[SOLVED] Windows Cumulative Updates failing with Error 0x800f0982

cwisemanEH · May 21, 2022

I've tried the normal fixes, DISM, SFC, Resetting Windows Update Etc.

Attached is my CBS log, but I think this is the issue:

Code:

2022-05-21 09:12:37, Error                 CSI    0000001a (F) Can not identify matching versions for component Microsoft-Windows-SMS-PowerShell.Resources, version 10.0.17763.2145, arch amd64, culture [l:5]'ja-JP', nonSxS, pkt {l:8 b:31bf3856ad364e35}.[gle=0x80004005]
2022-05-21 09:12:37, Error                 CSI    0000001b@2022/5/21:13:12:37.306 (F) Attempting to mark store corrupt with category [l:21 ml:22]'CorruptComponentValue'[gle=0x80004005]
2022-05-21 09:12:37, Error                 CSI    0000001c@2022/5/21:13:12:37.306 (F) onecore\base\wcp\componentstore\storelayout.cpp(2264): Error 800f0982 [Warning,Facility=15 (0x000f),Code=2434 (0x0982)] originated in function ComponentStore::CRawStoreLayout::AddComponentFile expression: ((SCODE) (((unsigned long)(1)<<31) | ((unsigned long)(15)<<16) | ((unsigned long)(0x982))) )
[gle=0x80004005]
2022-05-21 09:12:37, Info                  CBS    Added C:\Windows\Logs\CBS\CBS.log to WER report.
2022-05-21 09:12:37, Info                  CBS    Added C:\Windows\Logs\CBS\CbsPersist_20220521125815.log to WER report.
2022-05-21 09:12:37, Info                  CBS    Added C:\Windows\Logs\CBS\CbsPersist_20220521124742.log to WER report.
2022-05-21 09:12:37, Info                  CBS    Added C:\Windows\Logs\CBS\CbsPersist_20220515215815.cab to WER report.
2022-05-21 09:12:37, Info                  CBS    Added C:\Windows\Logs\CBS\CbsPersist_20220514204943.cab to WER report.
2022-05-21 09:12:37, Info                  CBS    Not able to add pending.xml to Windows Error Report. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2022-05-21 09:12:37, Info                  CBS    Not able to add pending.xml.bad to Windows Error Report. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2022-05-21 09:12:37, Info                  CBS    Not able to add poqexec.log to Windows Error Report. [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2022-05-21 09:12:38, Info                  CSI    0000001d Component Microsoft-Windows-NFS-ServerCore, version 10.0.17763.2928, arch amd64, nonSxS, pkt {l:8 b:31bf3856ad364e35} does not have a winner but has 4 other component version(s)
2022-05-21 09:12:38, Info                  CSI    0000001e Component Microsoft-Windows-NFS-OpenRPC, version 10.0.17763.2803, arch amd64, nonSxS, pkt {l:8 b:31bf3856ad364e35} does not have a winner but has 3 other component version(s)
2022-05-21 09:12:38, Info                  CSI    0000001f Component Microsoft-Windows-IIS-ODBCLoggingBinaries, version 10.0.17763.2867, arch amd64, nonSxS, pkt {l:8 b:31bf3856ad364e35} does not have a winner but has 3 other component version(s)
2022-05-21 09:12:39, Info                  CSI    00000020 Component Microsoft-Windows-PtP-Boot, version 10.0.17763.2928, arch amd64, nonSxS, pkt {l:8 b:31bf3856ad364e35} does not have a winner but has 5 other component version(s)
2022-05-21 09:12:40, Error                 CSI    00000021 (F) STATUS_DELETE_PENDING #8903579# from Windows::Rtl::SystemImplementation::DirectFileSystemProvider::SysCreateFile(flags = (AllowSharingViolation), handle = {provider=NULL, handle=0, name= ("null")}, da = (DELETE|SYNCHRONIZE|FILE_READ_ATTRIBUTES|FILE_WRITE_ATTRIBUTES), oa = @0x77d8c7c7f8->OBJECT_ATTRIBUTES {s:48; rd:NULL; on:[111]'\SystemRoot\WinSxS\Temp\InFlight\e546e970146dd801096000002824543b\00a9eb70146dd8010b6000002824543b_prnms002.cat'; a:(OBJ_CASE_INSENSITIVE)}, iosb = @0x77d8c7c860, as =[gle=0xd0000056]
2022-05-21 09:12:40, Error                 CSI     (null), fa = (FILE_ATTRIBUTE_NORMAL), sa = (FILE_SHARE_READ|FILE_SHARE_WRITE|FILE_SHARE_DELETE), cd = FILE_OPEN, co = (FILE_NON_DIRECTORY_FILE|FILE_SYNCHRONOUS_IO_NONALERT|0x00004000), eab = NULL, eal = 0, disp = Invalid)
[gle=0xd0000056]
2022-05-21 09:12:40, Error                 CSI    00000022@2022/5/21:13:12:40.993 (F) onecore\base\wcp\sil\ntsystem.cpp(2987): Error STATUS_DELETE_PENDING originated in function Windows::Rtl::SystemImplementation::DirectFileSystemProvider::SysCreateFile expression: (null)
[gle=0x80004005]
2022-05-21 09:12:40, Error                 CSI    00000023 (F) STATUS_DELETE_PENDING #8903575# from Windows::Rtl::SystemImplementation::CDirectory::DeleteRecursively(...)[gle=0xd0000056]
2022-05-21 09:12:41, Error                 CSI    00000024 (F) 800f0982 [Error,Facility=(000f),Code=2434 (0x0982)] #8832405# from Windows::COM::CComponentStore::InternalTransact(...)[gle=0x800f0982]
2022-05-21 09:12:41, Error                 CSI    00000025 (F) 800f0982 [Error,Facility=(000f),Code=2434 (0x0982)] #8814665# from Windows::ServicingAPI::CCSITransaction::ICSITransaction2_AddFiles(Flags = 1, a = @0x23ef7cfd040, fn = @0x23ef7cfd840, fp = @0x23ef7cfe040, disp = 0, op = 0)[gle=0x800f0982]
2022-05-21 09:12:41, Info                  CBS    Failed to add to transaction package: Package_8294_for_KB5013941~31bf3856ad364e35~amd64~~10.0.1.6 [HRESULT = 0x800f0982 - PSFX_E_MATCHING_COMPONENT_NOT_FOUND]
2022-05-21 09:12:41, Error                 CBS    Failed to stage execution package: Package_8294_for_KB5013941~31bf3856ad364e35~amd64~~10.0.1.6 [HRESULT = 0x800f0982 - PSFX_E_MATCHING_COMPONENT_NOT_FOUND]
2022-05-21 09:12:41, Info                  CBS    CommitPackagesState: Started persisting state of packages
2022-05-21 09:12:41, Info                  CBS    CommitPackagesState: Completed persisting state of packages
2022-05-21 09:12:41, Info                  CSI    00000026@2022/5/21:13:12:41.149 CSI Transaction @0x23eea191df0 destroyed
2022-05-21 09:12:41, Info                  CBS    Perf: Stage chain complete.
2022-05-21 09:12:41, Info                  CBS    Failed to stage execution chain. [HRESULT = 0x800f0982 - PSFX_E_MATCHING_COMPONENT_NOT_FOUND]
2022-05-21 09:12:41, Error                 CBS    Failed to process single phase execution. [HRESULT = 0x800f0982 - PSFX_E_MATCHING_COMPONENT_NOT_FOUND]
2022-05-21 09:12:41, Info                  CBS    WER: Generating failure report for package: Package_for_RollupFix~31bf3856ad364e35~amd64~~17763.2928.1.6, status: 0x800f0982, failure source: Stage, start state: Resolved, target state: Installed, client id: UpdateAgentLCU
2022-05-21 09:12:41, Info                  CBS    Not able to query DisableWerReporting flag.  Assuming not set... [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]

Just not sure what to do about it, any help greatly appreciated.

cwisemanEH · May 21, 2022

CBS was too large to add to the post, it can be found here-

CBS.log

Maxstar · May 23, 2022

Hi and welcome to Sysnative,

Step 1. Export SBS (SideBySide) hive

Click on the Start button and type regedit
When you see regedit on the list, right-click on it and select Run as administrator.
When regedit opens, using the left pane, navigate to the following registry key and select it by clicking on it once.
Code:
```
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide
```
Once selected, click File > Export....
Change the Save as type: to Registry Hive Files (*.*).
Name this file SideBySide (with no file extension) and save it to your Desktop.
Right-click on the saved file and choose Send > Compressed (zipped) Folder.
Attach the .ZIP file to your next post.
If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.

Step 2. Upload your COMPONENTS hive.

Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
Please copy this file to your desktop.
Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
Right-click on this file on your desktop and select Send To > Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.

cwisemanEH · May 23, 2022

SideBySide Attached

Components can be found here- COMPONENTS.zip

Thank you!

Maxstar · May 23, 2022

Please export the SideBySide key as a *.hive file instead of a *.reg file. See screenshot step 1.

cwisemanEH · May 23, 2022

Here you go - Sorry about that, thought I had hit hive.

Maxstar · May 23, 2022

Thanks. Open a elevated command prompt and run the following command. Attach Dirlist.txt to your next post.

Code:

dir /s /a %systemroot%\WinSxS\amd64_microsoft-windows-s..owershell.resources_31bf3856ad364e35_10.0.17763.2145_ja-jp_c538057b7a3a864b > "%userprofile%\Desktop\Dirlist.txt"

cwisemanEH · May 23, 2022

Here you go-

Maxstar · May 23, 2022

Download

SFCFix and save it to your desktop.

Warning: This fix was written specifically for this system. Do not run this fix on another system.

Save any work you have open, and close all programs.
Download the attachment SFCFix.zip and save it to your desktop.
Drag the SFCFix.zip file over the SFCFix.exe executable and release it.

SFCFix will launch, let it complete.
Once done, a file will appear on your desktop, called SFCFix.txt.
Post the logfile (SFCFix.txt) as attachment in your next reply.

cwisemanEH · May 23, 2022

Done.

Maxstar · May 23, 2022

Please run Windows Update and let me know the result. If it fails attach a new copy of the CBS.log.

cwisemanEH · May 23, 2022

Install error - 0x80248007

New CBS- CBS (1).log

Maxstar · May 23, 2022

Right-click on the Start button and click Windows PowerShell (Admin).
Copy and paste the following command into it, press enter afterwards

Code:

Get-WindowsUpdateLog

Wait for the message "WindowsUpdate.log written to C:\Users\<username>\Desktop\WindowsUpdate.log".
Attach the logfile WindowsUpdate.log to your next reply.

cwisemanEH · May 23, 2022

Maxstar said:
Right-click on the Start button and click Windows PowerShell (Admin).
Copy and paste the following command into it, press enter afterwards

Code:

Get-WindowsUpdateLog

Wait for the message "WindowsUpdate.log written to C:\Users\<username>\Desktop\WindowsUpdate.log".
Attach the logfile WindowsUpdate.log to your next reply.

Sorry had to reboot and I've been stuck on Working on updates 100% complete for some time now, will update when it clears

cwisemanEH · May 23, 2022

After the reboot everything looks good - Thank you so much for your help!

Maxstar · May 23, 2022

Hi,

Your welcome. Glad to here everything is working well now!

[SOLVED] Windows Cumulative Updates failing with Error 0x800f0982

cwisemanEH

Member

cwisemanEH

Member

Maxstar

Moderator, Windows Update Expert, Security Analyst

cwisemanEH

Member

Attachments

Maxstar

Moderator, Windows Update Expert, Security Analyst

cwisemanEH

Member

Attachments

Maxstar

Moderator, Windows Update Expert, Security Analyst

cwisemanEH

Member

Attachments

Maxstar

Moderator, Windows Update Expert, Security Analyst

Attachments

cwisemanEH

Member

Attachments

Maxstar

Moderator, Windows Update Expert, Security Analyst

cwisemanEH

Member

Maxstar

Moderator, Windows Update Expert, Security Analyst

cwisemanEH

Member

cwisemanEH

Member

Maxstar

Moderator, Windows Update Expert, Security Analyst