar · Aug 31, 2023

Code 45 is normal so far as I know when a device is not in use, you could test the HDMI port of the motherboard to see if the iGPU will work or not?

Sketch · Sep 16, 2023

I tested it and it does not work. The screen does not display and the igpu device in the device manager is still inactive.

Maxstar · Sep 16, 2023

Hi,

Open an elevated command prompt, run the following command and post the result.

Code:

msdt.exe -id DeviceDiagnostic

Sketch · Sep 16, 2023

Hi, I ran the command which prompt up the troubleshooting tool for hardware and devices. I let it run and it found an issue with my huion tablet. I let it fix and restart, then ran it again and it came up with the same problem (see picture). I then told it to fix the issue again and got this prompt (see second image).

Maxstar · Sep 17, 2023

Hi,

Open the Device Manager (devmgmt.msc) right click the iGPU device and choose, properties. Can you enable the device from the general tab?

Sketch · Sep 17, 2023

There is no option for it, no.

Maxstar · Sep 18, 2023

Can please post a screenshot of the General tab as well?

Sketch · Sep 18, 2023

It's the same as my previous post here:

Sketch said:
Ah, I didn't notice the "Show Hidden Devices" option, now it shows up. There's no option to disable, but it does give me the option to uninstall. Looking at the properties the machine thinks it's not connected for some reason.View attachment 90905

Maxstar · Sep 19, 2023

Hi,

Please change the Primary Display option in the BIOS from PCIe to Auto to see if the iGPU will work then.

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Windows Fails or BSODs When Updating, SFC Fails (OS: Windows 10.0.18362 Build 18362)

Sketch

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Maxstar

Windows Update Moderator, Security Analyst

Sketch

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Maxstar

Windows Update Moderator, Security Analyst

Sketch

Contributor

Maxstar

Windows Update Moderator, Security Analyst

Sketch

Contributor

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Maxstar

Windows Update Moderator, Security Analyst

Sketch

Contributor

Attachments

Maxstar

Windows Update Moderator, Security Analyst

Sketch

Contributor

Maxstar

Windows Update Moderator, Security Analyst