Windows Error Code 800B0100

[ianateze]

Hi there, I'm unable to do updates and keep getting the code 800B0100,

Here is the CBS log View attachment CBS.zip

Thanks a lot

 

[ianateze]

I'm happy to pay or donate to get this fixed - please help.
Thanks

 

[NoelDP]

Please download and save the CheckSUR tool from Use System Update Readiness tool to fix package corruption errors
(you'll need to look in the details for Windows 7, downloading from the Microsoft Download Center)

Run it - The tool can take anywhere from 5 mins to a couple of hours to run (or 'Install') depending on how much it has to do, and may exit silently - it may appear to freeze for most of that time, but be patient.
The result is logged in the C:\Windows\Logs\CBS\CheckSUR.log file - and an archive …\checksur.persist.log file

Then zip the CheckSUR.log and upload it to your reply

 

[ianateze]

View attachment 6198

Thank you so much - I had to copy the CBS to the desktop to zip.
Much appreciated - thanks. Here it is

 

[NoelDP]

Sorry about the delay - the thread seems to have drifted below my net!

CheckSUR is clear.

There appear to be 5 failing updates, according to the CBS log...

 Line 60779: 2013-12-10 05:48:38, Error                 CBS    Exec: Failed to pre-stage package: Package_2_for_KB2853952~31bf3856ad364e35~x86~~6.1.1.2, file: mshdc.inf, source: [URL="file://\\?\C:\Windows\SoftwareDistribution\Download\1653c40552a28474866a88f3eb6d2e3b\x86_mshdc.inf_31bf3856ad364e35_6.1.7601.22414_none_dfc9143c98e9a6c4\mshdc.inf"]\\?\C:\Windows\SoftwareDistribution\Download\1653c40552a28474866a88f3eb6d2e3b\x86_mshdc.inf_31bf3856ad364e35_6.1.7601.22414_none_dfc9143c98e9a6c4\mshdc.inf[/URL], sandbox: (null) [HRESULT = 0x800f081f - CBS_E_SOURCE_MISSING]
 Line 60783: 2013-12-10 05:48:38, Error                 CBS    Failed to pre- stage package: Package_for_KB2853952~31bf3856ad364e35~x86~~6.1.1.2 [HRESULT = 0x800f081f - CBS_E_SOURCE_MISSING]
 Line 60786: 2013-12-10 05:48:38, Error                 CBS    Failed to process single phase execution. [HRESULT = 0x800f081f - CBS_E_SOURCE_MISSING]
 Line 60888: 2013-12-10 05:48:43, Error                 CBS    Exec: Failed to pre-stage package: Package_1_for_KB2727528~31bf3856ad364e35~x86~~6.1.1.1, file: synceng.dll, source: [URL="file://\\?\C:\Windows\SoftwareDistribution\Download\d632189ec45e189d4903876ed03b075e\x86_microsoft-windows-synceng_31bf3856ad364e35_6.1.7601.22119_none_befe320eb534b7e9\synceng.dll"]\\?\C:\Windows\SoftwareDistribution\Download\d632189ec45e189d4903876ed03b075e\x86_microsoft-windows-synceng_31bf3856ad364e35_6.1.7601.22119_none_befe320eb534b7e9\synceng.dll[/URL], sandbox: (null) [HRESULT = 0x800f081f - CBS_E_SOURCE_MISSING]
 Line 60892: 2013-12-10 05:48:43, Error                 CBS    Failed to pre- stage package: Package_for_KB2727528~31bf3856ad364e35~x86~~6.1.1.1 [HRESULT = 0x800f081f - CBS_E_SOURCE_MISSING]
 Line 60895: 2013-12-10 05:48:43, Error                 CBS    Failed to process single phase execution. [HRESULT = 0x800f081f - CBS_E_SOURCE_MISSING]
 Line 60997: 2013-12-10 05:48:46, Error                 CBS    Exec: Failed to pre-stage package: Package_1_for_KB2709630~31bf3856ad364e35~x86~~6.1.1.0, file: profsvc.dll, source: [URL="file://\\?\C:\Windows\SoftwareDistribution\Download\3ae9cc62de2407a0f44d782f0befa760\x86_microsoft-windows-profsvc_31bf3856ad364e35_6.1.7601.21985_none_fdf7b4abaa4498e1\profsvc.dll"]\\?\C:\Windows\SoftwareDistribution\Download\3ae9cc62de2407a0f44d782f0befa760\x86_microsoft-windows-profsvc_31bf3856ad364e35_6.1.7601.21985_none_fdf7b4abaa4498e1\profsvc.dll[/URL], sandbox: (null) [HRESULT = 0x800f081f - CBS_E_SOURCE_MISSING]
 Line 61001: 2013-12-10 05:48:46, Error                 CBS    Failed to pre- stage package: Package_for_KB2709630~31bf3856ad364e35~x86~~6.1.1.0 [HRESULT = 0x800f081f - CBS_E_SOURCE_MISSING]
 Line 61004: 2013-12-10 05:48:46, Error                 CBS    Failed to process single phase execution. [HRESULT = 0x800f081f - CBS_E_SOURCE_MISSING]
 Line 61114: 2013-12-10 05:48:51, Error                 CBS    Exec: Failed to pre-stage package: Package_2_for_KB2690533~31bf3856ad364e35~x86~~6.1.1.0, file: partmgr.sys, source: [URL="file://\\?\C:\Windows\SoftwareDistribution\Download\9c74ac89b61c0939e0d343164be14e29\x86_microsoft-windows-partitionmanager_31bf3856ad364e35_6.1.7601.21946_none_e40eb0c431e5c75e\partmgr.sys"]\\?\C:\Windows\SoftwareDistribution\Download\9c74ac89b61c0939e0d343164be14e29\x86_microsoft-windows-partitionmanager_31bf3856ad364e35_6.1.7601.21946_none_e40eb0c431e5c75e\partmgr.sys[/URL], sandbox: (null) [HRESULT = 0x800f081f - CBS_E_SOURCE_MISSING]
 Line 61118: 2013-12-10 05:48:51, Error                 CBS    Failed to pre- stage package: Package_for_KB2690533~31bf3856ad364e35~x86~~6.1.1.0 [HRESULT = 0x800f081f - CBS_E_SOURCE_MISSING]
 Line 61121: 2013-12-10 05:48:51, Error                 CBS    Failed to process single phase execution. [HRESULT = 0x800f081f - CBS_E_SOURCE_MISSING]
 Line 61272: 2013-12-10 05:48:55, Error                 CBS    Exec: Failed to pre-stage package: Package_2_for_KB2631813~31bf3856ad364e35~x86~~6.1.1.1, file: qdvd.dll, source: [URL="file://\\?\C:\Windows\SoftwareDistribution\Download\5057e860f8b1ca68064bc3624cb1e4a5\x86_microsoft-windows-directshow-dvdsupport_31bf3856ad364e35_6.1.7601.21847_none_5695c66e4b4de657\qdvd.dll"]\\?\C:\Windows\SoftwareDistribution\Download\5057e860f8b1ca68064bc3624cb1e4a5\x86_microsoft-windows-directshow-dvdsupport_31bf3856ad364e35_6.1.7601.21847_none_5695c66e4b4de657\qdvd.dll[/URL], sandbox: (null) [HRESULT = 0x800f081f - CBS_E_SOURCE_MISSING]
 Line 61276: 2013-12-10 05:48:55, Error                 CBS    Failed to pre- stage package: Package_for_KB2631813~31bf3856ad364e35~x86~~6.1.1.1 [HRESULT = 0x800f081f - CBS_E_SOURCE_MISSING]
 Line 61279: 2013-12-10 05:48:55, Error                 CBS    Failed to process single phase execution. [HRESULT = 0x800f081f - CBS_E_SOURCE_MISSING]

The implication here is that the SoftwareDistribution folder is missing data needed for the updates.
you will lose your Update history (but the updates will still be installed, and viewable in the Installed Updates listing).

Open an Elevated Command Prompt
Run the following commands

NET STOP WUAUSERV
REN C:\WINDOWS\SoftwareDistribution SDOLD
NET START WUAUSERV

wait 15 minutes, and reboot
then wait 10 minutes, and open Windows Updates, and run a Check for Updates.
Install only the oldest update found - and reboot once installed

then go back to Windows updates and install the others.

If any fail, still, note the KB numbers and their failure codes.

 

[ianateze]

Thanks Noel - really appreciate the help,
I believe I went through the instructions correctly. A few updates went through but some failed all with error code :8024200D
KB2631813
KB2690533
KB2709630
KB2727528
KB2853952
KB2631813
KB2690533
KB2709630

Thanks again

 

[NoelDP]

That error code is usually sidestepped rather neatly by installing the updates using the standalone installer...

Start with this one...

Download Security Update for Windows 7 (KB2631813) from Official Microsoft Download Center

What happens when you attempt to install it?

 

[ianateze]

Bang on - excellent! The first ones worked while a couple of them wanted a 'Genuine Microsft Product' item installed and then it worked.
Thanks again - very much appreciated and donation is on its way....
Cheers

 

[NoelDP]

Glad to hear everything's working now!
I know the admins will be happy to accept any donations! :)

Good Luck.