Windows Fails or BSODs When Updating, SFC Fails (OS: Windows 10.0.18362 Build 18362)

Sketch · Aug 14, 2023

Nothing out of the ordinary here, DISM got through successfully:

Code:

Deployment Image Servicing and Management tool
Version: 10.0.18362.1

Image Version: 10.0.18362.295

[==========================100.0%==========================] The restore operation completed successfully.
The operation completed successfully.

Maxstar · Aug 15, 2023

Hi,

Please attempt to update and it if fails attach a new copy of the CBS logs.

Sketch · Aug 15, 2023

Failed before it got to the restart phase again:

Code:

2020-12 Cumulative Update for Windows 10 Version 1903 for x64-based Systems (KB4592449) - Error 0x80073701

Maxstar · Aug 15, 2023

Please post the latest CBSpersist as well.

Sketch · Aug 15, 2023

Here it is.

Maxstar · Aug 15, 2023

A large number of registry keys are missing, since this build (1903) is quite old I would suggest to try the Windows Update Assistant first.

Download the

Windows 10 Update Assistant to your desktop.

Right-click on Windows10Upgrade9252.exe and select the option: Run as administrator.
Press the Update now button, click after the compatibility check on Next.
The Update Assistant will now download the latest Feature Update.
After verifying the download, the Feature Update will be installed.
When this process is ready, click on the Restart now button to complete the installation.

Sketch · Aug 16, 2023

Okay, got to the point where it needed to restart, then that screen got to around 48%, hung there for a while and then BSOD. Stop code was "DRIVER_PNP_WATCHDOG" again.

Maxstar · Aug 16, 2023

Please provide the following dump files again.

- %SystemRoot%\MEMORY.DMP
- %SystemRoot%\Minidump\*.dmp

Sketch · Aug 16, 2023

That's strange, these files are both from 8/8, which was when we were running the driver verifier. I'll post them again just in case something is wrong with the date-modified data, but I think these are ones I've already posted: MEMORY.zip

I'm also attaching the CBS log in case it has anything useful in it. It looks like it broke part of the log from when I ran the update into the persistent log in the time since I ran it, so I'm including both.

Maxstar · Aug 16, 2023

Could you please check the following file setupmem.dmp is created in one of the following directory's?

%SystemDrive%\$Windows.~bt\Sources\Rollback
%WinDir%\Panther\NewOS\Rollback

Sketch · Aug 16, 2023

Ah, yeah it's in the rollback folder. Here it is: setupmemdmp.zip

Maxstar · Aug 16, 2023

Thanks, please run SetupDiag in post #21 again to see if it will run now to gather all the other log files.

x BlueRobot · Aug 16, 2023

Do you know what igfx.sys is for? It looks like it's possibly related to Intel? The following commands should give us a little more information:

Code:

sc config igfx
sc query igfx

Sketch · Aug 17, 2023

SetupDiag runs largely the same as before. It generated a SetupDiagResults.log and a another log called SetupDiag<the date ran>.log. I'll attach them both here.

sc conig igfx just gives me the following help page:

Code:

DESCRIPTION:
        Modifies a service entry in the registry and Service Database.
USAGE:
        sc <server> config [service name] <option1> <option2>...

OPTIONS:
NOTE: The option name includes the equal sign.
      A space is required between the equal sign and the value.
      To remove the dependency, use a single / as dependency value.
 type= <own|share|interact|kernel|filesys|rec|adapt|userown|usershare>
 start= <boot|system|auto|demand|disabled|delayed-auto>
 error= <normal|severe|critical|ignore>
 binPath= <BinaryPathName to the .exe file>
 group= <LoadOrderGroup>
 tag= <yes|no>
 depend= <Dependencies(separated by / (forward slash))>
 obj= <AccountName|ObjectName>
 DisplayName= <display name>
 password= <password>

the query however:

Code:

sc query igfx

SERVICE_NAME: igfx
        TYPE               : 1  KERNEL_DRIVER
        STATE              : 1  STOPPED
        WIN32_EXIT_CODE    : 1077  (0x435)
        SERVICE_EXIT_CODE  : 0  (0x0)
        CHECKPOINT         : 0x0
        WAIT_HINT          : 0x0

Looking around on google it looks like it's for intel's on-board graphics chip?

Maxstar · Aug 17, 2023

It seems SetupDiag could not complete, or it was still processing the setupmem.dmp file?!

Rich (BB code):

6:15:03 - SetupDiag: FindDebuggerInstallPath() found: kd.exe at C:\Program Files (x86)\Windows Kits\10\Debuggers\arm
6:15:03 - SetupDiag: Attempting to debug memory dump: C:\$WINDOWS.~BT\Sources\Rollback\setupmem.dmp, this can take some time...

However, this dumpfile is allready debugged by @x BlueRobot and the igfx driver which is a part of the iGPU could be te issue.

Please run the following command again:

Code:

sc config igfx

x BlueRobot · Aug 17, 2023

No sorry, it should have been "sc qc igfx", nevertheless, as pointed out by Maxstar, the issue does appear to be related to your Intel integrated graphics card controller. I would suggest checking for a later driver using the Intel Driver Support Assistant, which is available here: Intel® Driver & Support Assistant

Sketch · Aug 17, 2023

The Driver & Support Assistant says everything is up to date.

If it becomes relevant again the output of that command is:

Code:

sc qc igfx
[SC] QueryServiceConfig SUCCESS

SERVICE_NAME: igfx
        TYPE               : 1  KERNEL_DRIVER
        START_TYPE         : 3   DEMAND_START
        ERROR_CONTROL      : 0   IGNORE
        BINARY_PATH_NAME   : \SystemRoot\system32\DRIVERS\igdkmd64.sys
        LOAD_ORDER_GROUP   : Video
        TAG                : 6
        DISPLAY_NAME       : igfx
        DEPENDENCIES       :
        SERVICE_START_NAME :

x BlueRobot · Aug 18, 2023

Thanks, it looks like it is certainly your Intel graphics card driver, therefore I would suggest disabling your iGPU from your BIOS settings if possible, otherwise we can look at disabling that driver.

Sketch · Aug 30, 2023

Hi, sorry this took me a second, last week was pretty hectic for me. I went into my BIOS and found a lot of options for configuring iGPU, but not to fully disable it unfortunately. Is there another method to disable it completely?

Maxstar · Aug 31, 2023

Hi,

How is the following option set in the BIOS?
Tab > Advanced > System Agent Configuration > Graphics Configuration > Primary Display > Auto or PCIe i.e.?

Maxstar said:
Your current BIOS version is 1805 (12-19-2012), the latest version is 2104 (09-16-2013) to improve system stability and add support for "newer" CPU's for your motherboard Asus P8Z77-V Pro (but don't install this BIOS version yet!)

I'm not sure if it's worth to try to update the BIOS since the latest version(s) are released to improve system stability?

Windows Fails or BSODs When Updating, SFC Fails (OS: Windows 10.0.18362 Build 18362)

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